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Work Background
OneStudyTeamTrial Success Manager
Oct. 2021 - Feb. 2024New York City Metropolitan Area
Cloudbreak HealthPartner Engagement Manager
May. 2019 - Oct. 2021
eClinicalWorksBusiness Development & Enterprise Strategy Manager
Jul. 2017 - May. 2019Greater New York City Area• Strategic contact for C-Level client associates.
• Improve company market share by optimizing revenue streams with established clients.
• Facilitate client meetings, presentations and product demonstrations.
• Make recommendations to help ensure clients are maximizing reimbursement opportunities.
• Coordinate efforts with Account Management, Population Health, Interface, Finance and Sales teams to augment service and strengthen partnership.
eClinicalWorksBusiness Manager Revenue Cycle
Sep. 2015 - Jun. 2017Westborough, MA - New York, NY• Improved company market position, managed the relationship of ambulatory care practices to meet financial benchmarks.
• Analyzed practice month end financial report and workflows to identify revenue cycle impediments and reduce A/R.
• Coordinated and traveled to onsite client service visits
• Coordinated efforts with Account Management, A/R, Payment Posting, Finance and Billing teams to close service gaps for over a 100 Ambulatory Care practices. • Exceeded annual performance goal by 25%.
eClinicalWorksAccount Manager Revenue Cycle
Sep. 2013 - Sep. 2015Westborough, MA• First point of contact for 20 ambulatory care practices, monitored key performance indicators (encounters, days in A/R, weekly clearinghouse rejection rates) and maintained client relationship.
• Worked closely with the Implementation Team to secure proper billing system setup.
• Tracked claims submission, denials, appeals and A/R weekly and monthly basis.
• Facilitated service calls with clients, made recommendations for process improvement, trained revenue cycle workflow.
• Coordinated EDI/ERA enrollment between clearinghouse, provider's office and Enrollment Coordinator.
• Participated on the Reporting Team to identify and track reporting errors and enhancements.
CCS CompaniesHospital Relationship Manager at The CCS Companies
Jan. 2012 - Sep. 2013Newton, MA• Ensured maximum revenue opportunities for Motor Vehicle Accident and Workmen’s Compensation claims for hospital clients.
• Interviewed, trained and managed remote staff for onsite presences at client facilities; delivered performance reviews.
• Assisted in the implementation of new clients and roll out of additional services for existing clients.
• Facilitated and traveled to monthly onsite meetings and conference calls, presented impact analysis of program performance. Worked with IT and Programming Analyst to validate timely receipt and load of inventory files.
• Identified inefficiencies in work flow and made recommendations for process improvements.
• Assisted Finance with the delivery, payment follow up and reconciliation for monthly invoices.
• Completed quality assurance audits to reduce inventory aging and verified accounts were placed in the appropriate disposition as they were worked by Insurance Recovery Analyst.
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