LSEG (London Stock Exchange Group)Senior Specialist, Trading and Banking Workflow
Feb. 2023 - Aug. 2024Gdynia, Pomorskie, PolandProviding the 2-nd level support for EIKON and Workspace users
Specialization on FI asset class as primary and FXMM as secondary
Working on Excell cases Communicating with stakeholders in terms of solving queries
Served as a subject matter expert on business systems and processes, providing training and support to end-users to ensure successful implementation and adoption.
Led the analysis of customer behavior data, resulting in increase in customer retention rates through targeted marketing campaigns
Facilitated workshops and interviews with stakeholders to elicit and prioritize business requirements, ensuring alignment with organizational goals.