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Work Background
Security Bank CorporationSAVP Late Collections Head
Sep. 2020Metro Manila- Provide strategic leadership for Late Collections operations across Retail and MSME banking products (61+ DPD), overseeing Php265B+ in past due exposures spanning Auto, Business Loans, Credit Cards, Mortgages, and Personal Loans. - Steer enterprise-wide recovery strategies, leveraging internal teams and multiple external agencies (654+ FTEs) to maximize collection and recoveries, optimize asset quality, and contain credit risks. - Shape risk governance and performance discipline by embedding robust KPI monitoring (roll rates, recoveries, write-offs, ROPA buybacks) and ensuring alignment with corporate objectives and regulatory standards. - Influence enterprise strategy through cross-functional leadership, partnering with Credit, Legal, Risk and Operations to strengthen controls, governance, and credit frameworks. - Play a pivotal role in growth and profitability, contributing to portfolio acquisitions, and sales strategic partnerships (Mitsubishi, Grab, Globe, McKinsey) and product profitability initiatives. - Champion innovation in risk management, co-designing with Risk management the credit risk framework to enhance customer creditworthiness assessment and portfolio resilience.
Qiantang Philippines Inc.Director of Operations and Strategy
Jan. 2020 - Aug. 2020NCR - National Capital Region, Philippines- Strengthened credit risk management by enhancing risk models and introducing a secure yet seamless digital onboarding process, balancing customer experience with data protection. - Led collections and recovery operations for past due and written off accounts, optimizing recovery rates while safeguarding portfolio quality and profitability.
Yulon Finance Philippines CorporationCollections Sr. Manager
Aug. 2018 - Jan. 2020BGC Taguig- Member of the Management Committee, reporting directly to the President, and entrusted with establishing the company’s end-to-end Credit and Collections infrastructure across auto loans, heavy equipment, commercial vehicles and floor stock financing. - Designed and institutionalized the risk and legal governance framework for repossession, foreclosure, and asset disposal, ensuring compliance with regulatory and corporate standards. - Directed the annual collections strategy, setting and monitoring portfolio KPIs-including roll rates, write- offs, recoveries, and ROPA buybacks-while aligning with enterprise objectives and stakeholder expectations
CTBC Financial Holding Co., LtdManager Quality Control
Jan. 2018 - Aug. 2018Bgc, Taguig PhilippinesReported to Sr. leadership while directing the remediation of high-risk technical accounts with documentation gaps, protecting portfolio quality and minimizing revenue leakage. - Led cross-functional collaboration with Collections, Credit, Legal, and Operations to embed stronger controls and governance across the loan and mortgage life cycle. - Designed and implemented quality assurance frameworks to identify gaps in loan and mortgage documentation, reducing rework and delinquency risks.
Toyota Financial Services International CorporationREMEDIAL Unit Head
Jan. 2016 - Jan. 2018MakatiReported directly to the CFO and President, leading both internal and external teams in the successful recovery of Php1.4B, exceeding targets by 200% through comprehensive recovery strategy overhaul. - Championed 5 Kaizen initiatives across SLA governance, reporting, commissions, and account management, embedding continuous improvement into operations. - Streamlined the customer service framework for remedial accounts and transformed the 3rd party and field collections team to boost efficiency and accountability - Forged strong partnerships with sheriffs and national highway patrol groups, significantly enhancing vehicle recovery efforts across the country
IBMAR ORder to Cash Manager
Jan. 2013 - Jan. 2016Manila, Philippines- Directed accounts receivable operations across EMEA and APAC, managing EUR150M average monthly receivables per region - Partnered with Senior Finance leaders to align regional strategies with global objectives, driving performance and compliance - Achieved 80% improvement in collections efficiency through strategic process re-design, governance, and cross-functional collaboration, strengthened global reporting standards, providing executive visibility and actionable insights to leadership teams.
AdmerexCollection Team Leader
Jan. 2011 - Jan. 2013Makati, PhilippinesManaged 16 outbound and field collectors across multiple portfolios. Successfully reduced revenue losses by recalibrating call flows and strengthening escalation procedure. Skilled in driving team performance, enhanced operational efficiency, and ensuring compliance with collection standards. Consistently delivers measurable results through balance leadership, strategy, and execution.
CitiCredit and Collection Officer
Mar. 2005 - Jan. 2011Quezon City, PhilippinesConsistently achieved and exceeded monthly targets, earning multiple awards for top performance as a collection officer. Skilled in negotiation, account recovery and risk management while maintaining customer focus
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