Rolando Mendoza - Delivery Manager, BDO Unibank

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Work Background

Alexander Karl Group Corp. (currently assigned to BDO, Podium Ortigas)Project Delivery Manager

May. 2022Ortigas CenterAccomplishments: • Led the service delivery of the ATM Dynamic Currency Conversion Project, which aimed to enable Visa/MasterCard credit card holders of different issuing countries to withdraw cash from BDO ATMs. • Led the service delivery of the One Loyalty R2 Project which aimed to combine the BDO Rewards Program, the CBG (Corporate Business Group) Rewards Program, and the CBG Treats Program into one loyalty program with one common currency---the peso point. The One Loyalty Project also aimed to make the Treats Program cover both the bank and credit card customers. • Led the service delivery of BDO Pay, an app that allowed customers to apply for a BDO Pay account. • Led the migration of the API platform from APIGEE-Hybrid to APIGEE-X. Detailed Responsibilities: • Monitor assigned projects • Attend daily Scrum meetings, Checkpoint meetings, and Triage meetings for One Loyalty, CJ CASA and BDO Pay SVC • Report and track project implementation progress • Identify and log project risks and issues  Oversee the resolution process  Escalate issues when necessary • Coordinate with QA team to smoke-test systems after deployment to UAT and Production • Coordinate with vendors during UAT and Production deployments • Deliver presentations during Solution Readiness Review (SRC), Solution Compliance Review (SCR), Operation Readiness Review (ORR), and Production Readiness Review (PRR) meetings • Manage the project closure, ensuring all deliverables are achieved and documented • Prepare system transition documents

MetrobankProject Delivery Manager

Sep. 2020 - Oct. 2021Accomplishments: • Spearheaded the service delivery of Central Processing Division’s Workflow tool, which was rolled out to more than 700 Metrobank branches nationwide; • Led the service delivery of the P2M or Payment to Merchant system, an app that allowed merchants to process payments of Metrobank and non-Metrobank account holders by simply scanning a QR code.) Detailed Responsibilities: • Prepare project plans • Prepare work plans • Prepare weekly status reports • Regularly update projects in the online project management tool • Log issues in JIRA. • Prepare system transition document

IncuventuresProject Manager

Jul. 2018 - Aug. 2020MakatiManaged the SAP C4C and IS-U project implementation at Aboitiz Power; C4C, an acronym for Cloud for Customers, is a CRM. IS-U consists of Energy Trading, Billing, and FICA, a finance module. Previously Managed the Data Warehousing and Business Intelligence project at the Securities and Exchange Commission. Detailed Responsibilities: • Prepare Inception Report (Project Charter) • Prepare Project Management Plan • Prepare Communications Plan • Prepare Detailed Project Schedule • Prepare Weekly Status Report • Preside over Weekly Meetings with Client • Regularly monitor Project Timeline and Budget • Regularly update Detailed Project Schedule • Regularly update Risk Log and Issues Log • Prepare Quality Management Plan • Prepare Training Plan • Prepare Test Plan • Prepare Go-live Plan

Genesys Telecommunication Laboratories Ltd.Sr. Project Manager

Apr. 2017 - Jun. 2018ManilaImplements PureCloud, the industry's leading telephony, customer engagement and call center solution to customers in the Asia Pacific region. Accomplishments: • Successfully implemented PureCloud at the University of New South Wales Global, and University of New South Wales Future Students. • Successfully implemented PureCloud at the Australian Red Cross and at ITOne (Thailand). Detailed Responsibilities: • Prepare Project Kick-off presentation • Preside over Project Kick-offs with Clients • Prepare Communications Plan • Prepare Detailed Project Schedule • Prepare Weekly Status Report • Preside over Weekly Meetings with Client • Regularly monitor Project Timeline and Budget • Regularly update Detailed Project Schedule • Regularly update Risk Log and Issues Log • Prepare Training Plan • Prepare Test Plan • Prepare Go-live Plan

Descartes Systems Group (formerly Appterra, Inc.)Project Manager

Apr. 2010 - Apr. 2017Accomplishments: • Successfully managed the development and implementation of a business intelligence system using Talend and Pentaho Business Analytics for GS1, a company that maintains the registry of all consumer products worldwide. • Successfully managed the development and implementation of an asset management and billing system using C#/ASP.net for Miller Environmental, a Texas-based hazardous waste management company. • Successfully managed the development and implementation of the Customer Application Tool using C#/ASP.net for ComEd (Commonwealth Edison), an electric distribution company in Illinois. Detailed Responsibilities: • Prepare project plans • Engage clients through Skype, Gotomeeting and email • Prepare presentations to clients in New York • Supervise application development work • Regularly monitor the project Timeline • Prepare weekly status reports • Prepare User Manuals, Technical Manuals, and Operations Manuals

OutsourceITProject Manager/Lead Developer

Sep. 2004 - Mar. 2010Accomplishments: • Developed and implemented websites for Global Beer Exchange (Codeigniter), and OutsourceITPhils, using PHP/MySQL. Also implemented websites for ACG Consulting and DigityzeIT as over-all architect and project manager. • Developed a Market Collection system for Prestonsburg Corporation which operates the Malabon public markets, and also for ALC Development Corporation which operates the Taguig, Kalentong and Meycauayan public markets, using C# for the desktop and for the Palm Treo 750 PDA running on Windows CE 6.0. • Developed and implemented the Shipment Tracking system and the Inventory Valuation system for Alternative Foods, using Visual Basic 6. • Developed and implemented an inventory and accounts receivable system for USA Hardware, using Visual Basic 6. • Developed and implemented a Property Sales system for Kamagong Builders, using Visual Basic 6. • Developed and implemented a text messaging system for Home Radio, using Visual Basic 6. Detailed Responsibilities: • Submit project proposals to prospective clients. • Represent the company in any meeting with clients. • Serve as the chief architect/designer in all projects.

CPI (Computer Professionals, Inc.)Project Manager

May. 1995 - Aug. 2004Accomplishments: • Designed and developed an SMS application for the Windows platform, using Visual Basic 6 for the user interface, and SQL Server 2000 for the database. • Implemented GENIISYS, the graphical, Oracle-based non-life insurance information system package at Fortune Guarantee Insurance Corp., CityState Insurance Corp., Nicphil Insurance Corp., and Covenant Assurance Corp. • Supervised the Y2K conversion of the Non-Life Insurance Information System package at Citystate Insurance, and Metro Insurance Corp. • Implemented the Non-Life Insurance Information System package at Meridian Insurance Corp. • Designed and implemented the Cash Disbursement System at Pioneer Insurance Corp. • Designed, developed, and implemented the Credit and Collection System at Philippine Telephone Directory Incorporated. Detailed Responsibilities: • Prepare the master Project Schedule for approval by the client. • Plan the project kick-off during which time, the entire project will be explained to all employees in attendance. • Organize the client Project Steering Committee with the help and support of the Executive VP. • Meet with the client’s Project Steering Committee weekly to discuss the status of the project, and to bring to the attention of Committee members any problems or issues with regards to the implementation of the project. • Prepare weekly status reports. • Meet with CPI’s management on a weekly basis, to inform them of the status of the project. • Supervise the installation of the Oracle RDBMS and GENIISYS General Insurance Information System) on the Windows server. • Set up the System reference tables in coordination with the client users, using Oracle’s upload facility. • Write Oracle scripts as may be necessary. • Inform the development team of any bugs that come up during implementation. • Obtain the Approval Sheet per system implemented. • Prepare the Post-Project Report. • Generate additional revenues for CPI by obtaining additional projects from the client.

STI (Systems Technology Institute)Instructor

Jun. 1992 - Apr. 1995Accomplishments: • Conducted mainframe COBOL/CICS courses for STI's non-corporate business. • Conducted AS/400 courses for STI's corporate accounts.

CitibankAssistant Manager

Jun. 1988 - Oct. 1991Accomplishments: • Customized and implemented the CA/SA System and the Security System on the IBM AS400, using RPG 400. • Enhanced Citibank's Treasury Operations System on the IBM S/38, using RPG III. Detailed Responsibilities: • Customize the bank’s software package according to local business requirements. • Prepare project schedules and ensure that they are met • Prepare detailed program specifications. • Prepare test data for different test scenarios. • Prepare weekly status reports for review by the project manager.

SVIC (Software Ventures, Int’l Inc.)Senior Analyst/Programmer

Oct. 1985 - May. 1988Accomplishments: • Designed, developed, and implemented FGU Insurance's Claims System on the IBM 4340 mainframe, using COBOL. • Designed, developed, and implemented the external interface to Coca Cola Bottlers' Accounting & Sales Information System on the IBM S/36, using RPGII. Detailed Responsibilities: • Document the business requirements of client users. • Design systems and prepare detailed program specifications. • Code the critical portions of a system. • Prepare test data for different test scenarios.

AG&P (Atlantic Gulf & Pacific Co.)Junior Programmer

Dec. 1982 - Sep. 1985Accomplishments: • Developed, and implemented AG&P’s Manpower Resources System on the IBM S/34, using RPG II. • Co-developed AG&P's Accounts Payable System on the IBM S/34. • Enhanced AG&P's Accounts' Receivable System and Inventory Control System on the IBM S/34. Detailed Responsibilities: • Code programs according to design specifications. • Test programs individually, and in linkage with other programs.

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