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Work Background
Director, Head of Digital Product Management, APAC
Natixis Corporate & Investment BankingDirector, Head of Digital Product Management, APAC
Jun. 2021Hong Kong SAR · Hybrid- Managing portfolio of 7 digital products out of which 4 used globally, - Managing proof of concepts / experiments that incorporate Artificial Intelligence capabilities - Leading a core team of 8-9 people across 3 locations: Hong Kong, Singapore & India - Managing an average annual initiatives budget of ~1.5 million EUR - Responsible with product vision, project pipeline and acquiring budget for resourcing and infrastructure needs - Products introduced by my team provide benefits to Front Office for ideation / origination as well as to Operations teams for productivity, transparent monitoring and SLA tracking, lean management, reduction in incidents & client complaints *First one year as consultant via Chappuis Halder & Co.
Project Manager
Interactive BrokersProject Manager
Oct. 2020 - Jun. 2021Hong Kong SARStrategic Initiatives & IPO
Consulting Manager, Digital Transformation
CapcoConsulting Manager, Digital Transformation
Aug. 2018 - Sep. 2020Hong KongProject Manager, HSBC - Commercial Banking Trade Transformation Program (Mar 2020 - Aug 2020) Product owner / BA, HSBC – Digital Wealth & Insurance (Aug 2019 – Mar 2020): New mobile investment dashboards, stock trading and FX journeys Product Owner / BA, HSBC – Secure Access Scaled Delivery (Sept-18 to Jun19): Re-platforming and enhancing authentication journeys and deploying new cybersecurity features in 7 APAC markets Trainer - Digital Transformation Framework (Oct 19): Created a framework explaining digital transformation by deconstructing context and concepts behind buzz words Trainer - Lean Six Sigma Yellow Belt (Sep 19): Created course content and provided in-house trainings as part of Capco Process COE team
Business Project Manager, Regional Consumer Banking Operations
DBS BankBusiness Project Manager, Regional Consumer Banking Operations
Sep. 2017 - Apr. 2018Singapore- Lean, customer / staff journey, design thinking - Data driven approach to identify improvement areas and tailor solutions - Post go-live monitoring of initiatives
Senior Business Analyst and Subject Matter Expert, Consumer Banking Technology
DBS BankSenior Business Analyst and Subject Matter Expert, Consumer Banking Technology
Dec. 2010 - Aug. 2017DBS Bank- Project & Test Manager during ANZ Bank take over by DBS; covering Singapore Call Centre servicing platform and HK Operations Technology systems - Subject matter expert for web based unified service platform used by Call Centre, Operations, Branches (including DigiBank, Digital On-boarding and Central Addressing Scheme (PayNow) projects)
Assistant Manager, Business Development
Global Brands GroupAssistant Manager, Business Development
Aug. 2009 - Oct. 2010Singapore- Market research - 2014 FIFA World Cup, merchandising opportunities - Business development manager for 2010 FIBA World Basketball Championship event merchandising - Relationship management vs. Brand Owner and Licensees
MBA Intern
GemaltoMBA Intern
Apr. 2009 - Aug. 2009Singapore- NFC mobile payment systems in Asia Pacific region
Bank Examiner
IsbankBank Examiner
Aug. 2002 - Apr. 2008Istanbul, Turkey- Regular periodic assessments - Investigations

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