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Work Background
ReachdeskSenior Director, Client Success: EMEA & North America
Nov. 2023 - Jan. 2024
ReachdeskDirector of Client Success, EMEA
Oct. 2021 - Oct. 2023London, England, United Kingdom
PayFit UKHead of Customer Success
Jan. 2020 - Oct. 2021
PerkboxHead of Mid Market Customer Success
Nov. 2018 - Jan. 2020London, United KingdomPerkbox is the UK’s fastest growing employee benefits provider aiming to create inspirational workplaces throughout the UK -Managing a team of Account Managers including onboarding, training, target/OKR setting, embedding strategy to grow overall team portfolio and reduce churn
- Personally managing several of Perkbox’s largest most strategic accounts - Working cross departmentally and closely with C-level on strategic business change projects including CRM and sales cycle optimisation
- Working closely with Product teams to continually improve product offering based on customer feedback See less
PerkboxKey Customer Success Manager
Apr. 2017 - Nov. 2018London, United KingdomPerkbox is the UK’s fastest growing employee benefits provider aiming to create inspirational workplaces throughout the UK Perkbox increases engagement by rewarding and motivating employees through hundreds of affordable and free perks, comprehensive health and wellness programmes, salary sacrifice and more. Get in touch to find out more: hayleyk@perkbox.co.uk 0208 626 3678 Learn more about Perkbox here: http://perk.so/havealook. You can also find us on twitter @Perkbox and on Facebook, /perkbox.co.uk
eGaming ReviewAccount Manager
Nov. 2015 - Apr. 2017London, United KingdomSales executive for eGaming Review, the world's acknowledged leader in business-to-business information provision for the online gaming industry. Consisting of three specialised sister Publications: eGR North America, eGR Mobile Intelligence, eGR Digital Marketing. h.kenny@egrmagazine.com 0207 832 6533
ANZNew Business Sales Consultant
Jul. 2013 - Nov. 2014Wellington & Wairarapa, New Zealand• Accomplished Sales Representative within the Merchant Business Department • Achieving multiple monthly and quarterly sales targets
• Account Management • Compete with other acquiring banks throughout New Zealand to increase customer growth
• Working with the Business Banking team through New Zealand to create an efficient, valuable and sustainable relationships between ANZ and customer.
• Preventing Payment Card Industry fraud and ensuring customers remain compliant with the Visa and MasterCard rules
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