ABB’s Enterprise Software Product GroupSenior Vice President, Managed Services
Oct. 2010 - Jul. 2014Brisbane, AustraliaAt Ventyx (Mincom) Richard guided the transformation of the managed service business from a Australian commodity service organisation into a Global shared services business unit focused on the delivery of unique application management solutions. Margins in the business were significantly improved and the business was poised to leverage the Cloud and state of the art service management systems and methodologies to enable the next phase of growth in North America and Europe. Richard’s primary accountabilities were: • Engage with customer at C level to lead business development, • Ensure contract renewal through customer satisfaction,
• Lead service portfolio development program
• Delivery of the Global Managed Service P+L commitments Managed Services delivers Application Management Services, Information Technology Outsourcing Services and the SaaS Axis B2B solution. With operations in Australia, Malaysia, South Africa, United Kingdom, Chile & the United States servicing over 100 customers globally and employed over 250 staff.