Manuel Arce - Azure Pricipal Consultant, Lunavi

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Work Background

Lunavi Azure Principal Consultant

May. 2020As a skilled cloud consultant and principal engineer, I delivered quality cloud migration and automation services, leveraging extensive experience and technical aptitude to ensure customer satisfaction. - Led 20+ migrations, utilizing various third-party tools—garnered exceptional success rates and positive customer feedback. - Handles system administration duties, providing senior-level support and expertise for complex problems and swiftly resolving escalations and system issues, resulting in minimized downtime and customer satisfaction. - Fosters strong relationships, notably retaining three key customers by resolving issues and providing exceptional service. - Seized opportunities for professional development, underscored by my pursuit of improving automation skills to stay abreast of technologies and best practices. - Played a key role in contributing to compliance and the successful attainment of the Microsoft MSP certification. - Enhanced the efficiency and reliability of cloud deployments by implementing automation using Bicep

SoftwareOneCloud Consultant

May. 2020 - Sep. 2020

Green House DataSCCM Engineer L3 - System Administrator

Jan. 2019 - May. 2020Senior System Administrator, supporting different technologies, including • System Center 2016 (SCCM): Deploying windows updates, automate installations, capture images to deploy the images in to new computers, scripts and more. • AWS: Manage, Create, terminate, Instances, Create images and services and servers, load balancers and target groups in order to have HA. AlasticCache, Bucket administration and more. • Deploy new releases to production, updating IIS and making sure we have HA (High Availability) • Citrix Studio Support: populate applications to users and customers. • VMWare vCloud Administration • Network Administration. • Consulting

GreenSlateSenior System Administrator

Jun. 2018 - Dec. 2018Costa RicaSenior System Administrator, supporting different technologies, including • System Center 2016 (SCCM): Deploying windows updates, automate installations, capture images to deploy the images in to new computers, scripts and more. • AWS: Manage, Create, terminate, Instances, Create images and services and servers, load balancers and target groups in order to have HA. AlasticCache, Bucket administration and more. • Deploy new releases to production, updating IIS and making sure we have HA (High Availability) • Citrix Studio Support: populate applications to users and customers. • Network Administration, Fortigate Router, VPN. Etc. • Project Management: I am in charge of running big projects, example, new staging servers for QA to test, and developer to review their code. New Active Directory (Company rebranding), New SharePoint Online Site. • Train Mid and Junior Sys Admins located in US. Provide training in Microsoft services such System Center, Active Directory, Office 365.

MicrosoftSupport Escalation Engineer

Oct. 2017 - Jun. 2018Costa RicaSupport Exchange online and Exchange OnPremises 2010 /2013/2016, For premier Microsoft customers. A SEE (Support Escalation Engineer) I work on CritSit situations, solving downtime issues in less than 4 hours. Supporting Microsoft Exchange Server demands knowledge in AD/ Certificates / IIS / different Protocols as SMTP, IMAP, POP, etc. Also demands knowledge in virtualization, and/or different tools that customers might have, like Cisco IronPort, F5 Big IP, and other kind of appliances. Also as SEE I train Support Engineers and teach them some tools or providing knowledge in different areas so they can face any issue that the customer might have without hesitation.

FusionHitSenior System Administrator

Oct. 2016 - Oct. 2017Heredia Costa RicaSenior System Administrator, supporting different technologies, including System Center 2016 (SCCM, SCOM, VMM), managing Active Directory, Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016 Datacenter. Services like Hyper-V, AD FS, Office 365 Cloud administration, Azure, Azure Backup, Azure subscriptions. Deploying Updates using SCCM for Desktops, Surface, Laptops and Server. IBM SAN administration, support L2 and L3. Network: Palo Alto Firewalls and Checkpoint, plus Qualys reporting and manager. Monitoring with log rhythm and creating new options for monitoring like SCOM. VPN STPP configuration in windows server 2012 R2, NPS. Windows Defender deployment. •Identifying and analyzing server requirements; planning the design and deployment of new technologies in upgrades and/or consolidations •Knowledgeable with industry best practices encompassing Windows Server 2012 R2 configuration, implementation, and security. •Server administration in Microsoft (MS) Windows environments, including MS Windows Server 2008 R2 and 2012 R2 and 2016 to include performance monitoring and tuning. Able to make recommendations to improve overall system performance and application efficiency. •Participating in the administration of Active Directory, DNS, DHCP for organizational server assets in production and development environments. •Experience providing server administration in a physical and virtual server environment, including design, implementation and support of blade and storage technologies. •Proficient in Windows PowerShell, and other scripting languages to automate tasks. •Supports the design and configuration of complex system landscapes. •Monitors and tunes appropriate systems to ensure optimum level of performance. •Manages SCOM, System Center, SCCM and PTRG Monitoring. •Design, manage and administer Hyper-V environment. •Manages and ensures the heath of the Active Directory environment. •Assists in developing and maintaining group policy.

Creganna MedicalEncargado departamento IT

Nov. 2013 - May. 2016HerediaEncargado departamento IT at Precision Wire Components. Networking 3Com, HP and Cisco gear configuration, topology, planning. Windows Server 03, 08 and 2012 R2, Planning, Installation and configuration, Hyper-V, File servers, print management server, Backup configuration, NAS iOSafe. Exchange Server 2007 Admin, Office 365 Admin. Help Desk Support Digital, Analogical and IP phone support Epicor ERP support Exactus ERP support Purchase Management Windows Roles (DHCP, DNS, ADDC) • Microsoft systems Administrator, DHCP, DNS, IIS, File Server, WDS, WSUS, Print server, Group policy. • Help Desk Specialist, L2 and L3 support, replacement of notebooks and CPUs parts. • New orders and equipment purchase coordinator, worked with different providers, guarantee, etc. • MS Exchange 2007 and Office 365 • Daily backups. • Opened new building, planning of new internet circuit, instalation of door system, CCTV, etc. . Technical Environment: Windows Server 2003, Windows Server 2008, MS Exchange server 2007 and Office 365, IIS, Active Directory, Cisco ASA 5525, hyper-v, Linux, Windows XP, Windows 7, Windows 10, terminal server, print server, Panasonic Administrator, Pure IP PBX,

Motif IncIT Engineer

Sep. 2012 - Jan. 2013HerediaIT Engineer, Project Management. • Cisco Router and switch support, ASA, Firewall. • SNMP Monitoring tools, Linux server • Linux email solution. • Microsoft Windows Administrator: o Forefront Administration  Proxy Configuration  Group Policy o Symantec Backups  Daily, weekly and monthly backups  Type Changed and recovered files from olds backups. o Windows Updates and Deployment Services Administrator • Project Management, new monitoring tools integration. • ISP Ticket entry coordinator. Technical Environment: Cisco Routers, Cisco Switches, ASA, Windows Server 2003 and 2008, VMware, Vsphere, Linux Environment, Windows XP, Windows 7, Symantec Antivirus, Symantec Backups solutions, MS Project 2010, Avaya, Calls recording.

Samtec IncHelp Desk / Exchange Server 2010 Administrator

Oct. 2010 - Sep. 2012AlajuelaMicrosoft Systems Administrator, MS Exchange 2010, Help Desk Specialist • Microsoft systems Administrator, DHCP, DNS, IIS, File Server, WDS, WSUS, Print server, Group policy. • Help Desk Specialist, L2 and L3 support, replacement of notebooks and CPUs parts. • New orders and equipment purchase coordinator, worked with different providers, guarantee, etc. • MS Exchange 2003 and 2010 Administrator: o Migration of MS Exchange Server 2003 over 2010  Traveled to USA and built the servers, OS installation, updates, hardware support.  Planning and Migration of MS Exchange 2003 over 2010, using MS Project, had meetings with all people involved in the migration, coordinated with users down times, communications, etc. o MS Exchange Server 2010 Data bases maintenance  After Migration I started the data base maintenance, we had 29 databases, and I created and migrated each one of them.  Upgrade MS Exchange 2010 to SP 1 and some roll ups. o F5 Big IP configuration for load balancing both CAS and database servers. • Barracuda Spam filter integration, inbound and outbound spam filtering, e-mails encryptions. • Databases daily backups, Enterprise Vault and Symantec Backups solutions. Technical Environment: Windows Server 2003, Windows Server 2008, MS Exchange server 2003 and 2010, IIS, Barracuda, Active Directory, F5 Big IP, VMware, vsphere, hyper-v, Mac OS, Windows XP, Windows 7, terminal server, print server, Mitel Administrator, Mobile support, iPhone, iPad, Blackberry, Android.

DHL ExpressHelp Desk

Jan. 2006 - Oct. 2010HerediaHelp Desk Specialist, Electric Tools Specialist • Help Desk specialist, L1 and L2 support, working with an 1800 users environment. • HP Service Desk ticket entry specialist, creating reports for weekly meetings and metrics. • Received Training from Brazilian Engineers in order to setup electronic Tools created for DHL´s clients. • Electronic tools for DHL´s Clients: o Coordinate the integration of DHL systems with different companies  Built a XML based software to integrate DHL systems with Samtec Database.  Integrated SQL Database from different customers to DHL Systems. o GPRS and New Software Integration  Helped in the integration of new scanners with windows mobile OS and DHL sys-tems using GPRS settings, DHL was the first company in Costa Rica in use this tech-nology.  Worked with DHL Malaysia in order to start the new systems that were built in Malaysia. o Started new call center for all Central America and Caribbean area  Started new call center and unified all the help desk support in one country, all was based in Costa Rica  Worked L2 and trained new technicians. • Specialist in Costa Rica´s customs systems. • Traveled and worked in different countries in Central America. Technical Environment: Windows Server 2003, Active Directory, DHCP, DNS, IP Avaya systems, Infrastructure support, Windows XP, Windows 7, Windows Mobile, Cisco VPN, Citrix Client Configuration. .