Nancy Chin Lam - Project Manager Professional,

Project Manager Professional

ITUnited StatesProject Manager

Nancy Chin Lam is a certified Project Manager Professional with extensive experience in managing complex projects across various industries. She has a proven track record of delivering projects on time and within budget, while ensuring high quality and customer satisfaction. Her expertise includes project planning, risk management, team leadership, and stakeholder communication. Nancy also possesses strong problem-solving skills and the ability to adapt to changing project requirements. Her dedication to continuous learning and professional development makes her a valuable asset in any project management role.

JRI AmericaE-Commerce Project Manager/ VP

Jan. 2003 - Dec. 2009• Managed a team of developers and QA team (locally and off-shore) while concurrently managing the planning, design, testing, development and product enhancement for E-Moneyger, an online customer cash management system for Americas and Europe • Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line and project deliverables • Provided training on project methodologies and use of application to various departments (Brazil’s Marketing, IT, Audit, Legal and Security personnel) prior to promoting E-Moneyger to their branch and their customers • Annually reviewed with business and payment project manager to ensure that E-Moneyger is SWIFT compliant to MT103, MT940 and MT950 formats • Created project estimates and provided quotes for business users • Administered the vendor selection for white label remote deposit solution utilizing the requirements from Marketing, Security, Operations and Audit • Led weekly meetings with business (Marketing and Operations) and senior IT management from Americas and Europe for addressing any critical issues and requirements/enhancements • Promoted email service for debit and/or credit advices to minimize Operations tasks • Coordinated with business and IT teams on the various technology upgrades (Linux, Websphere, Oracle database and Java) to minimize regression testing and down time for E-Moneyger • Collaborated with Security, Audit, and Marketing to enable two-factor authentication for Canadian customers. • Lowered costs 10% for quarterly security Internet penetration test. • Promoted and implemented US CMS Services and conversion tool. • Enabled QA team and developers to input, review, and clarify use cases and UI documents using SharePoint tool by establishing a centralized system for use cases and user interface (UI documents).

Feedback from Nancy’s ex-colleagues