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Work Background
Associate Director, Transformation Program Management
KPMG Saudi ArabiaAssociate Director, Transformation Program Management
Jun. 2023Riyadh, Saudi Arabia✅ Designed and operationalized national-level EPMOs for strategic government portfolios exceeding $400M, enhancing transparency, decision-making, and delivery performance. 📊 Introduced KPI-driven governance frameworks and real-time analytics dashboards, reducing reporting cycles by 60% and improving on-time delivery by 35%. 🤝 Advised regulatory authorities and top-tier government entities, aligning transformation programs with public policy, compliance standards, and investment priorities. 💡 Led digital enablement initiatives across financial and social sectors, integrating FinTech, CRM, ERP, and AI-driven solutions to support service transformation. 📈 Delivered cost optimization strategies that achieved over $25M in savings through portfolio reprioritization, process automation, and vendor renegotiation. 🌍 Managed multi-stakeholder engagement across ministries, private sector leaders, and global partners, fostering alignment between public sector reforms and private innovation. 📑 Developed market intelligence reports and strategic planning frameworks to guide leadership decisions, support resource allocation, and drive policy innovation. 🛠️ Enabled seamless integration of emerging technologies by managing cross-functional teams, overseeing vendor performance, and enforcing delivery accountability.
Sr. Transformation Program Manager
VodafoneSr. Transformation Program Manager
Jul. 2021 - Jun. 2023EgyptDirected cross-market digital transformation programs across Europe, improving operational efficiency by 28%. Spearheaded CRM, RPA, Process Mining and service automation initiatives, increasing productivity by 25%. Delivered managed service transitions that achieved ~15% YoY cost savings. Designed governance playbooks and performance tracking systems adopted group wide. Enabled stakeholder transparency through real-time dashboarding and agile reporting tools. Led digital transformation programs across CARE service lines in Vodafone Europe, driving innovation and efficiency. Collaborated with enterprise PMO to digitize program management lifecycles, enhancing project delivery. Developed digital enablement workstreams to streamline transformation portfolios and improve project outcomes. Implemented governance structure and controls to ensure successful execution of transformation programs.
Senior Manager – PMO Practice, Transformation Management Unit
PwC Middle EastSenior Manager – PMO Practice, Transformation Management Unit
Apr. 2019 - Jun. 2021Riyadh, Saudi ArabiaDirected and managed strategic programs and portfolios exceeding $400M USD, directly contributing to the generation of sustainable non-oil revenue streams for the Kingdom of Saudi Arabia. Established PMO functions across multiple complex governmental portfolios, ensuring full alignment with Vision 2030 transformation priorities. Designed and operationalized governance frameworks in accordance with international best practices (PMI, MSP), elevating portfolio transparency, accountability, and delivery efficiency. Developed a value-driven performance model to calculate earned value across high-impact national projects, supporting strategic investment decisions. Created and deployed a benefit realization methodology to track program outcomes post-delivery, enabling data-driven evaluation and continuous improvement. Mentored and coached over 30+ junior and senior project managers, enhancing delivery capabilities and ensuring strict adherence to governance protocols and execution standards. Led capacity planning and delegation strategy, building a skills inventory and dynamic resource allocation model to optimize team performance and workload balance.
Senior Project Manager – Global Transformation Programs
VodafoneSenior Project Manager – Global Transformation Programs
Mar. 2017 - Mar. 2019EgyptDeveloped comprehensive business cases and project initiation documentation to justify strategic investments, securing executive sign-off and multi-million-dollar funding approvals. Defined and validated program scope, governance structure, and high-level deliverables, ensuring alignment with business goals and cross-functional priorities. Collaborated with financial controllers and analysts to negotiate and finalize project budgets, balancing cost control with operational needs. Obtained full sponsorship and governance endorsement from Steering Committees and Executive Leadership, driving stakeholder alignment and execution authority. Structured and led high-performing project teams, assigning responsibilities based on skillsets and capacity planning to optimize delivery effectiveness. Established project control frameworks, including reporting mechanisms, change control processes, and risk management dashboards, tailored to stakeholder expectations. Designed and delivered end-to-end project implementation plans, with clearly defined milestones, timelines, and contingency measures across prototype, pilot, and enterprise roll-out phases. Built and maintained strong relationships with senior stakeholders, sponsors, and interdependent business unit leaders to ensure program success and resolve escalations. Led project status reporting and strategic issue resolution through executive steering forums, ensuring transparency and informed decision-making. Identified and mitigated cross-functional risks, managed scope control processes, and drove structured change management throughout program lifecycles. Assessed business readiness and operational impact to ensure flawless roll-out execution, with full stakeholder buy-in and transition approvals. Delivered tangible business value by forecasting, tracking, and reporting on benefit realization, aligned with broader strategic objectives.
IT Projects Lead
Nile AirIT Projects Lead
Nov. 2013 - Nov. 2016Cairo, EgyptLed cross-functional teams spanning IT, finance, and business operations to deliver high-impact technology transformation projects aligned with business objectives and operational needs. Successfully transitioned Nile Air from SITA Maestro DCS to Amadeus Altea DCS across all stations, delivering a seamless migration that improved check-in efficiency and passenger experience. Directed the implementation of Amadeus Revenue Management and Revenue Accounting systems, enabling more accurate forecasting, fare optimization, and revenue control. Oversaw end-to-end delivery of Salesforce Service Cloud, Marketing Cloud, and Analytics platforms, enhancing customer engagement and internal service performance. Designed and adapted project methodologies (Agile and Waterfall) based on complexity and stakeholder readiness, producing detailed roadmaps, WBS, and milestone-driven schedules. Mitigated risks through comprehensive analysis of financial, operational, and system data, ensuring all projects were delivered on time, within scope, and under budget. Proactively managed change in a highly dynamic aviation environment, ensuring minimal disruption and high stakeholder adoption through effective communication and training. Benchmarked technology upgrades against leading aviation solutions to align Nile Air with modern global standards. Directed and coordinated third-party vendors, virtual teams, and offshore contributors, ensuring high delivery quality, SLA adherence, and seamless integration with internal systems.
Senior IT/Technical Project Manager
ACCORD CAPITAL MARKETS PRIVATE LIMITEDSenior IT/Technical Project Manager
Aug. 2010 - Aug. 2013United Arab EmiratesChatGPT said: Here’s a refined and achievement-oriented rewrite of this role description, ideal for a technical project manager, IT lead, or transformation manager role in your CV or LinkedIn profile: Senior IT/Technical Project Manager (Title can be adjusted as needed) Led end-to-end project planning, translating strategic business objectives into clearly defined technical requirements, timelines, and implementation roadmaps. Supervised day-to-day activities of cross-functional technical teams, ensuring alignment with project milestones and proactively resolving delivery bottlenecks. Conducted regular team syncs and technical stand-ups, fostering a collaborative environment for identifying risks, resolving issues, and maintaining delivery momentum. Defined and documented project deliverables, roles, and responsibilities, ensuring clear accountability and execution ownership across all contributors. Conducted technology assessments and procurement evaluations, delivering comprehensive cost-benefit analyses to guide high-value hardware and software investments.
Senior Information Technology Engineer
Axiom TelecomSenior Information Technology Engineer
Mar. 2006 - May. 2008United Arab EmiratesProvided enterprise-wide IT infrastructure support across multiple regional branches, ensuring high availability, uptime, and operational continuity for core business systems. Led the implementation of IT upgrades across hardware, networking, and system software platforms, enhancing system reliability and reducing incidents by over 30%. Designed and maintained secure backup and disaster recovery strategies, improving business continuity preparedness and minimizing risk of data loss. Collaborated with cross-functional teams to troubleshoot, diagnose, and resolve critical system issues in real time, ensuring minimal service disruption. Managed user access controls, system monitoring tools, and preventive maintenance schedules, leading to improved system health and reduced downtime. Delivered training and user support for internal staff across departments, enhancing digital adoption and productivity within the organization. Supported IT planning for retail and logistics systems, enabling more efficient device management, inventory tracking, and store-level operations across Axiom branches.

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