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Work Background
GoodwillFinds.comDirector of Information Technology
Jul. 2022As the Director of Information Technology at GOODWILLFINDS E-COMMERCE, INC., I oversee end-to-end technology operations for a high-volume, second-hand e-commerce marketplace under license from Goodwill Industries International, Inc. My leadership role encompasses developing tailored business processes and deploying advanced technologies to enhance our website, order management, fulfillment, and overall business performance. - Business Process Development: Successfully led the development and operations of business processes and technologies that support the e-commerce marketplace's website, order management, and order fulfillment. - Core Infrastructure Implementation: Strategically implemented vital infrastructure services, including email, domains, workstations, and cybersecurity, for 23 fully remote employees, optimizing their productivity and security. - Salesforce Expertise: Spearheaded the deployment of 15 distinct Salesforce organizations, enhancing the performance of the Warehouse Management System and overall operational support for listings and order fulfillment. - Service Management and Software Program: Established a robust Service Management and Software program utilizing Jira/Atlassian tools to effectively manage bugs, software enhancements, and change management processes. - Customized Salesforce Solutions: Developed and implemented customized Salesforce WMS, Order Management, and Service Cloud solutions, empowering teams to streamline customer order processing and enhance customer service efficiency. - Technology Support & Scrum Master: Provide hands-on daily support and perform scrum master duties for technology teams, ensuring seamless operations, identifying key blockers, and driving timely issue resolution.
CVS HealthManager, CGS&O Infrastructure
Feb. 2021 - Jul. 2022As the Manager of CGS&O Reporting Infrastructure at CVS Health, I played a crucial role in overseeing the infrastructure and ETL processing from multiple data sources. I focused on maintaining the integrity and security of SQL servers, managing ETL processes, and evaluating the cloud migration of infrastructure. In addition to these responsibilities, I led process improvement initiatives to enhance the overall efficiency and compliance of the reporting systems and environment. - Infrastructure Management: Oversaw SQL Servers, SQL Reporting Services, and SQL Integration Server infrastructure, focusing on monthly maintenance, patching vulnerabilities, and planning and implementing upgrades to ensure optimal performance and stability for reporting teams and ETL processes. - ETL and Upstream Systems Support: Orchestrated the daily production support of ETL and upstream systems, closely monitoring and ensuring that all business line performance goals were met. Actively engaged in the timely troubleshooting and resolution of issues to maintain seamless operations. - ETL Process Enhancements: Led the development and enhancement of ETL processes, working closely with cross-functional teams to identify, design, and implement improvements that contributed to streamlined data processing and reporting capabilities. - Cloud Migration Assessment: Spearheaded the assessment of moving all infrastructure from on-premises to the Azure cloud. Actively participated in the creation of systems documentation and integrations while evaluating the impact and feasibility of this transition. - Compliance and Security: Conducted comprehensive PAR and security assessments at regular intervals to ensure that the handling and storage of sensitive data complied with PHI, PII, and HIPAA standards, thereby mitigating risks and reinforcing data security and privacy measures.
7 Figure AutomationConsulting Information Technology Manager
Jan. 2021 - Aug. 2022At 7 FIGURE AUTOMATION, I served as a Consulting Information Technology Manager, responsible for overseeing the process automation of a custom sales engagement platform to support the prospecting efforts of Business Development Managers in securing qualified leads for clients. My role required extensive development and maintenance of AI and machine learning methods to drive automation, as well as providing comprehensive IT systems support for a variety of tools and platforms central to the company’s operations. - Process Automation: Led and directed the process automation initiative for a custom sales engagement platform, enhancing the efficiency and effectiveness of the Business Development managers’ lead generation activities. - AI and Machine Learning Development: Developed, managed, and maintained AI and machine learning methodologies to drive the automation of lead generation, leveraging advanced technologies to achieve optimal results. - IT Systems Support and Development: Provided comprehensive oversight of various IT systems, including Salesforce, SalesLoft, Zapier, and custom solutions, ensuring seamless functionality and continued development to meet evolving business needs.
Early Learning Coalition of Hillsborough CountyManager, IT and Process Improvement
Feb. 2019 - Jan. 2021Tampa/St. Petersburg, Florida AreaThe Early Learning Coalition of Hillsborough County (ELCHC) is a 501c3 organization that specializes in the funding and delivery of quality early childhood care and education and after-school programs and services to the children and families of Hillsborough County. Key Responsibilites of this role include the daily staff management of IT, facility and customer operations across two office locations and throughout our provider network in the county. Perform strategic consulting across the different operational areas to drive out process improvements to enhance efficiencies and improve overall operations and service. Key Accomplishments to date: - Developed, deployed and manage both the IT and Cybersecurity strategy using technologies from Microsoft, Cisco and Tableau - Performed technical design, build-out and move to a new state of the art 22,000sq/ft headquarters office facility and a 6,000sq/ft satellite office - Built processes and training to improve efficiencies to complete an ongoing reconcilation process for our childcare providers as part of a challenging state system migration in 2018 - Develop and deploy a customer experience program to increase the availability for families to apply for services and providers to receive support - Developed and deployed a call center & lobby management system - Developed an ongoing metrics program to track KPI's to drive continuous improvement - Developed an inventory and asset management program to manage state owned assets under the control of the Coalition - Perform departmental budgeting and project management for key initiatives
PPL CorporationDirector, Domestic IT Infrastructure
Oct. 2008 - Jul. 2017Allentown, Pennsylvania, United StatesOverall responsibility for the operations of enterprise server, workstation, and end user connectivity technologies as well as physical data center for both Pennsylvania and Kentucky business lines. These technologies support business line applications and end user computing needs and is physically made up of Cisco UCS, Cisco MDS SAN and EMC storage and supported by software technologies like VMWare, most Microsoft, Linux and Citrix technologies. Responsibilities include, but are not limited to: - Provide technical leadership in IT and business projects - Be the liaison with our business solutions teams to deliver reliable systems - Manage the planning and deployment of new technologies and/or custom systems that support the business requirements - Manage incidents and problems and change control - Manage general request fulfillment for new standard infrastructure or changes to existing standard infrastructure - Build and manage both the CAPEX and OPEX budgets and build technology roadmaps - Identify and manage Continual Service Improvement initiatives to identify and correct broken and/or missing processes - Manage SOX, NERC, FERC and other compliance requirements - Develop the tactical plan to meet the strategic goals of our department
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore