Ursula Riemer - Agile coach, Scrum Master, IT Project Manager, YelloLemon Consulting

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Work Background

QuantonStrategic Engagement Director

Aug. 2021New Zealand · HybridI am a senior leader with a strong focus on elevating Customer Engagement to ensure all facets of delivery, project engagement, service fulfillment, and account management not only meet customer expectations but also adhere to the defined contractual scope. My extensive experience includes leading cross-functional teams encompassing account management, sales, and marketing. In today's dynamic world, my mission is to empower businesses in New Zealand and Australia to embrace novel ways of working through the strategic implementation of Business Process Automation. I have played a pivotal role in driving successful digital transformations and fortifying enterprises with specialised advisory and delivery services. I firmly believe that in the journey between the current state and the envisioned future, the pivotal 'how' is where we excel. Key Responsibilities and Strengths: People Leadership: Proficient in guiding and inspiring teams to excel. Client Engagement at All Levels: Skilled in building strong relationships with clients across all organisational levels. Operations Management: Proven track record of efficient operations and resource allocation. Project Management: Proficient in Agile, Waterfall, and Hybrid methodologies. Strategic Vision: Capable of formulating and executing business strategies. Budget Management: Experienced in managing budgets effectively to achieve organisational goals. RFPs: Competent in crafting and responding to Request for Proposals (RFPs). Service Management: Well-versed in Service Management practices.

YelloLemon ConsultingDirector

Aug. 2021 - Jan. 2022Wellington Region, New ZealandProject Manager Scrum Master / Customer Success Manager Working with my clients to establish a successful automation program of work. RPA evangelist, drive awareness and supporting the project team to deliver value to the business. Involved in creation of an RPA business case in a government agency. Ensuring a focus on ROI. Providing advisory services for the establishment of an Automation Center of Excellence with well entrenched Automation Operating Model. Working with the Business Analysts to establish well defined processes and implementing UiPath to support Automation Opportunity Discovery and capturing of processes and tasks. Let's talk about Automation Discovery, Process Mining, Test Automation, AI and Value Engineering. Automating mundane tasks will give valuable hours back to people so they can focus on providing better customer engagement. Many customers don't know how to kick start their automation journeys, or have experienced failed RPA projects. An "optimise before you automate" approach helps remove waste from processes before identifying opportunities for automation following a LEAN framework. We work with some of the best partners in the business to create value for our customers.

UiPathClient Director

Mar. 2020 - Aug. 2021Wellington, New ZealandStrategic Account Management and Consulting. Working with key Government clients to understand and identify opportunities for RPA. Help drive an Automation First mindset to achieve true Digital Transformation. Extensive training in the full UiPath stack and deep knowledge of process challenges within Public Sector and Financial Services. - Building strategic client and partner Relationships - Forecast and pipeline management - Project alignment and workshop facilitation - Client communication and stakeholder management Do more with less. Strive to automate processes by deploying software robots that augment and improve human productivity. Delivering test automation technology to ensure quality is embedded across the Fully Automated Enterprise. Increased productivity leads to increased revenue and customer satisfaction, and how about happier employees. Ditch the boring and endless day to day drag of repetitive admin tasks. Let's help you automate and improve....

Ricoh New Zealand LimitedSolutions Consultant - Digital Transformation

Jan. 2016 - Mar. 2020New ZealandSolutions Consulting (Robotics Process Automation Solutions, Enterprise Content Services ~ Kofax, Laserfiche, Medius Flow, ABBYY) Business Process Automation, Information Management, Enterprise Content Services... How do these concepts and terms relate to driving business improvement, cost reduction, risk management, compliance, customer and employee satisfaction, improving client interaction, automating accounts payable processes etc? I work with my customers through consultative engagements to understand and analyse business problems, identify process and information gaps and help drive process improvement by aligning and expanding on existing or new technology to underpin and support business processes. Information drives not only our business, but forms the basis of decisioning in our personal lives. Poor information drive poor decisions!

EOHKofax Senior Project Manager / Channel Manager

Oct. 2010 - Dec. 2015Johannesburg, South AfricaAfter working closely with the channel, I rolled up my sleeves and managed some of our large enterprise Kofax implementations, managing resources, budget, risk and driving stakeholder engagement. Depending on the customer we would adapt our project implementation methodology (Agile or waterfall) to suit. I also spent time as Test Manager, managing the functional and performance test teams for one of our largest Software Testing outsourced accounts using HP ALM and LoadRunner software and managed the delivery of all test automation projects across the Enterprise. - Assisted with setting the test strategy - Implemented and aligned test framework - Ensured alignment with IT Release Cycles, PMO and DEVOPS - Resource allocation and management - Test project execution and reporting - Business engagement to understand test requirements Channel Management: Driving customer engagement through a channel of Kofax resellers to the market. Implementing operational processes. Events, marketing and partner enablement to the channel. Managing targets, forecasts and incentives. Partner acquisition and contract negotiation. Assist with closing of deals. Drive customer and partner presentations. Maintain reseller and customer C-level relationships. Providing alignment and solutions to business to enable and automate certain document driven business processes through technology and best practice methodology. Capture Enabled Business Process Automation provides visibility into critical, document driven processes with an audit trail, creating reduction in errors, thus managing companies’ Risk and Cost as well as providing process efficiencies. Legislative requirements around BBBEE, POPI, SOX, BASIL, ISO now forces companies to have more focus on how customer information is managed and kept.

EOHSenior Project Manager

May. 2007 - Feb. 2010South AfricaProject Management of large Kofax software development (KC/KTM and KTA) projects following PMBOK methodology. Stakeholder management Resource planning and management Risk and Issue management Steerco presentations Set Project Communications Strategy Engage change management Plan and schedule end user training Ensure all documentation standards are adhered to Coach resources

Banking and Government (Energy Sector) - Absa & EskomSenior Program Manager

Jan. 2005 - Apr. 2007Johannesburg Area, South Africa · On-siteCLIENT: ABSA Programme and Project Management position, managing a range of large infrastructure and software development projects through the entire SDLC. Responsibilities include: • Leading a Team of 35 infrastructure Project Managers • Schedule planning and management • Resource planning and management • Risk & Quality planning and management • Budget planning and management • Vendor management • Change control • Issue management • Interface management / Stakeholder management • Internal and external communication • Project documentation and standards • Project closure and hand-over • Rescue projects CLIENT: ESKOM Business process improvement through the use of IT. Assisting the client in identification of business process improvement opportunities. Utilizing workflow as a BP optimization tool. Creating awareness and communicating business process improvement and management to the various business units in Eskom. Creating a standard workflow environment and implementation of a workflow operational support team. Development of policies, standards and procedures and communication of standards and identification and management of workflow integration projects. Established a workflow division, staffed it and enabled support of the K2 solutions within the client.

Kumba Resources LimitedIT Project Manager

Jun. 2002 - Dec. 2004Pretoria Area, South AfricaResponsibilities include: • Schedule planning and management. • Resource planning and management. • Risk & Quality planning and management. • Budget planning and management • Change management • Change control • Issue management. • Interface management. • Internal and external communication. • Project documentation and standards. • Project closure and hand-over. Projects: • Evolve (Active Directory Upgrade & IP address structure changes) • Implementation of Datacenter • Tanaka (Local and Wide Area Network Upgrade) • SMS (Microsoft Systems Management Software) Implementation • Wireless Event Management System Implementation • IT Infrastructure Consolidation • Inet Bridge Implementation • Sishen Expansion Project • Sishen South Feasibility Study • Offshore Infrastructure Implementation

GijimaAccount Director

Jan. 2000 - Dec. 2002Pretoria Area, South Africa · On-siteResponsible for all aspects of strategic account management: - Sales increasing revenue - Service Management IT - Delivery - Marketing - Operational management - Budget management - Staff management - Client satisfaction - C level relationship management Managing R120 million account. Aligning IT strategy with business strategy. New business development. Managing service delivery from 30 different business units. Consolidation and alignment of products and services. Introduction and growth of new products and services into business to improve efficiencies and production. Customer in the mining industry. Product and service alignment at mines to focus on mining value chain for improved production and ROI. Management of about 30 different indirect reports who form part of account team. I was promoted from Service Manager to Account Executive within one year of joining AST. Service manager responsibilities: Implementation and management of Service Levels. Overall management of operational processes based on ITIL principles. Identify and drive service improvement programmes.

EDS Technical Operations Manager / Account GM

Jan. 1992 - Dec. 2000Johannesburg Area, South AfricaResponsible for setting the account strategy Managed all on site resources Responsible for negotiation of SLA's and monitoring and reporting Management of budget, sales strategy, operations, marketing, and service delivery Technical Support Engineer - Duties included installation of hardware, software, LANS and assistance with the configuration of WAN equipment. Troubleshooting and administration of servers and LANS. Technical Operations Manager – Duties included managing the total infrastructure for Dimension Data. Responsible for the integration of all new acquisitioned companies into the Didata infrastructure as well as capacity planning, project management and initiation of new technologies. Managed a team of 20 technical engineers. Account Manager – Duties included managing new business development, operations, service delivery, negotiation of SLA’s, budgets and customer satisfaction for SPL and Nissan. Involved in integrating and setting up of outsourced accounts within the EDS standards. Transitioning of staff, employment of new staff. Implementation of operational standards, setting up of budgets and development, management and maintaining of services levels. Development of mentorship program for EDS staff. Managing R3m account – SPL.