Adnan Buharalija - IT Support Technician, CDC Credit Federal Union

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Work Background

CDC Federal Credit UnionIT Support Technician

Apr. 2024Atlanta, Georgia, United States

HL ComputerInformation Technology Field Technician

Apr. 2022 - Mar. 2024Lawrenceville, Georgia, United States• Successfully completed IT network installations in various settings, including newly constructed residential neighborhoods, small and medium-sized enterprises, and data center environments, ensuring network functionality and client satisfaction. • Efficiently offered remote troubleshooting support to engineering professionals at all levels, facilitating quick issue resolution by providing console access to critical network devices, such as switches, routers, firewalls, and Linux servers. • Performed on-site resource replacement for supervisory personnel, chassis, and network components on behalf of well-established vendors, minimizing downtime and maintaining network integrity. • Provided remote assistance to a wide spectrum of vendors, including industry giants like Microsoft, Dell, HPE, Cisco, and VMware, enhancing the performance and reliability of their IT infrastructure. • Maintained a 98% customer satisfaction rate through timely project completion, efficient issue resolution, and productive collaboration with leading vendors, contributing to the overall success of IT network operations.

Pritchard IndustriesOperations Manager

Apr. 2021 - Apr. 2022• Conducted regular performance assessments, offering valuable feedback to team members, identifying areas for improvement, and implementing customized training and development strategies to enhance overall team capabilities. • Consistently provided valuable recommendations to senior management regarding promotions, transfers, and terminations, basing decisions on a comprehensive evaluation of employee performance and qualifications. • Effectively managed and communicated changes for both non-union and union personnel, cultivating positive relationships with clients and Union Representatives, and addressing issues in a professional and respectful manner. • Demonstrated expert knowledge in cleaning methods and industry standards, organizing training sessions for a team of over 10 janitorial professionals to elevate their skills and operational efficiency. • Achieved a 15% increase in team efficiency through hands-on training, improved communication, and adherence to industry-leading cleaning standards, resulting in enhanced service quality and customer satisfaction.

Self EmployedFitness Coach

Oct. 2020 - Apr. 2021

ABM IndustriesProject Manager

Dec. 2019 - Oct. 2020• Supervised and managed a janitorial team of over 60 members, ensuring smooth operations and consistently high cleanliness standards were upheld. • Emphasized exceptional client satisfaction, responding promptly to inquiries and addressing complaints with constructive feedback to maintain positive client relationships. • Proactively organized work schedules to maximize task efficiency and adherence to approved cleaning frequencies, optimizing resource utilization. • Conducted client walk-throughs to assess specific needs and ensure service satisfaction, nurturing strong and lasting client relationships. • Played a pivotal role in recruitment, disciplinary procedures, and coordinated efforts for floor care, special projects, and events.

Pritchard Industries, IncArea Manager

Jul. 2018 - Dec. 2019Atlanta, Georgia• Delegated responsibilities and supervised the progress of team members assigned to various aspects of a single project, ensuring efficient task execution and project success. • Collaborated effectively with a diverse team, fostering a cohesive work environment that allowed for the achievement of goals and the resolution of product and service-related challenges. • Directed and oversaw a dynamic janitorial team of over 60 members, maintaining seamless operations and upholding exceptional cleanliness standards to enhance the overall environment. • Proactively managed staff performance and quality assurance, optimizing both individual and team performance by providing training, addressing concerns, and offering constructive feedback. • Implemented cost-saving strategies, including resource allocation optimization and negotiation of favorable supplier contracts, resulting in substantial reductions in operational expenses.

ABM IndustriesProject Manager

Sep. 2015 - Jun. 2018• Supervised and managed a janitorial team of over 60 members, ensuring smooth operations and consistently high cleanliness standards were upheld. • Emphasized exceptional client satisfaction, responding promptly to inquiries and addressing complaints with constructive feedback to maintain positive client relationships. • Proactively organized work schedules to maximize task efficiency and adherence to approved cleaning frequencies, optimizing resource utilization. • Conducted client walk-throughs to assess specific needs and ensure service satisfaction, nurturing strong and lasting client relationships. • Played a pivotal role in recruitment, disciplinary procedures, and coordinated efforts for floor care, special projects, and events.

Hotel Central GerlosSecurity Manager

Nov. 2011 - Apr. 2015Gerlos, Tyrol, Austria• Managed and fortified loss prevention, safety, and emergency programs to protect organizational security and well-being, minimizing risks and ensuring the safety of personnel and assets. • Conducted meticulous examinations, inspections, and audits to guarantee compliance and consistently pursued excellence in security protocols and measures. • Oversaw surveillance, criminal processing, and detention efforts to effectively address theft and criminal cases, establishing a secure and law-abiding environment. • Sustained and continuously enhanced safety and security procedures to proactively mitigate potential risks, staying at the forefront of safety best practices. • Fostered strong collaborative relationships with suppliers, local businesses, and customers, providing mentorship to junior team members, implementing training programs, and security measures to reduce theft and conflicts, contributing to a safer and more harmonious environment.

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