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Work Background
WestRock CompanyUX Research Manager
Jul. 2022Cincinnati, Ohio, United StatesWorking directly with the product team to supply research that proves need for software solutions, and with Business Development to find market fit for our products while traveling to visit locations and lead Design Thinking sessions to solve problems and create excellent customer service.
WestRock CompanyLead UX Researcher
Jul. 2022 - Feb. 2023WFH CincinnatiWork across product teams to provide continuity of vision, best practice of execution and ongoing collaboration. In this role, the Principal UX Researcher will have a significant voice in all aspects of how we approach User Experience research. This role requires working closely with the UX team and all stakeholders including Product Managers, Development Engineers, and Engineering Management to build consistent and cohesive research experiences for stakeholders, internal users, and customers. The Principal UX Researcher will also collaborate to build out frameworks that allow us to extract meaningful insights and tie those insights to interconnected solutions and strategies.
GE AviationUX Architect
Apr. 2021 - Jul. 2022Cincinnati, Ohio, United StatesAfter a short stint with Edison Works, moved to C&S to take over UX Architect role for a large initiative with Flight Data for our commercial internal teams and our external customers. Day to day research of data, personas, and systems of record. Reconnecting with my MRO colleagues and APAC partners who I worked with on projects with operators there. Close collaboration with Cheltenham Principal Architect, data science team, and POs in India to ensure direction is accurate yet encompassing the entire Flight Data macrocosm. The end goal is to sunset legacy systems, consolidate data into fewer repositories, streamline all UX workflows, and monetize enhanced services to customers. Last two months on two other teams as primary researcher, strategist, and wireframe designer for Costing & Billing, and Engine Modeling. My role here is to work with Technical Managers to pinpoint the root cause of data quality issues, and reconfigure systems and manual processes towards a Digital Transformation and automated workflows.
JPMorgan Chase & Co.User Experience Architect
Nov. 2020 - Apr. 2021Columbus, Ohio, United StatesExcited to join this team of outstanding professionals where I'll start working on HR applications.
TrendalyzeUX Strategy Consultant
Jul. 2020 - Nov. 2020United StatesIn this position I am supporting Trendalyze with UX research, design, and strategy, marketing and sales efforts, and web design and copywriting.
GE AviationUX Research & Strategy Manager
May. 2019 - Jul. 2020Cincinnati, Ohio, United StatesDesign, manage, and facilitate Discovery Sessions (BPR-like), as well as supporting the elevation of UX practices within the company across the globe. Work directly with Solution Architects and Sales Directors to ensure proper language and scope in proposals. • Led the UX design of a BI Suite that GE has purchased. Now consulting to that group and efforts in this project have cut our lead times down by about 35% to date.
• Lead all calls and virtual meetings with customer prior to being onsite to ensure proper cross-functional team formation, access to all data, and access to interviewees. Key projects include:
• Cathay Pacific Discovery Workshop – 5 yr multi-million dollar contract won from this effort
• Corpus Christi Army Depot – continuation of large support contract that helps our GE Field Service Engineer team stay on contract with repairing helicopter engines
• GE F35 shop in Cheltenham, UK – contract win for a multi-year software package that streamlines the factory shop processes for the power systems GE produces for the aircraft
Kroger TechnologyLead UX Strategist/UX Team Manager
Apr. 2018 - Mar. 2019Cincinnati, OhioLead position managing a team of UX specialists and sitting on four core management teams. Instore research, interface design standards, daily work with PMs and POs. Strategy and design presentations to Senior VPs and managers. • Accomplishment: Instore Handheld Device | Empowers store management and employees to reduce unnecessary manual labor and increased ability to serve customers.
• Accomplishment: Data Catalog | Categorizes and gives quick access to data needed for analytics by various management teams
• Accomplishment: CIS SPM Wizard | Application that allows managers to create IT related plans that allow for data management and dissemination to teams based on security roles.
Information BuildersDirector of UX & Visual Strategy
May. 2014 - Dec. 2017Greater New York City AreaAs Director of UX & Visual Strategy, it was my job to ensure that we understood usability internally, yo teach and coach our customers in creating the best solutions from our products. To this end I lead, taught, and coached over 700 people in immersive, hands-on UX and Design Thinking classes internationally. I also go out to our user groups and specific customers - upon request - and teach the same class, all with the goal of helping everyone understand the importance of UX in design and creating the best BI & Analytics solutions. All these are workshops/R&D sprints that I have personally developed and deliver. Working with our product teams, we are beginning to sift through all interaction in our tools to find better ways to create simple workflows and enhance the overall user experience. Working with consulting teams in the field, conducted application interface design reviews that concentrated on workflow, UI best practices, and adherence to user journey maps and specified use-cases.
ArmediaSenior UX/UI Designer/Developer & Researcher
Jul. 2010 - Oct. 2013Washington D.C. Metro AreaDoing UX/UI design, data visualization, enterprise search testing and evaluation, and research on the semantic web and ontologies. Started a Data Visualization practice that allowed the Defense Intelligence Agency to cut the time it took data analysts to make recommendations for action by 65%. Created scripted, interactive mockups on web applications for the Office of Personnel Management, so that our PMs could get approvals on usability enhancements and new features in 1/4 the previous turnaround time. Team lead on an ontology/taxonomy project - spearheaded by me - to clean up all databases of redundant terminology and streamline all workflows associated.
IncapsulateSenior Front End Developer, UX Researcher
Nov. 2009 - Jun. 2010At Incapsulate, I worked on web apps for DC Public Schools in designing front end user interfaces for their knowledge, content, and customer relation management systems. Did UX research both internally at office of the director, and out in the field, with Vice Principals at selected schools. Lead researcher and designer for the Blackmon-Jones lawsuit internal information portal.
Fed Data - Northrup GrummanSr. Analyst and KM director
Jan. 2000 - Dec. 2002My main responsibility at Fed Data was to further the understanding and implementation of Knowledge Management systems, both within our doors, and also to select clients in the DC area.
CMS Information SystemsSr. Analyst and KM Director
Jan. 1998 - Dec. 2000Starting as a web designer and developer, rebuilding the company website, I quickly moved up to the role of Lead Autonomy KM Portal engineer and developer and then to Sr. Analyst with project management responsibilities at The Pentagon and with other government agencies across the US.
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