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Network Power<100 people
Roles
🗿100%
HR
👍16%
Sales & BizDev
🧨16%
Consulting
Geos
Work Background
Summit Human Capital Director of People Operations
Feb. 2022 - Sep. 2023Richmond, Virginia, United States● Led People Operations Department for 250+ associates across 37+ states, driving strategic initiatives to support company growth to become a Global Company within 5 years
● Implemented a comprehensive onboarding and training program, achieving a 95% productivity rate for all back-office new hires within 60 days
● Optimized systems and processes, resulting in a 25% reduction in operational redundancies and a 30% increase in process efficiency
● Proactively engaged with company leadership to highlight market trends impacting business performance and recommended strategic initiatives
● Conducted comprehensive compensation analysis and collaborated closely with company leadership to align compensation structures with market trends, resulting in a notable 100% increase in employee satisfaction
● Directed the implementation of a state-of-the-art Applicant Tracking System (ATS) from inception to integration, overseeing the RFP, data transfer, and alignment with company systems, resulting in a 40% improvement in candidate sourcing and selection processes
● Implemented 8 new benefits plans, resulting in a 20% increase in overall employee satisfaction and a 15% improvement in talent retention rates
● Utilized HR and benefits data to consult with benefit vendors and foster client relationships, ultimately achieving a 7% decrease in medical costs
Summit Human Capital Lead HR Operations Partner
Oct. 2021 - Feb. 2022Richmond, Virginia, United States● Established foundational HR and operations infrastructure, guiding the company through exponential growth to achieve #20 ranking on Inc. 5000's Fastest Growing Companies of 2021
● Led a national-scale HRIS (Namely) implementation, from RFP creation to seamless integration into company infrastructure. This robust initiative addressed growth imperatives, delivering significant time savings across all HR operations:
○ Open enrollment: 37.5%
○ Onboarding: 87.5%
○ Payroll: 87.5%
○ Overall HR processes: approximately 50%
● Developed and executed HR programs based on culture survey feedback, resulting in the company receiving the Richmond Top Workplaces award for 2022 and 2023
● Successfully navigated company benefits and open enrollment through three strategic HRIS changes while implementing 8 new benefit plans, resulting in a 30% increase in employee satisfaction and retention
● Managed end-to-end internal talent acquisition, including recruitment, onboarding, orientation, and training, resulting in the successful implementation of three new hire classes within a 1-year period
● Ensured compliance with payroll taxes and federal/state laws for 200+ associates across 37 states
Summit Human Capital Human Resources Operations Specialist
Sep. 2020 - Oct. 2021Richmond, Virginia, United States• Administer the onboarding process for all W2 and 1099 Associates through HCM portal per client standards • Process payroll on a biweekly basis through HCM system • Administer company benefits (health, dental, 401k) to all eligible W2 employees during open enrollment and onboarding
• Track all Associates’ hours through proprietary Applicant Tracking System to ensure accurate and timely timesheet entry and approval • Internal and external Associate PTO administration • Internally publicize key statistics across the organization • Aid in the completion of all required client paperwork, documentation and contracts including providing suggested edits • Weekly SharePoint entry to internally publicize and organize company documentation, SOP’s and statistics • Screen, conduct and document all initial stages of internal talent acquisition interviews and yield exceptional interview-start ratios • Utilize a variety of recruiting channels to seek and secure potential candidates for our organization • Develop and execute creative sourcing and recruitment strategies to meet hiring objectives set forth by the Executive Leadership Team • Establish relationships with statewide universities, attend campus career fairs across the state and conduct student interviews on campus while attending selected career fairs • Establish talent pipeline for future hiring initiatives • Manage and improve our consultant engagement activities through a variety of best practices to ensure consultants and clients are prioritized and valued • Social media management and innovation to promote business and to provide consistent brand awareness through multiple platforms including CRM, LinkedIn, Twitter, Facebook, and Instagram accounts • Manage and grow Community involvement and Philanthropy efforts • Executive Assistant and office management responsibilities
Institute for Organizational Mindfulness (IOM)Program Development Manager
Jun. 2020 - Oct. 2021• Build Local Communities Program from the ground up • Envision & write SOPs for the Local Communities Program
• Network with HR & operations leaders to develop relationships & build membership
• Design, build, and implement HR policies, procedures, and processes for Local Communities Program
• Coordinate, schedule, and conduct onboarding calls for new community leaders
• Create content & forms for the community guidelines to improve user experience • Consult with IOM Leaders on processes, practices, and program guidelines IOM is a non-profit association of HR and operations leaders partnering with researchers and educators to forward the practice of science-based mindfulness to the mainstream of organizations across business, healthcare, education and government. IOM achieves its mission through research, education and by providing a community platform to help both individuals and companies take steps toward creating a happier, healthier and more productive workplace.
Virginia Department of HealthHuman Resources Intern
Oct. 2019 - Dec. 2019Richmond, Virginia Area• Served part-time while pursuing master’s degree to apply concepts learned • Contributed innovative ideas for development of new mentorship program to improve onboarding process and employee engagement
• Envisioned learning & development ideas for leadership to enhance organizational effectiveness
• Recategorized job & compensation levels based on benchmarking research Selected Skills:
* Human Resources Management
* Recruiting & Onboarding
* Learning & Development Programs
* Continuous Process Improvement
CelerityTalent Acquisition Consultant
Oct. 2016 - May. 2018Richmond, Virginia Area• Consulted with HR & operating managers to identify immediate and future hiring needs
• Built team of 5 in-office staff from the ground up & hired more than 10 outside consultants for clients
• Developed & executed strategic recruiting plans to track efforts & optimize hiring processes o Coordinated, implemented, and executed recruiting initiatives to acquire top talent o Wrote job descriptions in accordance with HR and operations management needs
o Compiled & tracked data concerning consultants & salaries to maintain cost
o Managed large recruiting network through industry contacts, association memberships, meet up groups, social media, & employee relationships • Built & maintained relationships with hiring managers, consultants, and contractors Selected Skills:
* Client Relationship Building
* Recruiting & Applicant Tracking
* Hiring Process Improvement
* College Recruitment Coordination
* Data Collection & Cost Per Hire
* Application Screening & Evaluation
* Job Description Creation & Communication
* Recruiting Plan Development & Implementation
* Consultant Relations & Change Management
* Candidate Pipeline Development
* Interviews, Evaluations, & Technical Screening
* Continuous Process Improvement
* Leadership & Team Building
Apex SystemsProfessional Recruiter
Apr. 2014 - Oct. 2016Richmond, VA• Identified candidates using online tools, referrals, & proactive recruiting strategies
o Optimized internet sourcing techniques & leveraged internal candidate databases
• Created pool of qualified candidates in advance of need & researched new talent sources based on strong relationships with contractors, clients, & managers • Chosen to build brand new confidential client account from the ground up o Innovated recruiting & interview processes & wrote SOPs from scratch o Collaborated with 2 other recruiters to coordinate and tackle multiple client objectives
• Earned 2015 Top Recruiter Award for growing national account to $100K+ in 1 year
• Oversaw all onboarding activities and maintained relationships for more than 50 contractors simultaneously Selected Skills:
* Candidate Identification & Recruiting
* Client Relationship Building
* Travel Coordination & Interviews
* Internet Sourcing Optimization
* Hiring Process Improvement
* Tracking System Streamlining
* Data Collection & Job Description Development
* Recruiting Plans & Implementation
* New Resource Research & Employee Referrals
* National Account Management
Tidewater Home Mortgage Group, IncSenior Mortgage Consultant
May. 2013 - Mar. 2014Richmond, Virginia AreaBuilt networking relationships and attended real estate functions. Conducted outbound sales calls and developed customer relationships. Collaborated with bank branch staff cross-selling bank mortgage products and services. Gathered client data, evaluated credit, and guided clients through application process. Executed transactions and followed up on closing and post-closing outcomes. Selected Skills:
* Networking Relationship Building
* Outbound Sales & Customer Relations
* Client Data Gathering & Application Process
* Continuous Process Improvement
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