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Work Background
JeevesSr. Key Account Manager LATAM
Jan. 2022 - Apr. 2023Ciudad de México, MéxicoDeveloped and executed strategic account plans to increase revenue and market share within the LATAM region.
Operate over 200 of large and medium-sized enterprises.
Ensuring high levels of customer satisfaction through effective account management and problem-solving skills.
Guided a cross-functional team in successfully launching new products and services.
Fostered and maintained strong relationships with key stakeholders, including C-suite executives, to identify business opportunities and negotiate favorable contract terms, resulting in a 20% increase in customer retention.
Head the KAM team to achieve a 35% growth in product adoption, generating US $6M in GTV and US$1M in ARR
Grupo SalinasSr. Product Manager International Money Transfers
Nov. 2020 - Apr. 2021Led the successful self-service customer migration initiative of international money transfers encompassing +1,800 branches, ensuring seamless transition and minimal disruption.
Cultivated strong relationships with stakeholders to facilitate efficient deployment of projects, leveraging valuable feedback from operations to continuously enhance campaign effectiveness.
Implemented effective communication channels with key stakeholders to streamline coordination and collaboration throughout the migration process.
Grupo SalinasDigital Transformation Sr. Manager
Apr. 2020 - Nov. 2020Set an ambitious objective of attaining a 3% churn rate in international payments within the subsequent 3 months, demonstrating forward-thinking and proactive planning.
Successfully achieved a remarkable reduction in churn rate for international money transfers, decreasing from 15% to 1% within a single month.
Demonstrated outstanding leadership and management skills in effectively leading cross-functional teams towards the shared goal of minimizing churn rate.
LivePersonSr. Commercial Manager
Jan. 2020 - Mar. 2020Achieved outstanding results by actively driving the development and deployment of conversational customer interactions and AI Software in four high-profile projects.
BroxelSr. Product Manager
Nov. 2017 - Nov. 2019MéxicoSpearheaded the development and successful launch of the "Hipoteca Verde" Virtual Card, generating remarkable revenue as the second-highest contributor in the organization.
Achieved a notable milestone within the inaugural year, driving an impressive volume of 120,000 transactions, totaling MXN$2,700 MDP, while simultaneously securing valuable partnerships with over 300 businesses and branches.
Demonstrated exceptional leadership and strategic acumen, resulting in a substantial 40% growth in operational efficiency during the subsequent year.
BroxelSr. Key Account Manager
Mar. 2016 - Oct. 2018MéxicoLed cross-functional teams to successfully launch the Mejoravit product, resulting in the allocation of over 50,000 credits within a span of 12 months.
Conducted analysis to identify customer needs, informing product development strategy.
Collaborated with engineering teams to prioritize product features and effectively manage the product roadmap, ensuring timely delivery and exceeding customer expectations.
Initiated the development and implementation of a cutting-edge biometric system to detect and prevent identity theft.
Played a vital role in safeguarding approximately $2.5 MDP by proactively preventing fraudulent activities
Collaborated closely with cross-functional teams to ensure seamless execution of the biometric project
INADEMProject Manager
Jan. 2016 - Mar. 2016México• Develop a new method to provide de financial aid • Brief the INADEM´s President • Assist the Administrative Director in terms to -20% in staff costs when applying strategic cost planning
Buffete Pizá Asociados, S.C.Executive Office Manager
May. 2015 - Nov. 2015In charge of the administration of the Firm, billing, collection and payroll, as well as the personal bank accounts of the Managing Partner.
Achievements: Collection above MXN $ 1.5 MDP
SAE Servicio de Administracion y Enajenacion de BienesReal Estate Manager
Nov. 2010 - Sep. 2014Mexico City Area, Mexico• Analysis and validation of properties • Work meetings with heads of Local Governments and Federal Entities • Develop strategic plan for final destination of the properties • Elaborate Procedures Manual regarding the Real Estate Rules for Donation • Responsible of the customer service
SAE Servicio de Administracion y Enajenacion de BienesSales of Financial Assets and Companies Manager
Jul. 2007 - Oct. 2010Mexico City Area, Mexico• Investor relationships
• Target new clients for assets and companies placement
• Consolidate estimations and financial analysis of the sugar market
• Draft financial reports for investors
• Work along with FEESA to ensure accurate forecasts
• Responsible of placing in the market 9 of the 27 expropriated Sugar Mills
• +458 Million recovered in two bidding process
SAE Servicio de Administracion y Enajenacion de BienesReal Estate Sales Analyst
Mar. 2004 - Jul. 2007Mexico City Area, Mexico• Draft and publish the bidding rules • Responsible of recruitment of sales agents, draft contracts and process payments of fees • Customer service providing information about each property placed on sale • Take part in contracting services of a third party in order to placed in market a large number of properties • +5,000 properties placed in the market at once
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