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Work Background
carozabalza.comFounder
Feb. 2022EspañaCoaching services for individuals who are looking forward to a more rewarding, peaceful and authentic life. We are a light in the World on a mission to give away our gift. Let's learn how to tackle our emotions and beliefs in order to create the life that we are meant to live!
Fira Barcelona - ServiFira Exhibitor Sales & ServicesAccount Executive - Mobile World Congress 2020
Jan. 2020 - Mar. 2020Barcelona Area, Spain
McCorkell & AssociatesCustomer Success Lead for Subaru Australia
May. 2018 - Nov. 2018Sydney, AustraliaCS Lead for Inbound and Outbound teams. Escalations and case tickets monitoring in SFDC.
Merck GroupCommunication & Training Specialist
Sep. 2016 - Dec. 2017Amsterdam Area, Netherlands• Participation in the conception, planning and implementation of the Communication Strategy
• Lead communication projects for target audiences
• Adaptation of existing communication material and channels • Implementation of communication guidelines and training sessions
• Participation in the design, schedule and delivery of training offerings for Customer Excellence teams (including, but not limited to system training & soft skills training)
• Coordination and participation in New Hire Orientation
• Standardization of training templates, forms, processes
• Promotion of a continuous learning and self-development culture throughout the Customer Excellence organization
• Change Management Nov 2016 - Feb 2017: "Train the Trainer" (in-company, Pieterman & Partners)
Merck GroupCustomer Success Specialist - Spain & Portugal
Oct. 2014 - Sep. 2016Amsterdam, Países Bajos• Key Accounts management
• Collaboration with EU Customer Excellence Newsletter • Admin role: in charge of email and backlog management for Spanish Team
• B2B Order entry and management in SAP / Oracle
• Inventory check, lead time information, shipment status follow-up and complaints management • Returns and replacement management in coordination with Customer Care Team
• Monitoring of production timelines and deliveries • Interaction with Sales representatives
IAFIS GroupSales & MKTG Lead - Argentina & Brazil
Nov. 2009 - Jul. 2013Buenos Aires, Argentina• Contact with the client: Purchase Orders and Maintenance Contracts follow-up; revision and delivery of Technical and Financial Proposals; Post sales
• Bid Preparation: tender analysis, key documentation compilation, interaction with Legal and Pricing areas, bid presentation • Sales reports and presentations preparation and submission. CRM update • Copywriting: development and edition of online content - in English and Spanish- for company’s website to support new business acquisition
• Brochure, Product Description and Newsletter drafting, submission and translation. • Event Management: Design, development and coordination of Biometrics Annual Congress (Argentina 2010/2011 and US 2012)
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