Mervin Richards

Director of Information Technology Operations and Sales @Marriott

💰 Investor & VC✔️ IT👍 Sales & BizDev🧑‍🔬 Engineer🧨 Consulting✨ Business OwnerPortfolio ManagerFrontend DeveloperSystem AnalystProduct ManagerProject ManagerTech SupportBusiness Development ManagerBusiness AnalystAdvisorCustomer ResearcherAssociateEngagement ManagerAssociate PartnerPartner

I am eager to extend my contributions to a broader global context through my expertise in hospitality, corporate business development, and social experiences. I am confident in bringing valuable skills and talent to teams, supporting their growth, and fostering a thriving environment for continuous learning and development.

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Work Background

Marriott InternationalMember of Inclusive Respect Council

Dec. 2022 - Nov. 2023United States

Marriott InternationalInformation Technology Operations Manager

Mar. 2022 - Jan. 2024

Marriott InternationalDirector, Hotel Technology and Revenue

Sep. 2021 - Apr. 2022New York, United States-Direct the IT discipline's revenue-generating function in large properties with shared infrastructure; generating reoccurring revenue of $100k+ monthly. -Work with property management and Regional IR leadership to participate in the acquisition of technology services for both internal & external clients through an understanding of the property's specific business/customer base (i.e., convention). -Provide strategic leadership for Information Resource services surrounding initiatives and projects and coordinates with corporate leadership on systems/services to enhance services in specific properties. -Manage direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff and verified the daily execution of technology and customer service. -Actively sold technology solutions to vendor, group and convention clients throughout the event planning and execution processes to achieve maximum technology sales.

Marriott InternationalMarriott NextGen Business Council Denver

Jan. 2020 - Sep. 2021Denver, Colorado, United States

Marriott InternationalManager, Network Specialist

Apr. 2019 - Sep. 2021Denver, Colorado, United StatesGaylord Rockies Resort & Convention Center •Delivered design and implementation of DIMAC Six-Sigma methodologies for hotel operations to control project costs and meet deadlines. •Supervised and lead teams of 9 IT technicians and sales coordinator operational teams to be engaged in administering complex IT infrastructure and keep projects on-track and tasks prioritized on daily basis. •Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives across 5+ sites throughout various regions and major markets. •Negotiated prices and finalized technology solutions for $5 million + in IT assets for new data centers. •Led efforts to determine and remedy deficiencies and Establish semi-annual cost-saving measures and alleviated compliance risk through software license audits. •Maintained strict budgetary control on audit and implementation projects ranging from $5,000 to $250,000 and working with project teams to track costs and control expenditures without sacrificing quality. •Directed large-scale development and implementation of sales and technology solutions to meet business needs and build client loyalty. •Increased IT productivity, efficiency, agility and responsiveness, leading team of 9 to design VMware high-availability solution.

Marriott InternationalMarket IT Manager

Apr. 2016 - Apr. 2019United StatesNYC/NJ/PA Region •Supported budget process and TCO modeling to manage and reduce spending, retaining $50,000+ in hotel operational costs annually. •Coordinated & supported Starwood (SPG) Acquisition and migration team in New York; moving Starwood network and IT infrastructure to its parent company's IT Network infrastructure and business models. •Experienced professional and mentor working in major Union-labor work environments. •Liaised between senior management and front-line team members to implement effective changes and revitalize market growth, annually. •One of few Oracle (Opera) PMS Expert in Eastern Region of Americas. •Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs. Worked in direct contact and performed monthly lab tests and pilot projects with Property Management Systems Operations Team at Marriott Headquarters.

Marriott InternationalSr. Property Systems Technician

Jan. 2014 - Dec. 2014Isla Verde, Puerto RicoThe Ritz-Carlton San Juan •Delivered professional persona and attitude at all times, even when dealing with unhappy or irate individuals, to meet and exceed company objectives. •Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills. •Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments. •Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise. •Saved department and operations $10,000+/annually by implementing cost-saving guest entertainment initiatives that addressed long-standing problems for clients staying at an ultra-luxury resort. •Monitored social media and online sources for industry trends.

Marriott InternationalSr. Property Systems Technican

Oct. 2012 - Mar. 2016Dorado, Puerto RicoDorado Beach, A Ritz-Carlton Reserve •Opened and successfully lead technology solutions for the first 5-star Ultra-Luxury Hotel & Resort in Americas maintaining best voted 5-star "ultra-luxury" resort in the western hemisphere with top service with the integration of IT support for internal and external guests. •Manage on advanced/Expert Level one of very few in the company “Full GPNS network with over 8,000 network drops across a 54 acre property. •Delivered professional persona and attitude at all times, even when dealing with unhappy or irate individuals, to meet and exceed company objectives. •Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills. •Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments. •Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise. •Saved the department and operations $10,000+/annually by implementing cost-saving guest entertainment initiatives that addressed long-standing problems for clients staying at an ultra-luxury resort. •Monitored social media and online sources for industry trends.

Futures Trader & Business Development Consultant

Jun. 2012United States

Marriott InternationalSystems Analyst

Jan. 2012 - Sep. 2012Virgin Islands (U.S.)Marriott Frenchman’s Reef •Defined business goals to determine systems requirements. •Diagnosed, troubleshot and resolved network and system problems. •Investigated and addressed over 100 daily intrusion system issues to enhance usability and improve functionality. •Performed system analysis, documentation, testing, implementation and user support for platform transitions 5+ times weekly. •Delivered in-depth PMS and cyber security support training, imparting knowledge of best practices for protecting data and minimizing errors. •Maintained and administered computer networks and environments, including computer hardware, software and applications.

Marriott InternationalSystems Analyst

Mar. 2010 - Sep. 2013Virgin Islands (U.S.)The Ritz-Carlton, St. Thomas •Defined business goals to determine systems requirements. •Diagnosed, troubleshot and resolved network and system problems. •Investigated and addressed intrusion system issues to enhance usability and improve functionality. •Performed system analysis, documentation, testing, implementation and user support for platform transitions. •Delivered in-depth PMS and cyber security support training, imparting knowledge of best practices for protecting data and minimizing errors. •Maintained and administered computer networks and environments, including computer hardware, software and applications.