UPSFinancial CS / Country Contact NL/BE market
Jun. 2013 - Jul. 2015Dublin centerAs the country contact for the Netherlands and Belgium, I am responsible for all financial inquiries and communications globally to reverse incoming or outgoing payments for NL and BE accounts. I maintain direct contact with account holders, account managers, and the sales department, as well as with collections, accounting, and receivable departments to confirm the credibility of reversing amounts to the requested or original source. I serve as a direct link to the billing department to ensure that globally disputed amounts are processed according to company procedures within the set time limit. By utilizing CRM/ERP, I recognize sales to generate leads for the sales department and area sales manager, resolving all financial issues for strategic or complex accounts with the aid of Oracle software for CRM lead generation. For RNT/PCA, I am accountable to our preferred customers and major accounts regarding financial invoicing issues. I engage directly with sales, inbound and outbound customer services, supervisors, sales management, and customers to address billing and financial concerns, providing direct, practical solutions and high-level financial account management. In the pre-sales phase, I am involved in qualifying and handing over leads to our sales force using Oracle software for CRM lead generation.