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Network Power<100 people
Roles
👍100%
Sales & BizDev
🏦100%
Finance
Geos
🇦🇺100%
Australia
Work Background
Hamra JewelersService Coordinator
Feb. 2024Scottsdale, Arizona, United StatesAs a Service Coordinator at Hamra Jewelers, I facilitate the repair and maintenance of high-end jewelry and timepieces, ensuring exceptional customer service. Our store is an authorized dealer of Rolex and Patek Philippe, requiring me to liaise directly with these prestigious brands on behalf of both the store and our valued customers. Key Responsibilities: ✔Customer Service: Provide personalized assistance to customers, managing the entire repair process for their jewelry and timepieces. ✔Brand Coordination: Maintain direct communication with Rolex and Patek Philippe to coordinate repairs and services. ✔Jewelry Creation: Assist in designing and creating bespoke jewelry pieces, managing and organizing gemstones worth over $100k in Excel spreadsheets. ✔Diamond Sorting: Sort and categorize diamonds, creating detailed instructions for our skilled goldsmiths. ✔Expert Knowledge: Apply specialized knowledge of gemstones and horology to ensure the highest standards of craftsmanship and customer satisfaction. In this role, I leverage my expertise in gemstones and horology to support the creation of luxurious jewelry pieces and ensure seamless repair services, contributing to the high standards of Hamra Jewelers.
Katie Pauline SolutionsOwner
Nov. 2022Phoenix, Arizona, United StatesA great way to learn new things is to do new things! I've been fortunate to find interesting people to help out in their businesses, personal goals, or even just their day-to-day lives. ✓ Project Management: Skilled in navigating the complexities of project management, I excel in coordinating diverse initiatives with a focus on technology and innovation. My recent endeavor in leading the development of a website for a new AI app showcases my ability to liaise effectively with cross-functional teams, ensuring seamless integration of ideas and technologies. This project underscores my commitment to driving projects from concept to completion, blending analytical thinking with creative problem-solving. ✓ Administrative Support: I support executives and businesses by maintaining schedules, conducting research, and nurturing stakeholder relationships. ✓ Organization & Efficiency: In approaching various tasks with the intent to promote and maintain organization, I streamline operations and enhance productivity. ✓ Global Perspective: Specializing in global travel coordination, I bring unique insights gained from 6 years of living abroad and extensive personal travel. My expertise lies in meticulously planning and managing logistical travel arrangements across various countries, ensuring a seamless, culturally sensitive experience for clients.
Hardy Brothers JewellersHead Designer & Assistant Boutique Manager
Dec. 2020 - Dec. 2021Melbourne, Victoria, AustraliaThis role entailed wearing several hats and balancing multiple priorities (design, customer service, CRM, inventory control, visual merchandising, etc.). Though I was busy, I successfully grew our client base as well. ✓ Reversing Low Performance: When hired, I inherited 70+ outstanding orders, many from frustrated customers. Within 2 months, I had delivered 60% already, created plans for the other 40%, and rebuilt major client relationships. ✓ Achieving Goals: My approach helped increase our long-term/returning clientele and exceed all sales targets set for this flagship store. ✓ Major Sales: I regularly worked with contracts and commissions worth $100K+, and I delivered on all of them, driving customer satisfaction, trust in brand, and returns for future sales.
GucciWholesale Account Manager & Visual Merchandiser
May. 2019 - Nov. 2020Melbourne, Victoria, AustraliaIn this role, I oversaw wholesale accounts and 12+ sites across VIC, maintaining strict adherence to brand standards from Milan. I also focused on growing new client relationships, opening new sites, and educating new brand partners. ✓ Branding Expertise: I maintained visual merchandising standards from company HQ across local stores, ensuring all sites and displays met strict brand standards. ✓ Time Management and Prioritization: I conducted an average of 10 store visits per week, where I would assist with shop openings, event organization, photography, and brand education. ✓ High Performance: I created multiple presentations and formal reports for HQ in Milan, and my work drew recognition from Asia/Oceania Gucci leadership as well.
Melbourne Cityside PhotoboothsBusiness Owner
Feb. 2017 - Feb. 2020Melbourne, Victoria, AustraliaI founded and ran my own small business in the event space, offering photobooths and custom photography options at various venues and events across Melbourne. I managed everything, from my own website and social media presence to contracts and service delivery. ✓ Customer Service Excellence: I handled all my own tech troubleshooting, but this paid off – during my 3 years in business, I maintained 100% customer satisfaction and 5-star ratings. ✓ Bootstrapper: To make this business a reality, I bought and learned a brand-new image editing software from scratch – knowledge that I used to earn a photography certificate and create full product listing. ✓ Multi-skilled: I created my own website, set up and monitored online payment options, and maintained active, engaging social media accounts that grew a sizable client base among my target audience.
Apple Valley DiamondsGeneral Manager Operations
Oct. 2014 - Sep. 2016Apple Valley, MinnesotaI oversaw day-to-day administrative and operational activities and served as the point person for major sales. I also learned about gold, gemstones, precious metals, and more. ✓ Cross-Functional Collaboration: I worked closely with business owners and subject matter experts to further develop and strengthen my professional skills. ✓ Sales Expertise: I closed sales of $20k regularly as well as monitored resources and operations to close major sales. ✓ Operational Efficiency: I spearheaded several major process improvements that improved wholesale opportunities.
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