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Work Background
American Bible SocietySenior Manager of Product Management
Jan. 2017 - Dec. 2018Greater Philadelphia Area* Minimized costs by more than 35% by condensing the suite of 9 digital products down to 4 active apps. * Transformed the product management team by mentoring and providing career paths for 4 inexperienced product managers.
Bohs LLCFounder / President
Jan. 2016Thorndale, PABohs LLC was launched in 2016 with a focus on helping customers be successful in their technology environment. With more than 18 years experience in business analysis, requirements gathering, project and product management in both agile and waterfall methodologies, Bohs LLC can help you identify the problems, avoid the pitfalls and develop a plan for success.
Source4TeachersDirector, Business Systems
Jan. 2014 - Dec. 2016Cherry Hill, NJAs director of business systems it is my responsibility to ensure that all our production and back office systems function efficiently and accurately. My team gathers requirements from all customers (internal business users and customers) and configures the systems accordingly. I and my team are currently working through multiple IT and business systems projects simultaneously to impact our business and bottom line.
Hyland SoftwareSr. Business Consultant
Jan. 2014 - Dec. 2014Westlake, OHA business consultant provides consulting services and delivers solutions to Hyland’s user community, leveraging the OnBase product suite’s business process efficiency tools. Such services commonly include business process analysis, business process definition, solution design, solution implementation, and customer training. Business consultants combine analytical problem solving skills with technical software configuration skills to deliver professional solutions to Hyland’s customer base.
iPipelineSenior Business Analyst
Jan. 2013 - Dec. 2014Exton, PAiPipeline automates the life insurance application process. As a senior business analyst it was my responsibility to work with client to identify functional requirements and turn them into viable specs for development, write use cases, test scripts, manage end to end testing and UAT, work closely with other teams to ensure consistent customer experience, and work with our project manager(s) to keep project(s) on track.
The Neat CompanyProduct Owner/Scrum Master
Jan. 2012 - Dec. 2013Philadelphia, PAThe Neat Company offers a unique scanning and digital filing service for small business and home users alike. My role as senior business analyst was to act as scrum master with both our Apple and Windows development teams which were co-located in Philadelphia and India, and to be a link between our product managers and development teams. I would discover and manage business and functional requirements across interrelated projects with a focus on Cloud and Mobile development in a fast paced, Agile environment. I also worked closely with other teams to ensure consistent customer experience, worked with product managers to confirm user stories, demonstrate development output, and complete the feedback loop to the development team, and planned and executed sprint-end showcases to product managers and senior executives.
Frontline EducationProduct Owner
Jan. 2011 - Dec. 2012Malvern, PA* Used a Pragmatic Marketing approach, interviewed the market, gathered requirements use cases and led the new product development effort in a SaaS environment. * Led a 12 member team in a new product development effort from requirements gathering to product beta launch. * In an agile software development environment led the effort to turn market driven data into user stories for a new product development and launch effort.
Frontline EducationSenior Consultant
Jan. 2007 - Dec. 2011Malvern, PA* Brought in more than $34K in revenue in less than 2 months, assuming total ownership for the Professional Services Organization. * Using ETL tools like Pervasive and boomi designed new data import processes significantly reducing lead time for implementing new customers. * Led the implementation project for large and high-profile customers like Nova Scotia, delivering on-budget and on-time. * Recognized for "outside the box" thinking; designing unique custom solutions for high profile customers.
Electronic Tax Systems, Inc.Customer Care Manager
Jan. 2005 - Dec. 2007Aston, Pennsylvania, United StatesAt the time this was a very small company with a valuable niche offering to cell phone providers. My role was to manage all our clients, handle any questions or issue that arose, perform QA & UA testing prior software releases, and generally insure that our clients remained happy. I was the link between our software development team and our client end-users.
Bridgeway Benefit TechnologiesSystems Consultant / Product Specialist
Jan. 2004 - Dec. 2005Linthicum, MDI primarily worked with the largest and most visible client to transition them from an older system to a new offering with GUI interface and the ability to integrate with other systems.
Frontline EducationImplementation Manager
Jan. 2000 - Dec. 2004Malvern, PAI joined this startup company as the first employee (4th member) when we had 2 customers and was privileged to be part of a fantastic ride to over 4,500 customers in 4 short years. I worked with our VP of software delivery to develop our support and implementation methodology and led first our customer support and then our solution implementation departments. During this time we grew into a multi-national company with customers (and implementation projects) all over North America.
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