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Work Background
3PM.PILIPINAS MUNAExecutive Producer
Mar. 2019Manila, National Capital Region, PhilippinesExecutive Produce episode content, research, and program flow development
SEAIR International AirlinesTraining Development Manager
Mar. 2017 - Apr. 2024Makati City
Cebu Pacific AirCabin Crew Supervisor
May. 2014 - Dec. 2016Aircraft Qualification A320 Family A330 Family
Freelance ConsultantAirline Consultant
Jan. 2011Manila, PhilippinesAirline Set Up and Start Up/ Organizational Structure Streamlining/ Airline Imaging/ Hiring and Training of Inflight Services Department Personnel/ Customer Service Implementation.
SPIRIT OF MANILA AIRLINESHead of Systems and Standards - Cabin Crew Unit
Oct. 2008 - May. 2013Manila Philippines•Assist in the formulation of the Inflight department and the Cabin Crew policies and procedures •Initiates, evaluates, recommends, processes manpower requirements for the division •Ensures the implementation of the Cabin Crew policies and procedures •Plans, organizes, monitors, evaluates Inflight Services office systems and procedures •Formulates, develops, monitors cabin crew performance appraisal system •Trains, develops and evaluates cabin crew in accordance with the company policies and regulatory bodies and agencies (CAAP) •Reviews. Recommends revisions of the cabin crew monthly schedule •Conducts periodic consultancy work with other departments •Recommends developmental programs for cabin crew •Ensures availability of cabin crew manual, uniform and equipment and office supplies •Ensures open communication with the airline governing entities •Performs other duties as may be assigned by the Manager of Inflight Services and senior company officers •Act as Rater/ Line Check cabin crew and ensures effective implementation of exisiting policies
Tair AirwaysHead of Cabin Crew Unit
Sep. 2006 - Apr. 2007Ayala Avenue, Makati City
QUIK AIRCustomer Care Specialist
Jul. 2005 - Jul. 2006Calgary, Alberta Canada•Facilitates departures and arrivals of passengers and cargo for the airline •Works at the check in counter •Processes passengers and cargo •Organize passenger manifest and other boarding requirements for scheduled and charter flights •Communicate effectively with Flight Operations and Customer Service •In between flights, functions as a call center agent for reservations of tickets and answer inquiry regarding the airlines featured services •Provide administrative assistance to the call center and management team as assigned •Conducts time management studies in order to establish a customer friendly flight schedule and operation efficiency
SOUTH PHEONIX AIRWAYSManager for Customer and Passenger Service/ Trainer for Inflight
Nov. 2003 - Jul. 2004General Aviation, Manila International Airport. (Airline Closed)*in charge of formulating all Customer and Passenger Services policies and course of action *in charge of formulating manuals/ standard for the department *involve in the branding and imaging of the company *involve in all marketing and sales activities *in charge of training both Customer service and Inflight Personnel ( Cabin Crew)
SEAIR - South East Asian AirlinesChief of Passenger and Customer Assistance
Oct. 2002 - Nov. 2003Manila Domestic Terminal A and Clark International Airport•In-charge in the overall formulation and implementation of the Company’s policies, standards and programs on customer and passenger service •Handles/conducts employee indoctrinations, trainings and awareness on customer and passenger services including handling of complaints and personality enhancement courses •Projects and anticipates the needs of the passengers, offers and introduces service product amenities •Administer and introduces new solutions and procedures in handling customers/passengers •Develops steps and strategies to improve the Company’s image *Trained ISO Internal Auditor for the Certfication of SEAIR
LAOAG INTERNATIONAL AIRLINEPROJECT CONSULTANT: LEAD CABIN CREW AND TRAINER
May. 2000 - Aug. 2000Manila Domestic Terminal A•Responsible in re organization of the Airlines Inflight Department to be compliant as required by the Air Transportation Office (now CAAP; Civil Aviation Authority of the Philippines) •Assist in any duties necessary for ensuring the smooth operations of the flight and the inflight services department •Evaluates cabin crew performance •Monitors and assigns cabin crew for their line checks •Implements company standards and procedures •Performs administrative flight, ground duties •Improves current training programs and develops new ones as per requirement •Facilitates hiring and qualifies new hired cabin crew
PHILIPPINE INTERNATIONAL AIRWAYSINFLIGHT TRAINING and DEVELOPEMENT SPECIALIST/ TRAINING SUPERVISOR
May. 1999 - Mar. 2000Makati City•Assist in the formulation of the division’s policies on cabin crew recruitment, training and development, systems and procedures •Implements cabin crew recruitment policies and procedures •Publishes training and development manuals and other pertinent information for the department •Develops training programs, crew training curriculum, requirements and programs •Acts as a check cabin crew •Updates , reviews and revises Inflight Services manuals for safety and service
Qatar AirwaysCABIN CREW
Oct. 1997 - Mar. 1998Jeddah Based•Act as a front-liner of Qatar Airways •Ensures and implements safety and service standard procedures inflight •Implements government safety regulations •Ensures, coordinates and maintains communication with the lead cabin crew, flight deck crew and other personnel concerning the flight •Ensures, handles and processes passengers’ concerns and complaints for proper and immediate actions •Ensures and implements grooming and appearance standards of other cabin crew •Maintains knowledge of all emergency procedures and safety equipment •Performs all assigned pre-flight duties to ensure proper maintenance and availability of safety and service equipment, adequate provision of food and beverage items, proper cleaning of the aircraft cabin, and emergency briefing of the passengers.
OFFICE OF THE GOVERNER PROVINCE OF ALBAYMARKETING and BUSINESS CONSULTANT FOR EVENTS/ TOURISM
Jun. 1996 - Jun. 2004Legazpi City, Legazpi Albay•Aides in the marketing research for the tourism and events economic programs and imaging of the province •Performs protocol and liaison duties for the Office of the Governor •Coordinate schedules for festivals and corresponding out-sourcing of suppliers, sponsors, talents and projected receptions. •Conducts research related task for the business development of the province
AIR PHILIPPINES COPORATIONCABIN CREW
May. 1996 - Oct. 1997Manila Domestic Terminal•Act as a front-liner od Air Philippines •Ensures and implements safety and service standard procedures inflight •Implements government safety regulations •Ensures, coordinates and maintains communication with the lead cabin crew, flight deck crew and other personnel concerning the flight •Ensures, handles and processes passengers’ concerns and complaints for proper and immediate actions •Ensures and implements grooming and appearance standards of other cabin crew •Maintains knowledge of all emergency procedures and safety equipment •Performs all assigned pre-flight duties to ensure proper maintenance and availability of safety and service equipment, adequate provision of food and beverage items, proper cleaning of the aircraft cabin, and emergency briefing of the passengers.
HOUSE OF REPRESENTATIVES, REPUBLIC OF THE PHILIPPINESLEGISLATIVE STAFF OFFICER II
Jun. 1992 - Jun. 1996Batasan Pambansa Quezon City•Provides relevant information on committee meetings and hearings •Draft bills for submission to the committee for promulgation •Performs protocol and liaison duties and task on behalf of the Congressman •Conducts and evaluates research related to the programs and service needed by the congressman for his respective district
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