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Work Background
BlenCo-Founder
Sep. 2021Dubai, United Arab EmiratesWith an aim to accelerate learning and elevate teaching, Blen is an AI-driven adaptive classroom experience infused with technology mediated learning. Blen enables students to secure high grades with customized tests and educators to make classroom time more efficient with comprehensive content library and auto-graded assessment. We utilize AI recommendation models and rich content creation to provide comprehensive yet personalized learning experiences. Explore more on https://helloblen.com/
Eagle Hills UAEGlobal Analytics and Operations Head
Mar. 2019 - Aug. 2021Dubai• Manage the Property Handover and Alteration Departments globally ensuring operational excellence.
• Formulate strategies, policies and procedures for the department and ensure adaptation and implementation of the same globally.
• Increased productivity through Workforce Management and Resource Planning for unit inspection and orientation related activities.
• Draft and publish the customer notification, orientation handbook, Homeowner's Manual and all other related documentation for efficient handovers.
• Collaborate with local team to clear understanding and co-ordination with governmental authorities in respect to procedures related to utility connections, notary and title deed transfer.
• Manage day-to-day technology-related issue to ensure smooth operations and provide appropriate measures to remedy the situation and/or provide appropriate solutions.
• Translate business into technology in order to fully automate end-to-end handover related processes in terms of customer communications, internal and external report generation.
• Perform process-re-engineering to eliminate non-value adding stages and ease the internal and external steps for handovers.
• Plan end-to-end digitization several processes with paperless operations and accurate documentation resulting in contactless communication and reduced cost of archiving.
• Establish multi-level data analytics through Power BI to achieve autonomous operations.
• Monitor and report progress on unit handovers, quality dashboards, operational TATs and operational intervals.
DXB EntertainmentsBusiness Excellence Manager
Jun. 2016 - Feb. 2019DubaiResponsibilities and Duties
• Devised Instrument Development Framework to ensure a consistent and coherent approach to standardize, simplify and establish the policies and procedures for shaping long-term vision.
• Investigated gap in business processes against EQFM standard to established standard process mapping.
• Implemented Zero Defect culture to mitigate risk, resolve operational bottlenecks and achieve operational excellence.
• Lead Innovation and strategic initiatives to identify opportunities for business improvement and cost savings.
• Managed Innovation and strategic initiatives under FIKRA scheme to identify opportunities for business improvement and cost savings.
Achievements:
• Accomplished Business Excellence initiative to earn ISO 9001, 14001 and 45001 standards certifications for the Group.
• Synchronized business procedures and policies across the Group and developed measurable cross-functional interfacing operating model.
Self-EmployedProcess Optimization Consultant
Jan. 2015 - Dec. 2016Dubai, United Arab EmiratesResponsibilities and Duties
• Leading consumer goods client wanted to standardize business procedures across all retail outlets.
• Analyzed as-is strategy and business architecture, established guiding principles to formulate desired process mapping.
• Benchmarked with industry standards and identified strategic gaps in business processes followed across outlets.
• Established to-be process workflows and KPIs dashboard using Tableau at corporate level and across all outlets. Achievements:
• Improvised decision-making and resulted in cost saving of AED 500K by standardizing KPIs across outlets.
SkipWaitProduct and Growth Lead
Nov. 2014 - May. 2016Mumbai Area, IndiaResponsibilities and Duties • Designed product to unlock new revenue stream, optimize operations and provide real time actionable data insights
• Liaised with cross-functional teams, prioritized new initiative and followed agile methodology for product development.
• Built prototype, piloted with 20 restaurants, pitched to VCs, and secured $100K seed funding.
• Estimated to deliver 10-15% more orders per hour by automating order processing with multi-device sync. Achievements:
• Led business excellence initiatives to growth to 1,500-client base within 4 months of launch.
ZS AssociatesBusiness Strategy Consultant
Jul. 2013 - Sep. 2014USA and IndiaResponsibilities and Duties Project #1: Digital Transformation and Growth Strategy
• Major global retail company was losing market share over a period of 2 years.
• Extracted customer and competitor insights to re-establish market positioning within UK market
• Prepared business case, prioritized opportunities and devised project plan, schedule, and budget. Project #2: Go-to-Market and Pricing Strategy
• A boutique pharmaceutical company aspired to enter in a fragmented Diabetes market.
• Researched on competitors and barriers to entry and priced the product based on its USP.
• Identified potential targets and led business initiatives for continuous performance improvement. Stakeholder Management and Project Management
• Review and report project progress and ensure alignment with requirements and timely completion.
• Collaborated with leadership to define and implement initiatives for performance improvement.
• Mentored teams of 12 associates and established project governance to manage global operations. Achievements:
• Resulted in 20% increase in sales annually by detailed segmentation and enhanced targeting for retail client
• Improved market positioning and estimated to capture 30% market share in launch year with forecasted 7-9% YOY growth in revenue for pharmaceutical client.
• Earned ‘Letter of Appreciation’ from Sales VP of pharmaceutical client in the USA for innovation solutions in ZS Associates.
• Ideated “Operations Capability Group” for capturing industry wide best practices and share it within the organization.
L'OréalPerformance Optimization Consultant
Aug. 2012 - May. 2013London, United Kingdom• Executed business transformation initiative at distribution centers worth $10 MM.
• Analyzed business architecture for operations, logistics and finance functions of the UK region.
• Identified strategic gaps by evaluating as-is and to-be processes with KPIs performance.
• Monitored KPIs by proactive benchmarking in balanced scorecard and forecasting of partner growth.
• Enhanced functional performance by 250 man hours per week across departments.
gyroConsultancy Challenge
Feb. 2012 - May. 2012Manchester, United Kingdom• Evaluated existing recruitment and employee engagement processes across North America, EMEA and Asia.
• Conducted primary and secondary research to understand marketing talent markets in US, UK, and India. • Identified human resource challenges in advertising and formulated solutions to attract new marketing talents and expand businesses into new geographies. • Established a global recruitment strategy, which resulted in 30% reduction in staffing time, attracting better candidates.
Saatchi & SaatchiCorporate Strategist
Oct. 2011 - Jun. 2012London, United KingdomLed live-in workshops with Worldwide CEO Kevin Roberts of Saatchi & Saatchi to • Identify strategic challenges of Saatchi & Saatchi for the next years to explore digitalization.
• Devised ten priority areas Saatchi & Saatchi should focus over the next years to capture the changing dynamics.
• Analysis of the business environment in a VUCA world.
Cognizant Technology SolutionsAnalystics Consultant
Jan. 2011 - Aug. 2011USA and India•Monitored mkt fluctuation and recommended multichannel approach incrementing 20% in sales.
•Benchmarked commercial effectiveness of performance in for technology transformation projects.
•Conceptualized portfolio dashboards with predictive analytics to enhance CXO's decision making.
•Designed data warehouse to reduce redundancy by dimensional modeling, led to saving of $48M.
•Effectively managed end-to-end cost and resource management leading to 62% cost saving.
Tata Consultancy ServicesBusiness Intelligence Consultant
Jun. 2008 - Jan. 2011Mumbai, India•Transformed redundancy in trade data processing and fluctuation monitoring for Commodity Exchange. •Improved data quality by dimensional modeling and abolishing redundant data saving storage space by 50%.
•Enhanced quantitative monitoring of trade fluctuations by establishing KPI dashboard and ad-hoc analysis reports.
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