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Work Background
Highland Park LapidaryBusiness Process Management Specialist
May. 2023 - Sep. 2023Massachusetts, United StatesIn this role, I was tasked to document each departments core processes formatted for ISO-certification. There is a little bit of project management, process enhancements analysis, and admin tasks in between.
DemandScienceCustomer Support Team Lead
Jun. 2022PhilippinesOversee daily productivity, leading a team with diverse roles.
Demand Science Team Philippines, Inc.Senior Lead Fulfillment Coordinator
Aug. 2018 - Jun. 2022Philippines
VXI Global Solutions, LLCAccount Associate
Nov. 2016 - Aug. 2018Philippines
FreelanceFreelance Virtual Assistant
Feb. 2016 - Apr. 2021Data Entry Transcribe audio files to text
CARVEAccount Manager
Sep. 2015 - Dec. 2015Region XI - Davao, Philippines
IBEX | GlobalCustomer Service Advisor
Oct. 2014 - Aug. 2015Region XI - Davao, PhilippinesMain Resposibilities: Assist customers with prepaid card inquiries - check balance, read transaction history, check card status. Process opening, Adding Secondary cardholder, and closing an account. Upsell features for product.
SYNNEX Concentrix CorpProduct Support Representative
Feb. 2011 - Oct. 2014Region XI - Davao, PhilippinesMain Responsibilities: Set up and reconfigure networking devices. Answer general inquiries about products. Troubleshoot networking and perepheral devices.
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