CrunchyrollMarket Lead Eastern Europe & Baltics
Mar. 2021 - Nov. 2023Serbia- Assembled and led a high-performing team of 150 professionals, spanning translators, editors, QC, marketing, SMM, moderators, and designers
- Manage the Crunchyroll operations in Eastern Europe by coordinating events, PR, subscriber acquisition, engagement, and content workstreams.
- Led P&L responsibility, forecasting, and user funnel strategies, resulting in a 15% increase in revenues Y2Y
- Developed business development strategies, negotiating partnerships with gaming publishers, merchandising stores, aggregators, and others, closing licensing deals with broadcasters and telecom companies
- Managed end-to-end content localization (translation, subtitling, VO, and Dubbing), achieving a 25% increase in user satisfaction on the web and apps through optimized voice-over and dubbing experiences
- Spearheaded the development of a comprehensive strategy for launching local events, resulting in brand visibility growth from scratch, a 32% gain in community engagement, and a 12% boost in customer retention
- Successfully reported to HQ in the US, providing comprehensive updates on regional operations, achievements, and growth metrics