Mariyan Mitsov - Destination responsible, Sunweb

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Work Background

Sunweb GroupDestination responsible

Mar. 2023Bulgaria

Sunweb GroupDesination responsible

Mar. 2023

TUIAdmin/ Services delivery representative

Apr. 2016 - Mar. 2023Bulgaria regioonI was working for the different brands of TUI G ROUP TUI France, TUI UK, Crystal ski in different ski and summer resorts. During my work experience there I occupied different positions. Main responsibilities:  As an admin rep: Dealing with financial payments to suppliers; organize the transfers for the transfer day (transport vehicles, flight distribution per resort) planning and organising programs for guests with disabilities (welfare transport ,handicap accessibility, extra legroom , accommodation communicating with local airport s and handle flight delays; preparing the weekly schedule of the team; booking places for different apres ski events; update the company app available for the guests; working with specific company software, helping the de s tination manager for the smooth run of the program in the region in general As a holiday representative: Pr esentation (in front of 10 to 250 people); direct sales (excursions, apres ski events, ski services, transfers ,rent a car )); encouraging the guests to support and donate for different charity UK organisations; achieving target goals (sales per person, CSQ results, solve on the spot goals); hosting night events (quiz night, pub crawl, karaoke night, kids show s ); problem solving (sometimes if necessary communicate with embassies and local police); escort guests from and to the airport; checking for the health and safety standards in the hotels on a regular basis; following the company’s values (TUI values Trusted, Unique, Inspiring)

HOTEL ROYAL OURS BLANCSenior Receptionist

Dec. 2015 - Apr. 2016Alpe d'HuezThis is a short brief of my hospitality experience. I was working in 4* hotels in Bansko ( Bulgaria), Meribel and Alpe d'Huez (France)- Hotel Lion Bansko, Astera Bansko, Royal Ours Blanc, L’Eterlou. Main responsibilities: customer service, greet guests, deal with arrivals and departures in accommodation, process bookings(online, on spot), explain features in accommodation venue, handle financial transactions, provide tourism related information, identify customer’s needs,handle personal requests, working with specific hotel software (Frontres, Clock Evolution, Win Hotel). As a senior receptionist (premier de réception) I had to do my daily job as receptionist but also to ensure that all reception duties are attended and everything is functioning in accordance with the stipulated protocols and procedures, supervising the receptionists on duty

Coral Travel TürkiyeTour operator representative

May. 2013 - Sep. 2016Bulgaria regionI was working for one of the biggets Russian tour operators . Main responsibilities: customer service, escort guests from and to the airport, presentation (in front of 10 to 100 people) and sales retail (excursions), achieving target goals (sales per person)., solve on spot problems, working with special Android apps

LuxairTour Guide

May. 2011 - Sep. 2012Suuny Beach, BulgariaI was guiding excursions in Bulgaria with French and English speaking guests. Main responsibilities: Guiding tours (daily and weekly); preparing and giving presentations; planning itineraries in accordance with the weather forecast and the length of each tour; scheduling visits and purchasing tickets; translating and interpreting