Hafiz Muhammad - ICT and Smart Cities Consultant, LYNK Global

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Network Power<100 people

Roles

🔥100%

Startup Founder

✔️100%

🧑‍💼100%

C-level Executive

Geos

🇦🇪100%

United Arab Emirates

Work Background

The London School of Economics and Political Science (LSE)Consultant | Advisor

Jul. 2022GlobalLSE OppsLink is an opportunities platform developed by LSE Research and Innovation to connect academics, researchers and students with consulting and research commercialisation projects. We gather opportunities through public procurement as well as directly from a range of clients in public/private sector organisations, governments and public policy think tanks. The projects featured cut across disciplines and research areas, from environment and energy to technology and innovation. They present multifaceted problems for academics to individually advise on, or for multidisciplinary research teams to collectively and collaboratively unpack. By enabling the academic community to share their expertise with the wider world, we offer a way to expand the reach and impact of quality social science research.

LynkInformation Communication Technology Management Consultant

Jan. 2020United Arab EmiratesHelping to Achieve Digital Campus Vision IT Service Management Consultancy Digital Strategy Consultancy for Cities and Organisations

PSUAD - Paris Sorbonne University in Abu DhabiSr. IT Support & Services Lead

Feb. 2011Abu Dhabi• Establish, document, and maintain standards and procedures for all IT Infrastructure services and operations • Manage Service Delivery to end-users with hardware and software problems via Service Desk, phone, and email All IT Services like e-learning Services (Blackboard), Banner SIS, Class Rooms Technology (AV, QOMO SmartBoards), Printing Services (MyQ, Pharos UniPrint), Directory Service (Active Directory), Network Services (CISCO Enterprise Wireless Solution, CISCO IP Telephony, CISCO Routing, and Switching) Collaboration Services (ZOOM Meetings, Webex, Polycom, Blackboard Collaborate), Windows Infrastructure (WIN 7, WIN 10 LTSC, SCCM, Citrix VDI, WIN 2012, Office 365 Services), Apple Infrastructure (ZuluDesk EMM, Apple School Manager, MAC Mini Server) and End User Devices (DELL AIO PCs, iMAC, IPADs, VXL Thin Clients), EMM (SCCM, Meraki System Manager) • Maintaining the ITIL framework in every stage of IT Operation and IT projects, including the design and deployment of new IT systems and services • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs by incorporating IBM Enterprise Design Thinking Framework • Provide input and expertise to the Enterprise Architecture, IT Planning, and Budgeting, and Contract Management functions to identify investment needs for future upgrades to the IT Infrastructure • Assess vendors and develop test strategies for new hardware and software Troubleshoot hardware and software issues related to internal IT

Intelligent Products and Software SolutionsTechnical Support Engineer

Jan. 2008 - Jun. 2010Pakistan• Performs analysis of network needs and contributes to design of network architecture, integration, and installation. • Coordinates with other departments in order to understand and meet their requirements. • Evaluates network hardware and software requirements and capabilities and makes recommendations. Checks systems in order to optimize performance and to initiate recovery action after system failures • Establishes and controls systems access and security. • Monitors customer service and maintains network stability, collects and analyzes network and memory utilization, and installs and tests software upgrades. • Manages computer operation scheduling, backup, storage and retrieval functions. • Coordinates third-party maintenance for network hardware, software, and telecommunications services • Negotiates and contracts with consultants, technical personnel, and vendors for services and products • Develops, maintains, and tests disaster recovery plans. • Trains users in the operations of office productivity applications.