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Work Background
GlobAI.lyPresident, Founder
Nov. 2024Delaware, United StatesCreating a global alliance of boutique AI agencies with knowledge excellence in one or more domains.
Grape Solutions Plc.CEO
Jan. 2015 - Aug. 2021I have been CEO of Grape Solutions for five years.
We have the opportunity to find innovative software solutions with our fantastic team.
What we have achieved so far:
Our company has expanded organically by 100+ talented people.
Increased customer satisfaction with 91% reorder rate.
5+ times higher yearly turnover in 5 years
4 Innovation awards
3 Sites
2 Employer Award
1 Grape Team
HolistiCRMMD Founder, Owner
Nov. 2014We have built machine learning based recommender systems for e-commerce and banking and other industries.
We have built location based machine learning models for new branch and site format for various industries.
Reached top 5 rank in world-wide machine learning competition.
With our SEO strategy dozens of customers managed to reach top 3 google ranking from 40+.
With our holistic targeting from SEO to retention helped dozens of customers managed to optimize their online and cross-sell spending budgets to maximize their conversion rates.
CitiEMEA COP CRM & Campaign Management Processes VP
Mar. 2011 - Dec. 2014EMEA• Defined EMEA CRM Campaign Management Strategy and Roadmap
• Defined EMEA CRM- and campaign management-related KPIs and developed the associated tracking reports
• Managed CRM implementation projects throughout the entire software development lifecycle as part of a USD 100+ million program at Citi International Private Bank, as well as in the UK, Hungary, Poland, Czech Republic, Russia, Romania and the UAE
• EMEA Regional CRM & Email Application Subject Matter Expert • Defined roadmap for global CRM solution rollout
• Defined customer, channel and product contact scoring method and contact protocol
• Evangelized the organizations management on the value of triggered campaigns and event-driven marketing tools. 150+ event-driven triggered campaigns launched
• Led digitalization drives through the use of CRM processes
• Reengineered campaign management processes across region
• Worked with regional and country product heads to define CRM capability and campaign management roadmap
• Collected and rolled out X-sell best practices in EMEA and Asia-Pacific regions
CitibankBusiness Intelligence & CRM Head
Jan. 2005 - Dec. 2011• Implemented and developed CRM system for Czech Republic, Romania and United Arab Emirates Consumer Business
• Established Center of Excellence for providing BI & CRM services to other countries • Provided analytics to the organization and built propensity-to-buy, attrition-prediction and portfolio-segmentation models
• Implemented end-to-end business intelligence platform
• Provided data-driven solutions for business partners
• Identified sales opportunities with regard to existing and prospective customers
• Harmonized campaign activities, applying data mining and revenue models at customer offer level: best outbound mix, next-best offer • Implemented innovative, state-of-the-art database solutions such as sales on IVR, SMS-CRM online interface, and triggered email engine
• Implemented performance dashboards and Daily Sales Tracker for CitiPhone (management reporting and incentive calculation)
• eCRM/COP Rainbow migration – SME country module lead
• Nextgen (DWH) Teradata migration – SME country module lead
• Member of 6 committees out of a total of 8 decision-making forums (and the lead on one – Cross-Selling)
• Migrated data warehouse platform to SQL (SSIS,SSAS,SSRS)
• Built management dashboards with Dundas and Reporting Services (SSRS)
• Embedded data mining models into BAU X-sell processes (SSAS,SSIS)
• Built cubes with SQL Server Analysis Services (SSAS)
• Provided information across various business lines from the data warehouse. Identified and fixed slow/non-performing queries
CitigroupDatabase Manager
Jan. 2003 - Dec. 2005• Built and enhanced the CRM solution, supported X-sell activities from databases
CitibankJunior Database Manager
Jan. 2001 - Dec. 2003Hungary• Established Local Data Warehouse, migrated Access- and Fox-based solutions to SQL Server
CitibankDatabase Analyst
Jan. 1999 - Dec. 2001Hungary• Built and maintained unified customer base and process databases from different sources, and provided regular and ad-hoc information to the various functional departments
T-MobileSoftware Developer
Mar. 1998 - Sep. 1999• Developed software and other tools to automate small cell deployment and planning processes
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