Monika Niauraite - Product Owner, Adroiti technologies

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Network Power<100 people

Roles

💸100%

Marketing

👍100%

Sales & BizDev

🧨100%

Consulting

Geos

🇱🇹100%

Lithuania

Work Background

Adroiti TechnologiesProduct Owner

Jan. 2023

Sensus AeroProduct Owner

May. 2022 - Dec. 2022-Creating a product road map based on vision -Managing the product backlog and prioritizing them based on changing requirements -Overseeing all stages of product creation including design and development -Working closely with Product Director to create and maintain a product backlog according to business value and ROI -Leading the planning product release plans and set the expectations for delivery of new functionalities -Monitoring and evaluating product progress at each stage -Controlling the outsource team -Participating in Scrum meetings and product sprints -Working together with super-users and clients to understand and anticipate their needs and translate them into product requirements

Front ITProduct Owner / Business Analyst

Aug. 2021 - Apr. 2022Vilnius, Vilniaus, Lithuania-Shaping IT solutions for customers -Requirement’s analysis, definition and documentation, wireframing -Ensuring proper scope elicitation and manage scope changes -Effective communication with internal delivery teams as well as business stakeholders -Helping the customers to define and drive the Product Vision and connecting the dots -Keeping just the right amount of documentation on Software Products and Business processes

TeliaDigital Channels Product Owner

Apr. 2020 - Jul. 2021- Digital Self-Service product ownership for B2C customers - Determining product vision, goals, roadmap, features, user stories - Delivering through a full product lifecycle: writing product requirements, prioritization, and executing product releases - Collaborating with stakeholders, PO team to understand the needs for the product - Collaborating with developers and architects to establish the technical vision between usability and performance needs, support them during development process - Analyzing current solutions/processes and identifying improvement opportunities, problems root cause and finding solutions

TeliaAgile Product Owner / Business Analyst

Apr. 2019 - Apr. 2020- Billing and Accounting product ownership; - Responsible for product roadmap, vision execution and product related projects representation; - Ensuring that customer value is met during development life-cycle; - Defining, prioritizing, delivering and implementing features/capabilities to daily business with development team and business stakeholders; - Together with business analysts conducting analysis, gathering and documenting requirements, developing process models; - Acting as contributor in user story definition assisting IT team with clarification, story sequencing and team objectives; - Responsible for final approval of features before acceptance into production; - Coordinating needed change management activities to ensure smooth handover to business; - Proactively leading impact analysis, initiate changes, communicate progress, decisions, dependencies and risks.

EYBusiness Consultant

Feb. 2018 - Apr. 2019LithuaniaExecution of client's assignments in main areas: - Business requirements specification; - IT operational effectiveness and business case development; - Program and project management; - Business process improvement; - Major business transformation / centralization;

Lidl Lietuva UABIT Consultant

Aug. 2015 - Feb. 2018Lithuania- Delivering retail system's IT support and service solutions for stakeholders; - Participating in IT projects delivery: gathering project requirements, analyzing risks, creating and executing implementation plans; - Taking responsibility for customer escalations, incident, knowledge and request management in IT department; - Collaborating with the internal/external/international technical, application teams to ensure high performance of IT service delivery and change management process; - Monitoring effectiveness of the Service&Support team against SLA/KPIs, driving through change as needed; - Responsible for established knowledge management process and tools in IT deparment; - Improving customers journeys prototypes and executing IT marketing projects; - Implemented Support web tools: "Service Now", Store Support Portals, IT Service Catalog, Access Management-Control systems; - Leaded IT Service&Support department in "Lidl Lithuania" country grand opening;

OmnitelQuality Coordinator - Project Manager

Jan. 2014 - May. 2015Lithuania, Vilnius- Planned and implemented IT projects in Customer Care Department: validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources; - Ensured 1st line and 2nd line agents work efficiently by coordinating team leaders and improving internal department processes; - Ensured service's and B2C, B2B customers care quality management strategy delivery; - Coordinated IT systems software updates implementation with external partners, internal departments; - Prepared and successfully delivered change management plans with internal departments, external partners, company's clients.

OmnitelCustomer Care Specialist

Jul. 2011 - Jan. 2014Lithuania, Vilnius- Managed, participated in testing software programs with external partners; - Became administrator of Customer Care programs and achieved sales goals; - Analyzed customer complaints and provided appropriate personnel for assistance.

LintelSales Manager

Jun. 2010 - Jun. 2011Lithuania, Vilnius- Achieved personal sales and customer care quality goals; - Gained knowledge of international transit services, leased lines and circuits, IT services markets, structure. - Coordinated formal team meetings weekly, provided feedback;

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