Nancy Chin Lam - Project Manager Professional,

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

CITCONDirector, PMO & Product Operations

May. 2022 - Nov. 2022

Blackhawk NetworkDirector of Program Management for Gift Cards & Loyalty (2 Promotions)

Mar. 2018 - May. 2022• Promoted to generate $1.57B annual sales (8.5X in 5yr) across 13+ partnerships (of 43) & 3 gift card programs. ($1.25B ‘19 | $774M ‘18 | $530M ‘17 | $184M ‘16) • Launched high-profile client enterprise integration projects: $2B revenue COVID relief program for essential workers within 4 months, $2M client’s Thank You Rewards programs within seven months • Drove +$9.6M Annual Sales w/ Visa Private Label Multi-Store Card themed by customer segment • Implemented company-wide standard Scrum team definition and redefined scrum teams as part of enterprise Agile Transformation. * Oversee strategic plans with senior business and technology leaders. * Chair monthly check-ins with the engineering and product team for Agile review, metrics and observation. • Achieved high 80% to 90% response scores on quarterly employee surveys consecutively for two years. Coached team of eight, promoting three distributed program managers.

Blackhawk NetworkPrincipal Project Manager

Jun. 2016 - Mar. 2018Pleasanton, CA• Promoted to drive +$3.6M in initial sales with first-ever financial institution loyalty program across 20+ C-level/VPs & 7 dept (Finance, ops, legal, marketing, customer service, etc.) • Negotiated client’s communication plan and created monthly SLA reports avoiding monthly $2.5k penalty • Generated $49K in revenue in one year for incoming custom enhancement requests for client’s Ultimate Rewards program • Generated $21M sales for onboarding client’s initial minimum viable product (MVP) which includes nine (9) additional custom reports. • Launched new bulk ordering partner platform within three months through Buy vs Build and migrated 12 partners in 1 year • Executed completion of a two-year project involving a two-phased approach with more than 15 stakeholders across five teams: Sales, Marketing, Technology, Reporting, and Analytics, resulting in successful client/custom partner onboarding. *Implemented phase 1 (bulk physical) interim manual order process. Facilitated knowledge sharing and mentored staff to complete e-gift and physical deployment.

Blackhawk NetworkSr. Project Manager

Oct. 2011 - Jun. 2016Pleasanton, CA• Project Manager for client on-boarding for major Digital Distribution Partners. Oversaw technical support, connectivity, reporting, and partner support. • Lead teams of business analysts, Business Intelligence (BI) specialists, and engineers for new processes and tools to meet Digital Distribution Partners' 99.99% uptime API availability. • Managed dashboards on project budgets and issues and report them to Senior Management including Senior Directors and CIO. • Implemented the Fraud Risk Services to a new vendor. • Drove technology department's first implementation of an end-to-end integration testing plan initiative to include integration testing among cross-platform QA testing and reviews.

Wells Fargo FinancialConsultant/Technical Project Manager

Mar. 2011 - Sep. 2011• Manage the Weblogic audit program for ten (10) applications review between the developers, architecture and production support group (PSG) teams. • Generate and manage various project plans for the three (3) of the five (5) platform group leads • Generate various reports of the pending tasks from ClearQuest to the platform group leads • Schedule and review install manifest of the infrastructure and application build/script with the configuration management (CM) team who manages the QA and performance testing environment (PTE) as well as with the Production Support Group (PSG). • Provided an overview calendar for one of the team to show the various simultaneous releases and the milestones.

JRI AmericaConsultant/Project Manager

May. 2010 - Dec. 2010• Liaised with stakeholders at multiple levels including those external to the organization to track features, enhancements, defects, and issues as part of the Software Development Lifecycle (SDLC) • Lead weekly PMO meetings with business (Marketing and Operations) and senior IT management from Americas and Europe

JRI AmericaE-Commerce Project Manager/ VP

Jan. 2003 - Dec. 2009• Managed a team of developers and QA team (locally and off-shore) while concurrently managing the planning, design, testing, development and product enhancement for E-Moneyger, an online customer cash management system for Americas and Europe • Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line and project deliverables • Provided training on project methodologies and use of application to various departments (Brazil’s Marketing, IT, Audit, Legal and Security personnel) prior to promoting E-Moneyger to their branch and their customers • Annually reviewed with business and payment project manager to ensure that E-Moneyger is SWIFT compliant to MT103, MT940 and MT950 formats • Created project estimates and provided quotes for business users • Administered the vendor selection for white label remote deposit solution utilizing the requirements from Marketing, Security, Operations and Audit • Led weekly meetings with business (Marketing and Operations) and senior IT management from Americas and Europe for addressing any critical issues and requirements/enhancements • Promoted email service for debit and/or credit advices to minimize Operations tasks • Coordinated with business and IT teams on the various technology upgrades (Linux, Websphere, Oracle database and Java) to minimize regression testing and down time for E-Moneyger • Collaborated with Security, Audit, and Marketing to enable two-factor authentication for Canadian customers. • Lowered costs 10% for quarterly security Internet penetration test. • Promoted and implemented US CMS Services and conversion tool. • Enabled QA team and developers to input, review, and clarify use cases and UI documents using SharePoint tool by establishing a centralized system for use cases and user interface (UI documents).

Sumitomo Mitsui Banking CorporationVP/Global Lotus Notes Manager & Project Manager for cash management system

Jan. 2001 - Dec. 2004• Planned and standardized Domino/Lotus Notes environment for administration/development in the Americas and Europe and manage the developers and administrators for Americas and Europe • Managed the successful implementation and launched E-Moneyger, Bank’s initial online cash management system for North American customers. • Launched SER Synergy check imaging system to allow customers view checks online. • Managed the budgets for staff, maintenance and products for all aspects of the E-Moneyger project as well as Domino/Lotus Notes.

Sumitomo Mitsui Banking CorporationLotus Notes Manager/AVP

Jan. 1998 - Dec. 2001• Managed all Domino/Lotus Notes related projects for Americas. • Managed hub server in the New York office to ensure uninterrupted mail flow throughout the Americas, European and Asian branches. • Launched the Bank’s initial workflow website for North America and Europe. • Recommended and implemented the segregation of mail and workflow databases to maintain productivity in the event of unexpected downtime. • Initiated and implemented database/tool testing procedures

Sumitomo Mitsui Banking CorporationLOTUS NOTES ADMINISTRATOR

Jan. 1997 - Dec. 1998• Maintained 26 Lotus Notes servers in support of managed multi-site teams; supervised account maintenance for Americas’ clients and servers; monitored the hub and spoke servers. • Provided second-level support for end-users. • Implemented Group Tools Watchdog as email/database and file attachment virus checker.

Citibank, Global Capital MarketsLOTUS NOTES ADMINISTRATOR

Jan. 1995 - Dec. 1997• Managed the day-to-day account maintenance for more than 1,100 users for New York Office. • Monitored all servers to ensure optimum performance • Migrated 400 users from various Email systems to Lotus Notes mail; conducted individual client training.

Intch is a Professional Networking App for the Future of Work

100k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀