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Work Background
Dahlsens Building Centres Pty LtdGroup Continuous Improvement Manager
Apr. 2016Group RoleA program of transformational works is underway to improve foundational customer service
• Scoped efficiency projects for a projected $3.6mill per annum saving in quoting, service discipline, inventory controls and purpose alignment • Co-envisioned the roadmap for service excellence, defining service metrics, scoped and built an E-despatch system, proof of delivery
• Incepted a proactive project management office (PMO), anchoring project excellence, risk management and strategic oversight.
• Drove a deep-dive analysis of a multi-million-dollar quoting resource steering its evolution into a centralised powerhouse.
• Hard saved $5.2M of surplus dead stock through in-depth inventory analysis and a warehouse operations optimisation project.
• Advisory Group, set up to provide feedback directly to Group CEO
Multiple project briefsBusiness Improvement/Org Change Consulting
Apr. 2012 - Mar. 2016Melbourne, Australia · On-siteBuilt a niche consultancy service, navigating ERP, supply chain software, and development intricacies for clients across the manufacturing, hospitality, and retail sectors • Created a holistic franchise model, catapulting a sushi brand to 88 fresh locations • Designed a production system with waste analysis tools, cutting waste costs by 2.1% and $1.47mill • Business process re-engineering, as required alongside Agile led customer focused interventions
• Streamlined system-process harmony, realising a 19% wage efficiency in 12 weeks - inward goods
• Investigative analysis using reasoning, observation and robust research technique
Calendar Club (Aus) Pty. Ltd.Project Manager
Jul. 2006 - Mar. 2008Melbourne, AustraliaProject ran concurrently with GM role
Project - Supply chain/merch planning transformation project – PRINCE2 framework - Introduction of lean principles and Kaizen continuous improvement - Re-engineer of supply chain capability for stock - Improvement of picking inaccuracy from 4.1% to 0.7% - Improved picking volume capability by 36% with improved flow and process
Calendar Club (Aus) Pty. Ltd.General Manager
May. 2006 - Apr. 2012Melbourne, AustraliaCalendar Club is a 200-site seasonal retail chain that is the largest “pop up” retailer in Australasia. I led a great team. - Sales growth of 41% + EBITDA growth of 58% over 5 years against the retail trend. - 5 consecutive years of record sales and record EBITDA growth - Successfully launched https://calendars.com.au/ - Distribution capacity increase of 240%. Removed waste in our supply chain, process improvements and picking re-design. - Leveraged Landlord relationships and scale capability to grow sites and reduce rent PSM by 14% across a 200 site portfolio - Increased Store Operator return rate from 13% to 74% with mutually beneficial financial structure and great partner collaboration - together - New concept Business case and trials of 2 concepts
Calendar Club (Aus) Pty. Ltd.Project Lead
May. 2006 - Mar. 2009Melbourne, AustraliaProjects ran concurrently with GM role
Project - E-Commerce platform www.calendars.com.au
Project - ERP rollout/s SAP migration to Pronto - Implemented Agile with Lean process to drive continuous development flow - Managed scoping & tendering process, business case development with a $1.1mill budget - Facilitation of requirements gathering, UAT and amendments - Delivered project $320K under budget by 29% - End to end commercial web platform with 4800 unique titles - Sprint management and iteration planning - Backlog grooming in concert with priority shifts after showcase/retrospective - Integration preparedness with 200+ bricks and mortar sites
McDonald'sProgram Manager
Jul. 1997 - Mar. 2000Melbourne, AustraliaMultiple programs of work; - McCafe program development and rollout - Internal ERP development for capturing sales & store scheduling - Multiple new concept developments/trials
McDonald'sFranchise Business Consultant
Jun. 1993 - Jul. 1997Melbourne, AustraliaLeading, supporting and influencing a group of Franchisees - Leading Franchisees in best practice and consistent representation of brand - Influencing best practice operations through great people management - Helping Franchisees grow their Business sustainably - Ensuring Brand Standards are upheld with strong operational performance
McDonald'sProject Lead
Mar. 1992 - Aug. 1997Melbourne, AustraliaRan concurrently with Operational roles - multiple projects - McCafe concept development and first site launch - Swanston St Melbourne - McCafe Operational model development - McCafe Equipment spec development - numerous new product Launches - Process development - ERP concept development and testing -
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