AccentureSenior Software Engineer, Application Analyst
Sep. 2013 - Jul. 2014Taguig City, PhilippinesEstablished service level agreement implementation and daily operational management. Served as subject matter expert for Remedy and in-house application, providing leadership, guidance, and mentorship to junior resources. Conducted peer reviews to ensure software configuration satisfied design specifications required by end-users. Maintained BMC Remedy ITSM platform, including performance tuning and applying patches and updates. Administered the application, formulated queries and reports, and monitored processes to ensure all processed transactions were correctly. Key Achievements: • Ensured operability checklist remained 100% complete by preparing and reviewing documentation, providing smooth implementations of quarterly application releases. • Developed a macro that automated seven daily morning reports, reducing time spent by 66%.