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Work Background
Product Lead
InfluxProduct Lead
Apr. 2023RemoteAs Product Lead at Influx, I am accountable for overseeing the integrity roadmap for the "Agents on Demand" product, which outlines and refines Influx' commitments to enhance the success of our clients, employees, and overall business operations. This includes developing and implementing strategies to improve the quality and reliability of the product, as well as ensuring that our commitments are met through ongoing iteration and evaluation. Ultimately, I play a critical role in driving the success of our company by ensuring that our product meets the needs of all stakeholders.
Senior Product Manager
enableHRSenior Product Manager
Apr. 2019 - Jan. 2023Melbourne, Australia · RemoteIn my previous role as Senior Product Manager of enableHR, I held a crucial position overseeing the development and lifecycle of the HRIS. My duties involved conducting extensive market research, defining product features and goals, collaborating with cross-functional and distributed teams, creating product roadmaps, formulating iteration plans, managing delivery, and executing go-to-market strategies. As a lead product strategist, I held ultimate responsibility for making decisions that impacted the development and success of the product. I worked closely with engineering, client success, and sales teams, and collaborated with internal and external stakeholders to ensure that the product aligned with customer needs and business objectives. Recognizing the value of data-driven decision-making, I leveraged data and analytics to inform the product development process from ideation to launch, allowing us to make informed decisions, measure progress, and iterate quickly. As the leader of the product team, I took on the responsibility of recruiting and managing a talented pool of professionals, providing them with guidance and feedback to foster their growth and develop their skills. Conduct market research, gather feedback from customers and stakeholders, and analyze insights to identify gaps and opportunities. Maintain the Product Vision and Strategy, develop and manage the product roadmap, ensuring alignment with the company strategy. Communicate the product vision, strategy, and roadmap to stakeholders and ensure alignment. Manage the product development planning cycle to meet deadlines. Prepare business cases to evaluate proposed product developments. Collaborate with purchasing and sales & marketing to prepare product launch kits. Provide technical training and support to the sales organization as needed. Assist sales & marketing in creating promotional sales literature.
Executive Manager
enableHRExecutive Manager
Jul. 2020 - Oct. 2022Melbourne, Victoria, Australia · HybridIn this previous role, I was a member of the FCB Group Executive Team and held full P&L responsibility for the enableHR business in Australia and New Zealand. I provided leadership and executive management for the corporate management, product development, and growth strategies across the EnableHR business in the ANZ territory. My focus was both internal, strengthening operations to create efficiencies and ensuring growth could happen in a controlled manner, and external, tactically managing the sales team and directly managing the Top 30 clients. I had direct management responsibility for the Product, Product Support, Development, and Quality Assurance teams, and I influenced the FCB Group support functions (Finance, HR, Operations, Client Success, and Sales & Marketing) to ensure product and brand growth. My experience running both Professional Service and SaaS businesses helped transform the way we worked as an organization. Being involved both at the strategic and operational levels, my impact was positive, immediate and measurable. Some of my achievements included revamping the NPS to improve insight and strengthen process, implementing OKRs across the board, redesigning the pricing model to capture more $$ earlier in the client life cycle, re-engineering all internal processes from operations to finance and everything in between, and developing a new suite of reports for more relevant and deeper management insights. In that role, as in previous ones, I was thrilled to make measurable and tangible things happen.
Board Member
Freedcamp, Inc.Board Member
Mar. 2014 - Oct. 2021Melbourne, AustraliaFreedcamp is a web based collaboration platform that consolidates multiple tools in one place under a freemium model. It has 600K users and is consistently rated as best in category. Enterprise productivity is ripe for disruption with mostly stale products and no low cost comprehensive offering. As a board member and early investor, I advise the CEO on business management issues.
Chief Operations Officer
Comprara Pty LtdChief Operations Officer
Dec. 2017 - Jun. 2018Melbourne, Australia · On-siteAs Chief Operating Officer of Comprara and Purchasing Index, my role was to build a state-of the-art business structure that supported and stimulated growth. This involved all aspects of the organisation, from people management, to finance, to processes, to technology, etc. My goal was to make sure all areas of the company worked together to produce positive income to shareholders, employees, partners and customers.
General Manager - Operations, Product & Client Success
QintilGeneral Manager - Operations, Product & Client Success
Apr. 2015 - Dec. 2017Melbourne, Australia · HybridIn my previous role, I was responsible for managing the platform, operations, and customer success of Qintil, an innovative Learning and Compliance Management System. My primary objective was to provide best-in-class solutions to users, ensure maximum value and return on investment for customers, and drive increased revenue for Qintil. Platform: Identified common customer requirements and challenges and proactively recommended better product and service solutions to the business. Owned the product and project managed the development, implementation, and maintenance roadmaps, collaborating with internal and external (onshore and offshore) teams and partners. Operations: Provided operational and strategic guidance to the teams and supported managers in their individual roles to ensure the best possible outcome. Took accountability for the planning and quality delivery of all projects within scope, budget, and timeframes. Designed, implemented, and managed company operational and support functions, including internal processes, management dashboards, and KPIs (technical and commercial). Client Success: Owned the overall relationship with enterprise customers: transitioning from onboarding to adoption, ensuring retention, and expansion through satisfaction. Was responsible for setting up and managing the operational team, building the processes, infrastructure, and talent to ensure customer adoption, retention, and expansion (identifying and/or developing upsell opportunities). This included strategic account management to front-line support (helpdesk), developing and implementing training, Appcues, and more.
Chief Executive Officer
2Touch AustraliaChief Executive Officer
Sep. 2013 - Jun. 2014Melbourne, Australia · HybridResponsible for overseeing all aspects of business operations from business planning through to P&L management, finance, sales and marketing, HR, IT and supply chain. - Restructured operations to clear the balance sheet, removed all bad debts and reduced bottom-line costs - Reduced operating costs by more than 55% through restructuration of internal processes and implementation of better cost control and liquidity management - Developed and administered the annual operating and capital budgets whilst taking ownership of P&L. Reshaped the sale and marketing strategies, leading to a 300% growth of revenue within the first 4 months - Improved performance across the entire supply chain, leading to a decrease of production costs by about 60% and improvement of lead time by 200% - Revised marketing, communications, and branding used by the business, including electronic digital marketing, as well as actively leading PR campaigns
Project Manager, Technical Lead, etc.
Various companiesProject Manager, Technical Lead, etc.
Jan. 1997 - Dec. 2002Various locations · On-siteInitially based overseas in Europe and Africa, I have gained valuable experience through a number of permanent roles including: Technical System Engineer - Veritas/Symantec Software, 2001 to 2002 Provided technical support for the Installation and Administration of Veritas Data Protection and High Availability Products on Unix Servers (Solaris, HP, AIX, Linux), as well as for Oracle Real Application Cluster. System Engineer Team Leader - Delta Informatique, 1998 to 2001 Supported over 30 banks, providing second and third level support on Unix systems and Informix/Oracle Databases, while collaborating with the bank on Business Continuity and Disaster Recovery strategies. Project Manager/Systems Engineering – Belgolaise Bank, 1997 to 1997 Managed the technical installation of GeBaM banking software in the bank's African and European subsidiaries. Developed an interface module between the banking software and Inter-link’s plastic money software (Automatic Teller Machine).
Head of IT HR Services
SIZARAILHead of IT HR Services
Jan. 1995 - Dec. 1997Lubumbashi - DRC · On-siteFormed part of the Human Resources division with responsibility for overseeing a complex ICT network support for predominately HR related activity. • Oversaw the payroll and HR systems that services upwards of 7,000 staff and incorporates a complex array of modules for different pay awards, bonuses, over time requirements and more. • Managed the installation and maintenance of computer network consisting of sco/aix unix servers, novell and 60 workstations (in a Windows based environment). • Rolled out the Disaster Recovery Plan and wrote policies and procedures for data management. • Led the development of time management utilities (clocking on) in Access.
Founder and Group Managing Director
Orinux GroupFounder and Group Managing Director
Jul. 2007 - Dec. 2012Mauritius · On-siteResponsible for driving sustainable success and expansion of the Group by identifying, reviewing and implementing strategic initiatives that ensure statutory compliance, foster a customer-focused culture and cultivate key stakeholder relationships. Developed and implemented a business plan and sales and marketing strategies that grew Orinux from a small consultancy practice to a successful business generating over €3 million in revenue per annum with offices globally. Spearheaded a company-wide restructure based on an innovative cross-divisional internal market approach that optimized synergy and promoted healthy competition between divisions. Led recruitment strategy, HR, and talent management for 45+ staff across multiple locations, developing and implementing a company-wide career development program and performance review system that linked rewards to the achievement of targets and KPIs. Managed all aspects of business development activities, including marketing, department P&L management, policies and procedures, vendor partner relationships, HR and staff management. Successfully achieved ISO 9001:2008 certification, which became a significant selling point for the business. Strengthened relationships with stakeholders, partners, and customers to ensure SLAs were met, concerns were addressed, and business opportunities were expanded. Identified new market opportunities in Africa and established new offices in the region. Represented the company in major bids (RFP/RFTs), including a 3-year contract with a significant Pan-African bank (worth $2 million over the contract term) and with Société Générale to provide IT infrastructure, training, and technical support services to their international subsidiaries (worth over $4 million over the contract term). Established a regional sales force that effectively executed targeted sales strategies, including successful branding and development of strategic partnerships.
Founder and Operations Manager
Orinux GroupFounder and Operations Manager
May. 2002 - Mar. 2007Mauritius · On-siteResponsible for spearheading the establishment of the organization by developing and implementing the business model, sales and marketing strategies, and ensuring seamless service delivery to lay a solid foundation for future growth. Designed the business model, formulated the brand strategy, and authored comprehensive one-year, three-year, and five-year business and strategic plans. Additionally, incorporated the company and secured start-up capital. Established requisite operational infrastructure to support the deployment of services and comply with statutory regulations. Cultivated a customer-focused culture of organizational excellence through the creation of programs that fostered collaboration, innovation, learning, and high performance. Proactively pursued new business opportunities by targeting clients in need of IT roadmap planning and strategy implementation while simultaneously safeguarding and enhancing data capacity. Traveled extensively throughout Europe to meet with clients and build relationships. Developed and submitted proposals and tenders to Directors and CxO levels (CEO, CTO, COO, etc.), achieving an outstanding win rate. Provided comprehensive project lifecycle management, including requirements analysis, service deployment, solution integrations, technical implementations, and end-user training rollouts.
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