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Work Background
Owner
Greenleaf Nonprofit ConsultingOwner
Oct. 2023Omaha, Nebraska, United States · Hybrid
Director Of Quality Improvement & Compliance
CRCCDirector Of Quality Improvement & Compliance
May. 2020Omaha, Nebraska, United States
Director Of Quality Improvement, HR, & Compliance
CRCCDirector Of Quality Improvement, HR, & Compliance
Sep. 2018 - Dec. 2019Omaha, NebraskaAs the Director of Quality Improvement and Compliance, I serve as an inspiring leader who provides strategic, operational, and thought leadership to support the CRCC mission. Principal Duties and Responsibilities: 1. Collaborate with leaders to envision, develop, and implement the organization’s quality, program evaluation, and compliance plan 2. Oversees the direct operations of the QI and Compliance department 3. Organize and direct the quality, safety, and compliance committees and key strategic QI initiatives 4. Facilitate, develop, and implement special projects as needed. 5. Oversees and performs quality measurement, data reporting, and holds staff and departments accountable for collecting data and administering outcome instruments. 6. Establish quality measurement and improvement activities, including methods to track implementation of action plans 7. Lead reporting and communication of quality improvement initiatives, quality and safety awareness, and safety culture survey administration 8. Write, revise, and organize the organizational policy and procedures. 9. Collaborate with leadership and staff to ensure standards are met for CARF accreditation, and all other regulatory bodies. 10. Participate in incident cause analyses and debriefings 11. Monitor the effectiveness of corporate compliance program. 12. Develop and deliver corporate compliance training to all staff. 13. Serve as the Learning Management System Administrator 14. Collect and Organize data for program evaluation 15. Write data reports and make recommendations based on data
Accreditation and QA administrator
CRCCAccreditation and QA administrator
Apr. 2017 - Sep. 2018Omaha, Nebraska1. Served as project manager to prepare CRCC for a successful first time CARF Accreditation. 2. Developed and implemented method for writing and organizing program specific policies, procedures, and training as they apply to CARF accreditation standards. 3. Completed data analysis and reports of metrics for the organization and agency programs, as required by CARF. 4. Created, implemented, and maintained a process for administering, tracking, collecting, and reporting satisfaction data of clients. 5. Conducted an analysis to improve upon response rates of the satisfaction survey and implemented several process changes that resulted in an improved response rate. 6. Led the Quality Assurance Improvement Team in order to identify metrics, discover areas for improvement, formulate action plans, and guide the action plan implementation process. 7. Managed the implementation process of the Learning Management System, Healthicity, in time for the CARF accreditation survey
LMHP Mental health and substance abuse therapist
Wiles CounselingLMHP Mental health and substance abuse therapist
Aug. 2005 - Dec. 2017Ralston, NE
Interim Director/Program Manager
PACEInterim Director/Program Manager
Dec. 2016 - Apr. 2017Omaha, Nebraska1. Collected data on the hours spent on individual tasks by the career advisors and reported findings to board members to validate program needs, substantiate program changes, and track employee output. 2. Developed performance proficiencies and standards for career advisors to build performance evaluations, hiring questions, and training materials. 3. Created training needs assessments and training materials to improve upon the performance of career advisors. 4. Researched vocational rehabilitation program best practices in order to improve upon our performance, outcomes, and performance tracking reports.
Career Advisor
Partnership for Autism Career Employment (PACE) at Autism Action PartnershipCareer Advisor
Nov. 2015 - Dec. 2016Greater Omaha Area
Intern of Instructional Design
Central Piedmont Community CollegeIntern of Instructional Design
Jan. 2016 - Apr. 2016Remote
Employee Relations & Training Specialist
Professional Research Consultants, Inc.Employee Relations & Training Specialist
Apr. 2007 - Nov. 2015Professional Research Consultants, Inc.My Duties Include: Develop and administer policies, programs and procedures related to Employee Relations. Investigate sexual harassment and other complaints of actions and behaviors. Lead and administer annual employee engagement study. Member of employee recognition committee. Conduct focus groups internally and externally when needed. Ensure employee handbook reflects the most current policies. Member of the background check committee. Serve as a point of contact for applicants regarding the background check process. Generate and follow ADA procedure for setting up accommodations. Prepare written materials for documentation. Assess training needs. Coordinate and track training attendance. Develop and design face-to-face training and computer-based training. Collaborate with attorney in unemployment hearings. Inform and guide employees on the rules and regulations of the company and the policies and procedures that need to be followed to ensure their compliance. Provide support to employees and managers in dealing with general employee issues. Recommends interventions to reduce the level of complaints made to the company.
Project Coordinator/Survey Designer
Professional Research Consultants, Inc.Project Coordinator/Survey Designer
Dec. 2003 - Apr. 2007Greater Omaha Area
Youth Care Worker
Uta Halee Girls VillageYouth Care Worker
Sep. 2001 - Dec. 2003Omaha, NE
Customer Service Representative
AAA Nebraska InsuranceCustomer Service Representative
Mar. 1999 - Mar. 2001
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