Tim Downs - Director, Bitwise-IT Limited

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Work Background

Bitwise-IT LimitedDirector

Aug. 2021Wickford, England, United Kingdom

DCK GroupHead of IT

Jun. 2017 - Aug. 2021Billericay, Essex, United KingdomOversaw IT team and operations with accountability for all internal IT and cloud-based systems, partner and vendor management, and inter-department communications. Directly managed associated functions including project delivery, business transformation, disaster recovery, budget oversight, and people management. Key Accomplishments: • Successfully optimized IT processes and reduced annual budget by 50%. • Migrated on-premises VMWare servers and services to Azure. • Implemented IAAS in Azure, reducing reliance on VMs. • Deployed DAAS via Azure WVD to enable full business functionality for remote workers, allowing reduced office space and hotdesking. • Replaced HP Switches with Cisco Meraki devices, allowing cloud management of all networking. Also installed Meraki CCTV units to aid business security. • Project managed multiple external IT integrations for active data feeds into external systems (feeding external till systems + retrieving sales data). Externals include Tesco, Matalan, M&Co, Boots, plus many non-UK retailers.

DCK GroupApplications Manager

Jan. 2013 - Jun. 2017Billericay, EssexLed team of five to effectively deliver projects and provide business support. Directed disaster recovery activities as well as migration of Active Directory and SQL server to the latest versions. Migrated server architecture to a virtual platform. Key Accomplishments: • Spearheaded project to install the latest 3par HP storage and VMware technologies, significantly advancing the technological capabilities of the business. • Migrated the business infrastructure to a new Windows 2012 Active Directory. • Deployed Airwatch Mobile Device Management on iPhones across the company, replacing older blackberry devices. • Replaced a legacy helpdesk ticketing system with a new cloud based service, allowing greater visibility to users of their logged requests and issues, as well as stronger management reporting for statistics. • Led a project to build and deliver in-house handheld stocktaking software. • Digitised company reporting, removing reliance on heavy printer output.

DCK GroupTechnical Specialist

Jan. 2011 - Dec. 2013Billericay, EssexIn addition to supporting software developments, served as key member of the disaster recovery team. Contributed to development of the disaster recovery plan. Completed hardware restores testing in recovery environments. Managed server hardware installation, support, and upgrade activities. Key Accomplishments: • Instrumental in creating and implementing new disaster recovery processes and plans for the business. • Installed new HP Procurve switches, including fiber linked switching between office floors. • Rolled out new MPS HP printer fleet with security card based scanning (safecom).