Raissa Udovicich

Account & Project Manager @Massive digital agency

💰 Investor & VCDirector💸 Marketing✔️ ITBusiness Owner📝 Influencer or Blogger👍 Sales & BizDev⚖️ Legal🐦 Design🧨 Consulting🎥 Entertainment🏦 Finance🧮 EducationJournalistBrand Marketing ManagerCommunications ManagerContent ManagerSEO ManagerEmail Marketing ManagerInfluencer Marketing ManagerDigital Ads ManagerCreative ProducerCopywriterMarketing Analytics ManagerCommunication DesignerArtist ManagementProduct ManagerProject ManagerSales ManagerPortfolio Manager🎓 StudentProducerMarketing DirectorStreamerGraduate Student

Raissa Udovicich is a experienced Account & Project Manager at Massive, a leading digital agency. With comprehensive experience in managing complex projects and fostering strong client relationships, she has a proven track record of driving strategic initiatives and delivering successful digital solutions. Raissa is known for her exceptional skills in problem-solving, communication, and leading cross-functional teams. Prior to her role at Massive, Raissa held various positions in project management and account services, honing her expertise in digital strategy, customer experience, and digital marketing. She possesses a deep understanding of both the creative and technical aspects of digital projects, making her an invaluable asset to any team. Raissa's dedication to delivering excellent client service, her ability to manage multiple projects simultaneously, and her strong leadership skills have been instrumental in her success in the digital agency landscape. She is constantly seeking new challenges and opportunities to further develop her skills and contribute to the digital transformation of businesses.

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Work Background

Massive - Digital Agency Account Project Manager

May. 2023ArgentinaPlan, coordinate, and control advertising projects from conception to final delivery Establish objectives, scope, deadlines, and budgets for each project. Assign tasks and responsibilities to team members and ensure their completion. Coordinate communication and collaboration between different departments and teams involved in the project. Manage resources, including personnel, time, and budget, to optimize efficiency and profitability Identify and manage risks and issues that may arise during project development Regularly track project progress and update stakeholders on status and milestones achieved Ensure quality of delivered work and meet client standards and requirements. Evaluate team performance and make adjustments or improvements as necessary to achieve project objectives. Develop and maintain strong relationships with clients, understanding their needs and objectives. Act as the main point of contact between the agency and clients, ensuring clear communication and timely responses Collaborate with internal teams, including creative, production, and project management, to deliver high-quality work that meets client expectations. Identify opportunities for upselling or cross-selling services to existing clients to maximize revenue. Provide strategic guidance and recommendations to clients based on industry trends and best practices. Prepare and present reports, proposals, and presentations to clients, showcasing the agency's work and results. Monitor and analyze campaign performance, providing insights and recommendations for optimization. Resolve client issues or concerns promptly and effectively, maintaining client satisfaction and loyalty.

Accenture ArgentinaProject Manager Program Management Office

Feb. 2023 - Oct. 2023Argentina

GlobantService delivery lead

Jun. 2022 - Mar. 2023ArgentinaNowadays I'm working as Service Delivery Lead at Disney Media In charge of support operations for content platforms, as well as taking ownership of LATAM's portfolio. ● Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Performed billing, collection and reporting functions for office generating over $4.000.000 annually. Improved office operations by automating client correspondence, record tracking and data communications. Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Scrum Methodologies. Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives. Managed supervisor itinerary and appointments and streamlined scheduling procedures. Developed highly-efficient administrative team through ongoing coaching and professional development opportunities. Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently.

GlobantProject Manager

Feb. 2022 - Mar. 2023Provincia de Buenos Aires, Argentina

Accenture ArgentinaProject Manager Program Management Office

Sep. 2017 - Feb. 2022•Control delivery of programs, projects and/or managed services •Deliver desired business outcomes and/or service commitments through effective planning and execution •Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs •Prioritize and manage the scope of the assigned program, project or contracted service •Identify, understand and effectively manage milestones and dependencies across multiple stakeholders ensuring clear accountabilities and shared understanding of impact •Manage issues and risks of the assigned program, project, releases or contracted service Monitors delivery of programs, projects and/or managed services •Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements •Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets Plan programs, projects and/or managed services •Baseline the scope and estimate and plan the work •Plan and manage resourcing/staffing within a globally sourced delivery model

Accenture ArgentinaZurich Financial Identity Access Agent

May. 2015 - Aug. 2017Provincia de Buenos Aires, ArgentinaAccenture Delivery Center Analyst for Zurich. Onboardng/offoarding/modificarions in user profiles, in several platforms. • Reporting Lead of the account. In charge of sending the daily, weekly and monthly metrics of the account to the client. Agent productivity. Constant review of trackers to reflect the work of each agent. In charge of charging agent assistance in Project. • Quality Assurance of all account processes and procedures. Daily, weekly and monthly report to supervision on performance

SouthEnd CorpJr Functional Analyst

Apr. 2013 - Jul. 2013Buenos Aires, ArgentinaJr Functional Analyst at SouthEnd. Incident analysis for ARIBA e-commerce platform. Verification of servers, migration control to corroborate the transfer of information from SAP to Ariba, resolution of incidents through Inspector, maintenance and development portals through SQL/AQL language

Hewlett PackardSenior Information Technology Support Analyst

Nov. 2010 - Mar. 2013Buenos Aires, ArgentinaGSD Analyst. Specialist in corporate outsourcing applications for the client Eli Lilly & Co Puerto Rico, Latin America and Mexico. Detection, identification and resolution of incidents in Work Stations. Message Solving. Lotus Notes support. Responsible for verification of quality processes and mentoring of SAP applications. Specialist in Service Manager. Responsible for computer security for system access. Responsible for creation and maintenance of sharepoints. Creation of IT onboarding processes for new employees. Analyst of quality of processes and procedures of the account. ITIL preparation and evaluation process.