MyndSoftware Developer
Feb. 2022 - Dec. 2023Remote- Transformed our Service Level Objectives (SLO) from an average of 98 percent to an impressive 99.5 percent, demonstrating a commitment to excellence and reliability. - Revitalized end-of-month report processing through a research-driven initiative, strategically optimizing system performance with intricate adjustments. This initiative resulted in a substantial improvement, reducing the average processing time per message from 0.098 to 0.276 messages per second. - Led the "Check-run enhancement" initiative within the Accounting team, directly impacting daily productivity by streamlining workflows for increased efficiency. - In the repair and maintenance team, actively participated in developing a novel taxonomy for service requests and work orders, significantly enhancing operational efficiency and organization. - Actively performed the enhancement project, achieving a ~15% reduction in endpoint response times for crucial employee services, enhancing overall system efficiency.