Harri Timonen - Sustainability consultant, Harri Timonen Consulting

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Work Background

EVA GlobalElectric vehicle advisor

Jun. 2023Lisbon, Portugal

TeleperformanceCredit Specialist

Jul. 2020 - Apr. 2021Lisbon, PortugalPersonal KPIs - Top performer according to KPIs Skills - Customer service, Problem-solving, Bank back office, Difficult situations, Sharing knowledge, Translations Tools - Windows Remote Desktop, Banking back office softwares, Microsoft products Achievements - Working in a multicultural intelligent service desk in a cooperation with other multicultural service desks

CapgeminiIT advisor in Cloud Infra

Jan. 2019 - Jun. 2020Kraków Area, PolandPersonal KPIs - Top performer according to KPIs, several monthly bonuses Skills - Customer service, problem-solving, software installations, IT usage support. Difficult situations Tools - Citrix, ServiceNow, Google, and Microsoft products, app. 100-150 other softwares Achievements - Working in an intelligent service desk with ITIL, Agile and Lean frameworks Special achievements - Designed project improvement plan for the management, trained and supported new team members

RunwayBackoffice specialist

Dec. 2016 - Dec. 2018Benalmadena, SpainPersonal KPIs - Top performer according to KPIs, monthly employee nomination Skills - Customer service, problem solving, Banking back office Tools - Citrix, Windows Remote Desktop, Banking back office softwares, Open softwares Achievements - Advise internet banking customers about banking products and IT issues Special tasks - Yearly taxation projects

Harri Timonen ConsultingSustainability Consultant

Jun. 2016Home officeI can help your organization in a sustainable transition with data science, enterprise risk management, project management and digitalization. My certifications, work experiences & knowledge for a modern sustainability work: Sustainability with risk management, finance & project management * General sustainability - ISSP Sustainability Excellence Associate (2018) * Sustainability reporting - GRI Certified Sustainability Professional (2021) + CSRD, TFCD, TNFD, ISSB * Risks & opportunities - Frameworks (ISO31000, COSO-WBCSD ESG), Techniques (ISO 31010) * Business resiliency - Continuity planning (ISO22301), IT continuity (ISO 27301), Business impacts (ISO22317) * Project mgmt. - Green Project Manager (2020), PRINCE2 Agile (2020), PRINCE2 2017 (2018) * Financial disclosures - Front- and back-office specialist, ACCA education Data analyst and digitalization knowledge * Datacamp Data Science Associate (2023) with R, SQLPostgre, PowerBI & Excel * Datacamp Data Analyst Professional (2023) with R, SQLPostgre, PowerBI & Excel * Datacamp Data Analyst Associate (2023) * Microsoft Data Analyst Associate (2021) with Power BI * IT Service mgmt. - ITIL 3 Foundation (2018) * Low-code platforms - Microsoft Power Platform (+ ServiceNow, OutSystems) * Information Security - ISO 27000 series, GDPR, European Cybersecurity skills framework (ECSF): risk manager * UX and IT testing - ISO 29119 series, lSEB ISTQB Foundation education. Soft skills and voluntary activities in workplaces * Leadership skills - MIT and u-school.org: Leading From the Emerging Future (2022) * Voluntary positions - Health and safety orgs, Gender equality plan, Business continuity admin, IT trainer * Working with others - Emotional & cultural intelligences, International teams, Empathy, Accountability * Remote working - ServiceNow, Citrix, Google cloud, ITIL, Agile, Lean, Problem solving * International experiences: Finland, Scotland, Netherlands, Belgium, Spain, Poland, Portugal

Serve the City BrusselsCSR co-ordinator

Nov. 2015 - Jan. 2016Brussels Area, BelgiumServe the City aims to build bridges between various actors in the society. I acted as a CSR co-ordinator organising various team building events for the companies. Those events could be: - volunteering for the refugees, - doing maintenance work in the volunteering shelters, - playing with children, - organising and sharing meals, - socialising with elderly people, - etc.

EBA CLEARINGRisk Manager

May. 2015 - Nov. 2015Brussels Area, BelgiumI was a risk manager in a small unit, which was responsible to develop and implement Enterprise Risk Management (ERM), the Information Security Management System (ISMS) and the Business Continuity Management System (BCMS) frameworks. I implemented 5 key projects during my contract: 1) Business Continuity Gap Analysis / Auditing, 2) Enterprise Risk management awareness training workshops, 3) Service provider identification and evaluation, 4) Web conferencing software SWOT analysis, and 5) ISMS awareness training and phishing tool research. I also participated in a renewal of the ISO 27000 certification processes and acted as a team administrator.

Hapix OySelf-employed Risk Consultant

Nov. 2010 - Mar. 2012Espoo, FinlandMy services to SMEs and startups: Risk and opportunity assessments, risk management policies (ISO 31000), business continuity plans (BS25999), supply chain audits, occupational health and safety planning. My key achievements: SME and startups could identify their key risks and understand an importance of risk management activities for the business. My entrepreneur responsibilities: 1) Founding a company - co-operate with authorities: legislation, taxation and adminstrative, 2) Managing financial performance - Budgeting, accounting and filing the taxes, 3) Services - Design, customizing, commercialization, implementation, sales, 4) Sales - Networking, social media groups, industry website, cold calls, website, emails, 5) Communication and co-operation - authority & third party relationships, 6) Project implementation - PRINCE2 Agile and various IT tools (Excel), 7) Working methods - Desktop research (secondary research method), workshops (nominal group technique), interviews (primary research method: semi-structured interviews), site visits (primary research method: workers as informants), surveys (participatory approach), standards (eg. ISO 31000), tools (IT tools).

HiQ FinlandTester (fixed-term contract)

Jun. 2010 - Oct. 2010Espoo, FinlandI worked as an end-user tester in the asset management environment for the one of the biggest banks in Finland. My team worked with Scrum project management. Also, I developed IT software quality evalution tool (based on ISO 9126 series) with Excel in ITEI project (www.itea3.org). The tool can be used for the sofware testing and user experience projects.

SabbaticalSabbatical

Apr. 2009 - Apr. 2010Around the world travellingDuring my travels I visited many countries in all continents, both in the developed and developing world, I met thoudands of people with various backgrounds and was entitled to participate many cultural and local events. All of these experiences did strenghten my cultural and emotional intelligences. Lastly, I have volunteered, organized traveller & group meetings, and used many IT and communication tools such as blogging, webinars, instant messaging and photographing.

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