Requests
2
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Maven MuleHead of Services & Growth
Apr. 2025Split-Dalmatia, Croatia- Launching new leadership role: as of today, I have embarked on an exciting journey to drive strategic initiatives in service operations, customer success, and market growth. - Scaling services operations: leading efforts to refine and expand our services operations, ensuring efficient processes that deliver exceptional value to our customers. - driving growth & innovation: spearheading initiatives to broaden our market presence, enhance revenue streams, and foster innovation across service offerings. - customer-centric strategies: focused on championing customer success by optimizing service delivery, strengthening customer relationships, and ensuring satisfaction that builds loyalty. - cross-functional collaboration: partnering closely with diverse teams across product, sales, marketing, and customer success to align strategies and create unified, impactful solutions. - enhancing professional services: positioned our professional services as indispensable value-adds, tailoring offerings to meet customer needs and drive measurable outcomes. - promoting SaaS adoption: facilitating the adoption of SaaS solutions by customers, ensuring seamless integration and maximizing their business success.
Deloitte ConsultingSenior Manager
Jun. 2023 - Apr. 2025Frankfurt Rhine-Main Metropolitan AreaI am a Senior Manager at Deloitte, in the Digital Customer practice. I have 14 years of experience in leading and delivering Customer Relationship Management projects across the globe. My areas of expertise include: CRM Roadmaps for Enterprises, Project and Program management of large international CRM and ERP projects, CRM functional and technical analysis and design. I have deep knowledge in the fields of Sales, Service and Marketing. I led and delivered CRM implementation projects of global scale including SAP CRM, MS Dynamics CRM and Salesforce.com.
Deloitte ConsultingManager - Digital Customer
Jun. 2021 - Jun. 2023Francoforte sul Meno, Assia, GermaniaI am a Manager in the Digital Customer, MS Dynamics & SAP practice of Deloitte Consulting in Germany. I have more than 12 years experience in leading and delivering Customer Relationship Management projects across the globe.
My areas of expertise include:
- CRM Roadmaps for Enterprises
- Project and Program management of large international CRM and ERP projects
- CRM functional and technical analysis and design
I have deep knowledge in the fields of Sales, Service and Marketing.
I had lead and delivered CRM implementation projects of global scale including SAP CRM, MS Dynamics CRM and Salesforce.com.
Knauf Information Services GmbHCRM Project Manager (Salesforce.com)
Oct. 2019 - Jun. 2021Kitzingen, Bavaria, GermanyLeading project teams: internal & external professionals for Releases and Rollouts of the global CRM platform. - In charge of project planning and controlling for multi million budget
- Responsible for the moderation of various program stakeholders (Delivery team; Process team; Product Owner; Sponsors). - Supporting senior management in the decision making processes, concerning planning, design, scope, etc. - Design of execution and governance model incl. implementation and delivery approach of CRM Releases and Rollouts
- Staffing of internal as well as external resources into the different streams
- Consulting to use best in practice CRM processes
- Scope and Release orchestration
- Resource enablement (onboarding&training) of internal and external resources
Knauf Information Services GmbHCRM Project Manager (Salesforce.com)
Oct. 2019 - Jun. 2021Kitzingen, Bavaria, GermanyLeading project teams: internal & external professionals for Releases and Rollouts of the global CRM platform. - In charge of project planning and controlling for multi million budget
- Responsible for the moderation of various program stakeholders (Delivery team; Process team; Product Owner; Sponsors). - Supporting senior management in the decision making processes, concerning planning, design, scope, etc. - Design of execution and governance model incl. implementation and delivery approach of CRM Releases and Rollouts
- Staffing of internal as well as external resources into the different streams
- Consulting to use best in practice CRM processes
- Scope and Release orchestration
- Resource enablement (onboarding&training) of internal and external resources
Fresenius Medical Care North AmericaBusiness process designer Order to Cash / CRM
Apr. 2015 - Sep. 201961352 Bad Homburg, GermanyBusiness Domain Lead and Project Manager in the Fresenius Insite Project for CRM Domain: • SAP template project opened by Fresenius organization in EMEA LA AP regions in the 2012 year covering SAP implementation over 54 countries.
• Co-responsible of Sales and Distribution process (together with SAP CRM scope) for:
o Deal Management End to End process
o Order to Cash End to End process
o Quotation management tool in SAP CRM system
o System and Strategy development in the area of Customer Relationship Management
Fresenius Medical Care North AmericaBusiness process designer Order to Cash / CRM
Apr. 2015 - Sep. 201961352 Bad Homburg, GermanyBusiness Domain Lead and Project Manager in the Fresenius Insite Project for CRM Domain: • SAP template project opened by Fresenius organization in EMEA LA AP regions in the 2012 year covering SAP implementation over 54 countries.
• Co-responsible of Sales and Distribution process (together with SAP CRM scope) for:
o Deal Management End to End process
o Order to Cash End to End process
o Quotation management tool in SAP CRM system
o System and Strategy development in the area of Customer Relationship Management
Fresenius Medical CareManager Customer Relationship Management Processes
Aug. 2013 - Mar. 201561352• Project Lead for Nordics Country (Sweden, Finland, Denmark) for CRM System implementation.
• Project Lead and Business Prosess Architect for CRM implementation in Brazil
• Project Lead and Business Process Architect for CRM implementation in Russia Incorporated as Business Domain Lead and Project Manager in the Fresenius Insite Project for CRM Domain: • SAP template project opened by Fresenius organization in EMELA region in 2012 year covering SAP implementation over 41 countries.
• Co-responsible of Sales and Distribution process (together with SAP CRM scope) for:
o Deal Mangagement End to End process
o Order to Cash End to End process
o Quotation management tool in SAP CRM system
Fresenius Medical CareProject Manager & Business Analyst
Jan. 2011 - Jan. 2013Crema• Implementation of several application related to the SAP ERP - Modules: FI/PA/PCA
• Project Manager for the implementation of Microsoft Dynamics CRM 2011
o SAP integration:
After sales entity (Contracts, Orders, Invoices)
Customer master data
Material master data
Product Hierarchy Technical Service
o Implementation of Vertical systems in MS Dynamics enviroment:
Tender database / Quotation management tool
Supplier database and Audit tool for Quality Management
Customer Funnel, opportunity management
Customer Activity Plan
Budget
Congress Management tool
o Facilitator and Project Manager for system validation with close collaboration of Quality Dept.
o Facilitator and Project Manager for Nephrocare Italia Spa (development for our own Clinic processes)
Fresenius Medical CareAccounter - Jr. Controller
Nov. 2007 - Jan. 2011MannoTasks performed:
Accounting and Controlling area:
• General Accounting (until closure of Balance Sheet and P&L)
• Monthly, Quarter and Year closures
• Depreciation management (Software, Hardware, Machine..)
• Employees management (14 employees), wages, social security, vacation, ...)
• VAT Declaration (France, Spain, Italy, Hungary, Czech rep., UK, Switzerland)
• Contracts management: Marketing, Medical Research, other consulting.
• Account reconciliation with affiliates and third parties
• Cash forecast, Budget and cash Flow management
• Monthly costs analysis
• Payments management
• Managment of bank accounts
• Cash Pooling Management IT Strategic Development, Project Manager Assistant:
• Implementation of several application related to the SAP ERP - Modules: FI/PA/PCA
o Different project in Turkey, Czech Rep., Spain and Italy
• Guidelines production for FI/PA/PCA modules for affiliates
o Internal project of SAP Knowledge Base • Licensing Management
• EDP Management, CED maintenance, computers maintenance
DufercoAccounter
Jul. 2005 - Sep. 2007LuganoTasks performed:
• General Accounting
• Deadlines managment and suppliers payment
• Accounting closures (month, quarter and year)
Intch is a Professional Networking App for the Future of WorkSee more people like Pavo on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1131093 people
16
General Counsel / Head of Legal and Ops @ Arweave
16
Projektleiter Transformation
15
Sr. Sales Specialist / IT Sales Consultant
279421 people
16
General Counsel / Head of Legal and Ops @ Arweave
26
Senior Project Manager @ adesso SE
15
Bau, Event und Gastro coordinator