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Work Background
BotFactory, Inc.Business Advisor
Sep. 2023 - Dec. 2023
FlywireSenior Implementation Consultant
Mar. 2023Remoto
fabricSenior Technical Program Manager
Mar. 2022 - Sep. 2022Responsible for leading cross-functional teams to deliver complex using agile methodologies and Scrum, technical projects on time and within budget. Some of my key responsibilities have included: Developing and maintaining project schedules, budgets, and resource plans
Identifying and mitigating project risks and issues
Communicating project status, progress, and issues to stakeholders at all levels of the organization
Collaborating with cross-functional teams to ensure project deliverables meet business and technical requirements. (Parcerllab, TIBCO, Paypal, CiberSource, AVALARA, Borderfree, MA DOM, SFMC)
SCRUM
Servicios Postales Nacionales 4-72Head Of Strategic Planning
Nov. 2021 - Dec. 2022Leading and managing a practical planning function, supporting projects and operations to deliver the long-term business OKRs; Analyzing and spiking workaround strategies to ensure schedule compliance (ISO 9001, ISO14000, 2700 and BASC); Generating high-quality project reports and presentations as required by key stakeholders. Achievements:
• 35% reduction in carbon footprint by improving operational efficiency and transportation routes. • Prioritizing the investment of four million USD to increase the company's competitiveness through investments in technology. • Translating complex technical requirements to stakeholders such as the Board of directors, and the Colombian congress, and other public entities to ensure buy-in. Responsible of the system and the certification process of ISO 9001, ISO 14000 ISO 27000 and BASC.
Grupo Santillana MéxicoDigital Strategy Director
May. 2019 - Oct. 2021Mexico City Area, MexicoResponsible for redefining the organization's strategy in the different business lines, seeking to have greater MAUS / DAUS: DAILY / MONTHLY ACTIVE USERS *, ACTIVATION RANGE, LTV: CUSTOMER / USER LIFETIME VALUE, ARPU and Stickiness. Partnered with product owners, product managers, development software teams, business partners, legal, and finance to implement the digital strategy. Achievements: • Prioritized and managed platform backlog to Increase product activation from 30% to 70%in the 2019 - 2020 cycle • Triaged milestones to Increase product usage from 45% to 90%. • Analyzed KPIs an Increased renovation rate from 75% 2020 to 93%2021
• Optimized savings of more than 2 million EU in 2 years plan. • Implemented a BI platform with control dashboards for operations, sales, services, and contract renovation forecast. • Improved the integration in the payment process to reduce duplicated transactions (1.200/160.000).
AvallainHead of Customer Success
Dec. 2018 - May. 2019Responsible for the strategy to increase the usage of Avallain Software Products, rising 1200% sales of UNITY licenses in six months. • Implemented the JIRA service desk to track issues with customers
• Prioritized and managed backlog to improve the UX/UI that made it easier for end users to register
• Designed the supporting systems to improve customer satisfaction
PearsonLearning technology, Innovation and Implementation (service delivery), Product Owner
Apr. 2015 - Oct. 2018Mexico City Area, MexicoResponsibilities
. Responsible for the analysis of the technological architecture for LATAM (Hispanic America + Brazil) . Product Management / Marketing / Data Analytics . Product requirements . Software development . Definition of stabilization plans for the services.
. Calculate TCO.
. Outline the transformation project for the region.
. Responsible of the development of digital products for the Latin HUB and the emergent markets.
. Migrate local developments ―digital platforms― to core platforms ―Pearson Platforms―
. Responsible to increase the engagement of the digital products owned by the company to over 80% usage.
. Responsible of the development of new product delivery channels.
. Responsible of the partnerships relations.
- Digital transformation Achievements
• Increase of 600.000 USD in the sales of eBooks, with cero cost, using third parties.
• Savings of over 750.000 USD in product development costs.
• Increased the customer engagement for the digital product of the company to over 80%. The baseline was 30%.
• Savings of over 3 million pounds a year in a 5-year plan for Pearson Brazil, through an architecture document, without affecting sales.
• Service delivery to over 800k apprentices per year
PearsonLearning Technology Manager Latin Hub
Jan. 2015 - Aug. 2015Mexico City Area, Mexico• Design and implementation of the strategy for distribution and support of digital content, making a 326% growth in digital product in Colombia, Peru and Ecuador. (Compared to 2012-2013)
• Design and implementation of the strategy to increase the use of Pearson’s platforms that offer content as a service. Increased the use from 30% to 55% in two months, which assured repurchase.
• Signed strategic alliances with Microsoft, Intel, Samsung, Lanix, Educatablet, etc. for the development of projects in Peru, Colombia and Bolivia.
• Responsible for the development of new channels of distribution and sales through VARS.
• Responsible for Implementation of customer lines.
• Part of the team responsible for the migration and implementation of www.myenglishlab.com http: www.myenglishlab.com around the world. • Responsible for the implementation of the B-ON CRM in the Andean region as a fundamental system to achieve efficiencies in the sales process and provide support to the end users.
• Member of the team of discussion for the new business architecture required for the transformation of Pearson: from a company formerly recognized as a publisher to an education company.
Pearson plcLearning Technology Manager of the Andean Region
Sep. 2012 - Jan. 2015ColombiaResponsibilities
. Design and implementation of the strategy of sales, distribution and support for the digital content products. With this strategy, a growth of 326% was achieved for the digital product in Colombia, Peru and Ecuador ―2012 vs. 2013― . Design and implementation of the strategy to increase the usage of the digital platforms offering content as a service. With this strategy, a growth from 30% to a 55% was achieved in two months’ time, which was also an assurance for a repurchase.
. Sign strategic alliances with Microsoft, Intel, Samsung, Lanix, Educatablet, etc. por the development of projects in Colombia, Peru, Ecuador and Bolivia. . Development of new channels of distribution and sales using VARS.
. Implementation of customer support lines. Achievements
• A growth of 326% in sales of the digital product for Colombia, Peru and Ecuador from 2012 to 2013.
• Increase of the activated digital product, which grew from 30% to 50% in less than two months’ time.
Organización Iberoamericana de Seguridad SocialExternal Advisor
Dec. 2011 - Mar. 2012ColombiaPublication: Model for the Management Tracking of the Development of Intervention Plans at the Super intendence of Health of Colombia [Modelo de Seguimiento Gerencial al Desarrollo de los Planes de Intervención de la Superintendencia de Salud de Colombia.]
Ministerio de Agricultura y Desarrollo RuralChief Information Technology Officer / Chief Technology Officer
Mar. 2010 - Jul. 2011ColombiaResponsibilities
. Responsible for the TIC ―Technologies of Information and Communication― projects to be developed at the Ministry and its affiliated and connected entities, emphasizing in the priority projects of the Vive Digital plan (www.vivedigital.gov.co) Achievements
• Celu-Agronet ―Science and Technology Network for the Agriculture Sector―: A system which enabled 150.000 small and medium farmers to increase their income by 30% in less than six months.
• SINIGAN Strategic Direction ―National System of Identification and Information of the Bovine Stock―: A system which allowed the country to focalize resources to eradicate bovine diseases that were preventing the country from exporting meat.
• Digital literacy for more than 50.000 farmers to introduce them to the world of mobile banking.
CarisgroupEnterprise Solutions Architect
Nov. 2008 - Aug. 2010- Leading hardening teams to search security breaches in the information systems for financial and banking entities in Venezuela, during 1998 to 2005. - Ad-hoc consultant in project management and BPM for the companies in which Carisgroup was investor.
. Designer of the business plan and the feasibility study for an ISP in La Calera, Colombia, using CANOPY and PreWiMax technology.
Inter-American Development BankIngeniero Unidad Coordindora de Programa CRÉDITOS 1596 OC-CO, 1555
Nov. 2006 - Mar. 2011ColombiaResponsibilities
. Management of the Project for the Development of the Information System of the Housing Family Subsidy. [Called SFVISR] (Software development and product owner)
. Leading of the process of the interconnection of all entities involved in the Housing Family Subsidy Information System [SFVISR] . Elaboration of an administration and training plan.
. Measurement of the system’s infrastructure.
. Development of the security and access politics.
. Design of the strategies for the training plan and the change management.
. Participation in the making of the decree 1160 of 2010. . Design, development and successful implementation of the provisional system for the administration of the SFVISR and the Monitoring and Tracking System of the SFVISR.
. Implementation of the Georeferencing System for the Social Housing program. Achievements • Interconnection of more than sixty entities of the Colombian state, which would share information via GELXML to make subsidy assignment processes in less than a day’s time. Before the development of the system, the process used to take up to four months’ time.
• Implementation of the Monitoring and Tracking system for the subsidy’s application. Such system enabled the identification of, -The deviation of more than 60 million USD from housing never built, during the validity of 2005, 2006 and 2007. -More than 17.000 new houses built, which didn’t comply with the NSR98 seismic resistance law. -Recovery of more than 20 million USD that had been ill used inside of the housing program during the validity of 2005 and 2006.
• Colombia took the lead in front of the countries with the highest level of achievement in eGovernment in 2008.
GPPStrategy Advisor
Jan. 2004As an external consultant, I have had the opportunity to work with a wide range of companies across various industries. In my most recent role, I was responsible for providing strategic planning and restructuring advice to my clients, as well as implementing payment systems for e-commerce. I also managed various projects and products, developing strategies that helped to increase profitability and sales. One of my most notable accomplishments in this role was restructuring a struggling retail company. I worked closely with the management team to identify inefficiency and implemented changes to streamline operations and improve profitability. These efforts resulted in a 20% increase in sales and a 35% increase in profitability within the first year. In addition, I have extensive experience in project and product management, with a track record of successfully delivering complex projects on time and within budget. I have a solid ability to effectively manage cross-functional teams and ensure that all project goals are met. Overall, my experience as an external consultant has equipped me with the skills and expertise to drive successful business transformations and help companies reach their full potential.
FarmavivirBPM advisor
Jan. 2004 - Dec. 2006
I-MetersCEO
Mar. 2002 - Jul. 2005Cl.lResponsibilities
. Contact and discussion with regulatory entities about the possibility of a decree issuing that could set up the business of pre-paid public services in Colombia.
. Definition of business plan and investment resource attainability for the operation of the company.
. Achievement of inter- administrative macro cooperation deals with energy and gas supply companies.
. Evaluation of emergent technologies for public services measurement.
. Guarantee security and availability of technologies to ensure the agency network, the data and the IT assets.
. Setting of deals with local and foreign companies which could enable the business development.
. Develop Hardware and Software needed to the business.
. Standardize the I-Meters product technology so it could comply with the local normativity. Achivements • Agreements with two energy supply companies ― Empresas Publicas de Medellín and CODENSA― to achieve a pilot of at least 4000 subscribers.
• Agreement with GAS NATURAL ―Colombia― for a pilot of 1000 natural gas meters.
• Development of a technology able to offer pre-paid electricity, natural gas and water services with its own recharging system.
ANDES OILIT Manager
Jun. 1997 - Jul. 2005ColombiaResponsibilities
. Planification, organization, control and evaluation of all electronic and IT data operations.
. Administration of the IT personnel, staff training. Design, development, implementation and coordination of systems, politics and procedures.
. Ensure data security and access to the net and the backup systems.
. Perform in accordance with the user’s needs and with the system functionalities in order to comply with the organization politics.
. Identification of problem areas and implementation of strategic solutions in time.
. Creation of systems to do audits and evaluation of the results.
. Conservation of assets, information security and control structures.
. Management of the annual Budget and assurance of profitability. Achievements
• INTOUCH system implementation to comply with the guidelines of the client
• WINCC system implementation to comply with the guidelines of the client
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