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Work Background
VERVEHead Of New Business Development (Africa)
Dec. 2021South AfricaThe Artificial Intelligence, Human and Cultural understanding business. Verve energise insight by combining Artificial Intelligence, Human Intelligence and Cultural Intelligence. We deliver three intelligences across four practice areas – Insight Communities, Insight Consultancy, Culture & Futures and AI for Better Insight – to help clients make better business decisions.
InSites ConsultingSenior Business Director
Jul. 2021 - Dec. 2021South AfricaKey achievements:
• Q1 topline target achieved, through active business development and revenue management
• Have (to date) placed in the top 5 (of 20) teams for full fiscal projections (>50%)
• Revised local costing mechanisms for improved profitability (+5.3% net margin gains over 1 quarter)
• Onboarding of 2 new clients this quarter – of a total of 5 across team
• First in SA to sell global collaboration solution to client Key responsibilities: • Part of senior executive leadership team – leading a CSU of 20 members
• Responsible for setting the business strategy (3year horizon) • Drive execution of the strategy; including active change management to pursue long term objectives
• Accountable for revenue management and net contribution • Updating the team (and business) on progress to target and providing accurate forecasting
• Active networking and business development focus - support of growth accounts
• Coaching and people development on commercial skills / business development
• Marginal focus on project execution
InSites ConsultingSenior Research Manager (Team Lead)
Dec. 2020 - Aug. 2021South AfricaKey achievements:
• Successfully led the business’ largest local client-service team (9 direct reports)
• FY21 topline target achieved - contributing 60% to local CSU annual target, also including business’ largest structural account • Personally onboarding 3 new clients
• 100% retention of team members Key responsibilities:
• Responsible for team’s top- and bottom-line target
• Managing 9 direct reports (two senior to myself) and coach 2 members
• Capacity management • Troubleshooting client- and value-chain management solutions • Sharing personal skills and knowledge, and personal support of team members • Juggling a wide range of demands: from overseeing multiple accounts and projects, coaching, and developing consultants and supporting corporate initiatives
• Primary contact on key client accounts, while overseeing the handling of clients on secondary accounts
• Responsible for account planning on growth accounts and active new business development • Maintain efficiency of delivery and balancing client's needs with the needs of the business • Conflict resolution - with clients and internal colleagues alike
• Oversee the work of more junior consultants, coaching on the job, training, and upskilling colleagues.
• C-suite presentations
InSites ConsultingResearch Manager (Team Lead)
Sep. 2019 - Dec. 2020South AfricaKey achievements:
• First in SA team to sell and set-up innovative hybrid platform - largest platform across the global business • Manage the second largest client account on the team – also several other clients (FMCG and retail)
• Identified as client service Team Lead for the largest local client services team in South Africa - mandated responsibility for 60% of country target Key responsibilities:
• Client account and relationship management: senior point of contact and escalation for all clients, ensuring client happiness and best practice CRM standards are upheld
• Providing strong, visible, and ongoing mentorship, leadership, guidance, and support to all team members
• Ensuring highest delivery standards as project owner and senior technical consultant
• Support the wider CST team(s) on proposal writing, questionnaire design, analysis frameworks and reporting / presentations
• Responsible for full content management on multiple internal projects - input and oversight, across industry and methodology (e.g., concept tests, pack tests, trackers, hybrid, qual, etc.)
Columinate (Pty) LtdSenior Research Executive
Apr. 2018 - Sep. 2019Durban Area, South AfricaKey achievements:
• Grown key client account by 161% from the previous financial year, positioning it as our second most strategic team account.
Kantar TNSSenior Research Executive
Sep. 2017 - Apr. 2018Durban Area, South AfricaKey achievements:
• Awarded Female Employee of the Year (Durban)
Kantar TNSResearch Executive
Aug. 2016 - Aug. 2017Durban Area, South AfricaKey achievements:
• Promoted within 13-months of joining the company
Consortium SignsAccounts Executive
Jan. 2016 - Jul. 2016Durban
Virginia Preparatory SchoolGrade Coordinator
Jan. 2010 - Jan. 2015Durban Area, South Africa
Winston Park Primary SchoolTeacher Assistant
Jan. 2009 - Jan. 2009
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