Hayes Thompson - Senior Director, Enterprise Customer Success, SAP Concur

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Work Background

SAP ConcurSAP Concur Enterprise Customer Success

Jan. 2018Nashville, Tennessee, United StatesIn 2017 a terrific opportunity materialized at this globally recognized brand and market leader, and I jumped at it, joining SAP Concur as a client lead in our Enterprise Life Sciences Customer Success portfolio. After three fast and fun years, I accepted an offer to lead our team and program. Proud everyday to work in partnership with such bright people.

Lockpath by NAVEX GlobalVAR Channel Development

Apr. 2015 - Jan. 2018Took a left turn and went to work with some old friends in Kansas City, helping set up an indirect channel GTM model for a pre-acquisition SaaS-based GRC startup. Really learned about carrying a bag. Lockpath was acquired in 2019 by NAVEX Global.

ServiceSource (acquired by Concentrix)Client Delivery and Customer Success

Dec. 2009 - Apr. 2015The best early career business I could have joined. I got a 'free' business school education from my two team leadership roles, focused on delivering SREV's BPO model for renewals and customer success ops on global SaaS & on-prem software engagements. ServiceSource was a proving ground for team building, people development and customer success skills that's matriculated dozens of high performing leaders across B2B cloud as well as industries outside of high tech. Experiencing an IPO was pretty cool too. ServiceSource was acquired in 2022 by Concentrix.