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Work Background
GForce Life Sciences | Otsuka PharmaceuticalsProject Manager II - Process Manager (Consultant)
May. 2024Princeton, New Jersey, United StatesContent Process Management: Oversee the end-to-end process of organizing and managing content for Otsuka's customer experience platforms, NephU and PsychU, ensuring that all materials are effectively coordinated and published in a timely manner.
Project Management Systems Implementation: Successfully implemented Monday.com to track and manage project workflows, including customer service and content scheduling, improving team efficiency and communication.
Process Improvement: Develop and execute process improvement strategies, ensuring timely submission of project deliverables, while managing compliance with all legal, compliance, and security protocols.
Compliance and Legal Coordination: Initiate the compliance and legal review process with the Medical Review Committee (MRC), ensuring all content is submitted and approved according to regulatory timelines and standards.
Editorial Calendar Management: Lead the management of the editorial calendar, coordinating with Medical Science Liaisons (MSLs) and content contributors to ensure alignment with strategic goals and timely content delivery.
Stakeholder Engagement: Run and facilitate regular leads meetings with MSLs to discuss ongoing and upcoming content, providing updates on progress and resolving any potential bottlenecks in the publication process.
Strategic Collaboration: Partner with senior leadership to shape and drive the overall strategy for the Content Experience Platform (CEP) team, aligning operational goals with broader organizational objectives and delivering high-quality outcomes.
Cross-functional Leadership: Work closely with cross-functional teams to manage the content lifecycle, from development through production, maintaining clear communication and ensuring smooth project execution across departments.
Vein Treatment and Access Care- Highland Park Surgical AssociatesSurgical Center Administrator and Operations Manager
Oct. 2018 - May. 2024Central New JerseyProject Management and Operations:
Led the opening of an ambulatory facility, setting up operational frameworks and ensuring compliance with CMS and State Regulatory boards.
Managed regulatory compliance, creating policies and SOPs, achieving AAAASF Accreditation.
Oversaw financial, administrative, and operational aspects of the surgery center.
Conducted Monthly Governing board meetings with 14 members and investors.
Evaluated and decided on partner applications for surgical privileges. People Management:
Handled HR functions for 21 employees across 4 departments, including recruitment, training, and performance management.
Recruited and mentored a high-performing team, fostering continuous staff development.
Implemented new KPIs and dashboards, improving productivity through performance analysis and corrective actions. Revenue Cycle Management and Medical Billing/Coding:
Identified cost-saving opportunities, enhancing P&L performance by 25% in six months.
Led a billing department of 10, retraining staff and preparing them for C-ASC and CPC AAPC exams.
Audited over 800 surgical claims monthly, implementing strategies and coding techniques to reduce claim denials from 35% to 10%.
Negotiated contracts with major commercial payers and improved inventory management, saving 25% on surgical supplies and implants. Change Management and Process Improvement:
Maintained communication with patients to identify service gaps and improve patient experience.
Designed and implemented new processes and policies, enhancing operational efficiency while adhering to CMS and NJ Administrative Code guidelines. Healthcare IT:
Implemented and optimized EMR workflow.
Managed desktop, VOIP, and network data cabling support.
Acted as an Epic Superuser.
TEK5 SolutionsConsultant
Jan. 2017 - Dec. 2023New Jersey, United States⭐Providing strategic consulting services to a host of clients across various industries. Guiding clients in attaining regulatory accreditations and continued compliance, increasing operational efficiency, boosting revenue, improving processes, and attaining sustainable market success.
Orthopaedic & Spine Center of New JerseyPractice Manager-Administrator
Dec. 2016 - Oct. 2018Warren, NJ⭐Led daily operations, ensuring the provision of a high-standard patient experience, while maximizing operational efficiency.
ProCure Proton Therapy CenterClinic Administrative Manager
Jul. 2015 - Dec. 2016Somerset, NJ⭐Ensured the smooth and efficient administrative operations of the 19-physician radiation oncology clinic.
Orthopaedic & Spine Center of New JerseyClinical Medical Assistant and Administrative Assistant
Jul. 2010 - Jul. 2015Warren, NJDocument Preparation and Management: Utilize advanced proficiency in word processing, spreadsheets, databases, and EMR software to prepare diverse documents including invoices, reports, memos, and financial statements, while maintaining meticulous records and reports.
Financial and Legal Record Keeping: Diligently file and retrieve essential company financial and legal documents, ensuring impeccable organization and accessibility.
Payment Processing: Efficiently handle the deposition of payments, contributing to the seamless financial operations of our center.
EMR Implementation: Lead the implementation of Electronic Medical Record (EMR) systems, enhancing patient data management and operational efficiency.
Patient Charting: Accurately maintain patient charts, ensuring thorough documentation of medical histories and treatments.
Clinical Assistance: Actively assist physicians with in-office joint injections, demonstrating hands-on clinical skills and patient care.
Medical Coding: Expertly handle ICD/CPT coding for office visits and surgeries, ensuring accuracy in billing and compliance.
Surgical Coordination: Coordinate and schedule surgical procedures, demonstrating exceptional organizational skills. Hospital Admission Management: Arrange hospital direct admissions and pre-admissions, and enter admission/discharge orders, ensuring seamless patient transitions. Hospital Recertification Handling: Manage the complexities of hospital recertification, ensuring compliance and quality care. Office Marketing Strategies: Lead the development and management of office marketing strategies, enhancing our center's visibility and patient outreach. Patient Care Evaluation: Evaluate patient care needs, prioritize treatment, and maintain patient flow, ensuring optimal care and efficiency. Patient Education: Provide valuable patient education, empowering individuals with knowledge for better health outcomes.
JFK Health SystemNursing Unit Secretary
Mar. 2008 - Jul. 2010Edison, NJ⭐Led the administrative functions of the nursing unit.
Edison Metuchen Orthopaedic GroupMedical Receptionist/Medical Assistant
Aug. 2007 - Mar. 2009Edison, NJ⭐Oversaw a broad range of admin and clerical duties, while ensuring a high-standard patient experience.
Ashbrook Nursing and RehabilitationReceptionist and Dietary Aide
Jan. 2002 - Nov. 2009Scotch Plains, NJ⭐Directed general office administrative and clerical aspects, including billing & coding, scheduling, mail processing, and database administration.
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