Mark Pon-an - DevOps / Site Reliability Engineer, Macquarie Philippines

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Philippines

Work Background

Animo Host Technologies IncEntrepreneur

Aug. 2021 - Dec. 2022PhilippinesAnimo Host Technology Solutions is a start-up company that provides Cloud and DevOps services to clients. We offer solutions from design, development, implementation, and operations best fitting the needs of our partners.

Macquarie GroupManager, Site Reliability - Platforms Engineer

Jul. 2021Makati, National Capital Region, PhilippinesFollowing Agile - DevOps Methodologies, operated a high-quality technical behavior to ensure mission-critical business applications remain highly functional and meet the stakeholders' requirements. Achieved technical effectiveness in back-end development using Linux/UNIX shell scripting for development, database management for analytics, and cloud technologies (AWS and GCP). Led the team's security management, enacting security operation practices. Coached a team of 4 engineers to manage resilience and compliance of our applications and systems.

Frui Vita TradingEntrepreneur

Mar. 2018 - Dec. 2022PhilippinesWe sell publish low-content books like themed journals, planners, activity books, puzzle books, and educational materials.

Macquarie GroupExecutive, DevOps - SRE

Jul. 2015 - Jul. 2021Makati City, PhilippinesKey Achievements: • Saved around $30,000 monthly through automation and continuous improvement efforts. • Implemented solutions to protect customer's personally identifiable information through the introduction of data masking strategies. • Ensured 100% compliance of on-premises and cloud infrastructure through orchestration of steps that adhere to security audits and disaster recovery plans.

L&T InfotechSenior Software Engineer, Business Solutions

Jul. 2014 - Jul. 2015Makati City, PhilippinesServed as one of only two main resources for the company’s initial establishment in the Philippines. Collaborated with offshore resources to effectively meet company goals and provide a seamless outsourcing solution. Administered all operations in Manila, serving as point of contact, developing business relationships, and ensuring smooth transitions of activities, concerns, and tasks to local team members. Key Achievements: • Awarded “Best Performing Team” for achieving 98% of objectives set forth and providing top quality client service. • Ensured 100% functionality of the application by performing weekly and monthly maintenance. • Achieved 95% Coreworx application availability and met service level agreement for resolution of incidents and request completions while facilitating level 1 and level 2 operations.

AccentureSenior Software Engineer, Application Analyst

Sep. 2013 - Jul. 2014Taguig City, PhilippinesEstablished service level agreement implementation and daily operational management. Served as subject matter expert for Remedy and in-house application, providing leadership, guidance, and mentorship to junior resources. Conducted peer reviews to ensure software configuration satisfied design specifications required by end-users. Maintained BMC Remedy ITSM platform, including performance tuning and applying patches and updates. Administered the application, formulated queries and reports, and monitored processes to ensure all processed transactions were correctly. Key Achievements: • Ensured operability checklist remained 100% complete by preparing and reviewing documentation, providing smooth implementations of quarterly application releases. • Developed a macro that automated seven daily morning reports, reducing time spent by 66%.

AccentureSoftware Engineer, Application Analyst

Sep. 2011 - Sep. 2013Taguig City, PhilippinesKey Achievements: • Played an integral role in restoring the operability of Remedy application during an upgrade incident: maintained a positive disposition and developed well under pressure while debugging issues and reducing the 80 backlogged issues to less than 20 in under six months. • Included for the “Accenture Future Leaders” program and proposed a project resource pyramid to produce cost savings by optimizing resource allocation. • Awarded “Gantimpala Award for People Development.”

AccentureAssociate Software Engineer, Application Analyst

Jun. 2010 - Sep. 2011Taguig City, PhilippinesKey Achievements: • One of the first three resources in Manila to support BMC Remedy, spearheading the operations team and attaining the target of 95% application availability. • Maintained 0 incidents caused by configurations by regularly reviewing backlogs.