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Work Background
Belle Design LLCOwner
Nov. 2016Construction and renovation
Wonderlic, Inc.Solutions Consultant
Jul. 2015 - Nov. 2017Industrial organizational psychologist
SGS North AmericaClient Manager (Project Manager)
Apr. 2013 - Jul. 2015Lincolnshire, IL•Suggests and implements process improvement interventions
•Facilitate several focus groups at all levels •Consults with subject matter experts for improvement planning
•Assesses current state of department functioning and desired state for a smooth transition during internal merger
•Develop and maintain tracking and performance tools to inform the lab operation and management of the effectiveness of the operation (using LIMS)
•Develop effective communication methods with the departments to discuss performance, successes, concerns and challenges
•Consults with department managers effectively to arrange testing
•Organize client offsite/onsite meetings •Organize projects that require offsite testing
•Assists in preparing quotations for technical work
•Handles all daily client interactions regarding project requirements and activities
•Ensure all sample documentation and methodology related issues are resolved prior to receiving samples
•Forecasts monthly revenue for select clients
SGS North AmericaClient Services Specialist
May. 2012 - Apr. 2013Lincolnshire IL• Team leader for internal merger project with sister location and Lincolnshire
• Suggested and implemented process improvement interventions
• Facilitate several focus groups at all levels • Consulted with subject matter experts for improvement planning
• Assessed current state of department functioning and desired state for a smooth transition during internal merger
• Provides testing support to clients
• Communicates efficiently with all clients regarding pharmaceutical testing • Provides exceptional customer service
• Manages client accounts and trouble shoots system issues
• Investigates and resolves all levels of client issues
• Communicates efficiently with department managers
Global Medical BrigadesVolunteer
Apr. 2010 - Mar. 2012Spent one week in remote areas of Honduras on a medial mission trip. Communicating in
Spanish with the local residents, administering medications and patient education.
Nystrom FamilyNanny
Dec. 2008 - Dec. 2011*Spend 20 hours a week caring for the 3 Nystrom children; ages 6, 4 and 2yrs, in the absence of their parents
*Perform all required guardian responsibilities in a nurturing and entertaining way
AthleticoSenior Rehabilitation Aide
Sep. 2008 - Mar. 2012Lake in the Hills• Developed and facilitated New Aide Orientation • Investigated and resolved employee relations issues
• Skilled in coaching and training all staff on current programs and processes • Developed and implemented Reward and Recognition strategy for aides • Assisted in the interviewing and training of newly hired aides • Developed an individualized mentoring program with each aide • Created improvement plans for front office procedures
• Scheduled and coordinated patients therapy sessions
• Supported and partnered with key business leaders on opening a free clinic • Engaged in all levels of patient care from front office duties to assisting the therapists with treatment
• Input patient personal and medical information into Misys Tiger database while maintaining data and patient confidentially
SKIP PreschoolSKIP Preschool Volunteer
Mar. 2007 - Jan. 2010•Interacting with special needs children and applying those experiences to my future career
Euclid BeveragePromotor
Aug. 2006 - Jan. 2008•Dealt with difficult customer situations in a professional and productive manner
•Create a consistently positive experience for all customers
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