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Work Background
Foodstuffs South IslandHead of Ecommerce
Aug. 2024Christchurch, Canterbury, New ZealandAs the Head of E-commerce at Foodstuffs South Island, I lead the e-commerce strategy for one of New Zealand’s largest and most iconic grocery cooperatives. My role encompasses end-to-end responsibility for driving online sales growth, enhancing the customer experience across all digital touchpoints, and leading a talented team of professionals dedicated to delivering a seamless omnichannel shopping experience.
Foodstuffs South IslandProgram Manager - eCommerce Program
Apr. 2023 - Aug. 2024Christchurch, Canterbury, New Zealand
Growth Pilot LTDDirector
Mar. 2023New ZealandIndependent Product, Program, and Technology Leadership consultant https://growthpilot.biz/
Nomos OneChief Product Officer
Aug. 2018 - Feb. 2023New ZealandNomos One serves a global market providing an IFRS 16 compliant Lease Management and Lease Accounting SaaS Platform, designed for lessees As part of the executive team reporting into the CEO, I am responsible for product and technology strategy, operations, compliance, and leading the product and development teams. My role is largely change focused, introducing processes and management, leading the business through the rapid scaling phase.
Ambassador Theatre GroupDigital Consultant - Transformation - Customer Experience
Jan. 2018 - Jul. 2018London, United KingdomI was retained as an independent consultant to evaluate the ATG digital landscape and make recommendations that would drive digital business growth, in order to define a Digital Transformation Programme. I defined a digital vision with measurable short and long term business objectives and execution plan. I then managed the project through initialisation whilst hiring a full time Head of Product to hand the project over to
Racing PostHead of Product and Innovation
Feb. 2016 - Dec. 2017London, United KingdomResponsible for Product, Design and Innovation • The product vision and strategy for the Racing Post business as part of a digital transformation
• Accountable for digital business growth through product optimization • Leading all product streams, Web, Mobile, API, B2B
• Leading and mentoring teams of product managers, owners, designers, UX
• Enabling Innovation and customer centric design process
TicketmasterHead of product - International Resale
Dec. 2014 - Feb. 2016London, United KingdomResponsible for leading a team of Product Managers, in all ticket resale markets. • The Resale product vision and strategy • Development, Communication and Delivery of product road map
• Identifying and researching market opportunities
• Product/project cost/benefit analysis.
• Stakeholder management • KPI, ROI, AOI tracking and reporting
• Leading by example and providing my team direction, through prioritization, goal-setting and processes refinement, TM Resale platforms, including - GetMeIn, (http://www.getmein.com/)
- Seatwave (http://www.seatwave.com/)
- TMR International implementation (http://resale.ticketmaster.com.au/)
- Platinum international sites (http://platinum.ticketmaster.co.uk/ )
MasabiDirector of Product - JustRide Retail
Jan. 2014 - Dec. 2014London, United KingdomResponsibilities include: - Member of Masabi management team - Product vision and strategy - Product roadmap - Development team line management
- Process management
- Stake holder management
MasabiProduct Owner - JustRide Platform
Jan. 2012 - Dec. 2013London, United KingdomResponsibilities include: • Product development life cycle, management. ◦ Backlog definition, Sprint planning, QA and release.
• Describing and documenting Product requirements by means of • Producing requirement description artefacts. • Brainstorming with business and development teams.
• Architecture design.
• User experience design.
• Initiating and line managing development team.
◦ Mentoring / Motivating / Empowering.
◦ Budget / Resource management.
• Client management/liaison between US transit agency clients and development team.
• Translation of business needs into application solutions.
• Writing RFP / RFI documents for potential new clients.
eBayTechnical Product Manager - Innovation/Mobile team
Sep. 2008 - Jan. 2012Amsterdam Area, NetherlandsResponsibilities include:
• Managing full development life cycle of various products from requirement backlog definition, sprint planning, through to release.
• Managing various teams of developers. • Working with marketing and PR teams. • Evangelizing new ideas and concepts across the business verticals. • Liaison between business owners and development teams.
• Translation of business needs into application solutions. • Describing and documenting product requirements by means of: • Building demos; • Writing and sharing documents; • Brainstorming with business and development teams. Product Portfolio: Marktplaats Mobile Program – As product lead I began the iPhone application from scratch in May 2010,with minimal development resource or experience (one full-time developer). Since then, proved the concept and extended the development team and mobile product. • iOS development five full version releases. • Android development started and first application launched July 2011.
• Mobile web development. Marktplaats Aanbieding/DBA Mydeal – As the product lead, instigated the group deal project using a small development team. • Built full working demo, and pitched business case to management team.
• First version development, ideation to release completed within three months.
• First release went live in the Netherlands in Jan 2011.
• Continuing development Hippas.nl – Standalone woman’s buying and selling fashion vertical site: http://www.hippas.nl/
• Built full working demo. • Pitched concept to management team, gained approval and budget. • Worked together with business owner to employ third-party development, finalize product requirements and release plan. CS Bizapp – A framework of applications built in Java, and communicating via soap web services. Primarily for used by the Marktplaats Customer Service team view demo.
eBayProduct/Operations Manager
Aug. 2007 - Sep. 2008Amsterdam Area, NetherlandsI joined eBay originally to be the Netherlands' representative of the ICQA team, but as the business unit grew into a four-person team my role became broader, and I took on total responsibility for the NL product. My role was split into two main areas: Product Management and Site Operations. PM responsibilities: • User experience design - Homepage, User flows.
• Buy side - Finding, OM, RTM. • Sell side - Power sellers, shipping. • Monetization - Graphical banners, Google ad sense. Site Operations responsibilities:
• Quality assurance/CS support. • Content management.
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