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Work Background
The Resource Manager ApSBusiness Owner
Oct. 2021Denmark
Synchrogenix, a Certara companyAssociate Director, Resource Managment
Mar. 2020 - Dec. 2022Raleigh, North Carolina, United States
HillromResource & Capacity Manager
Jul. 2017 - Mar. 2020Raleigh-Durham, North Carolina AreaEstablishing a new Resource & Capacity Management function in Hillrom's US consulting practice (Clinical Workflow Solutions).
Symphony Health SolutionsResource Manager
Sep. 2015 - Jun. 2017Horsham, PAEstablishing a new Resource Management position in Consulting and Services, as an essential role in the daily operation. Responsible for increasing efficiency across the teams in Commercial Effectiveness through effective management of staff resourcing. Implementing new tools and metrics to measure utilization, project profitability and forecasting.
MicrosoftResource Manager
Dec. 2011 - Aug. 2014Copenhagen Area, DenmarkFull responsibility of efficient and effective deployment of all IT consultants in Microsoft Services Consulting (MCS). • Built a Resource Management division from scratch. Full responsibility for Resource Management in Denmark with 1-2 administrative assistants.
• Successfully implemented Microsoft’s own Resource Management tool in Denmark.
• Member of management team of 6 managers and key player in decisions regarding staffing, operations, forecasting, organization, performance metrics and partners. Generating data and recommendations for management meetings and identifying resource constraints.
• Managed - 45 Microsoft consultants (architects, project managers, consultants). - 14 preferred partners and 10 non-preferred.
• Served as the central point of contact for all activities involving fulfilling engagement staffing requests using internal and external resources. • Partner management; building and maintaining relationships; contracts and negotiations.
• Capacity planning and forecasting; predictive analysis for identifying trends in skill and business demands.
IBMResource Deployment Manager
Oct. 2006 - Nov. 2011Copenhagen Area, DenmarkDeployment of IT consultants in a large Resource Management team in IBM Global Business Services.
• Managed - 140 consultants (developers, architects and consultants) and their allocations on different IBM projects. - staffing of 6 accounts with IBM consultants or external vendors/subcontractors. • Streamlined Resource Management processes and communication in IBM’s consulting business organization • Administration and coordination; interviews; coaching; follow up; performance reporting and communication tasks. • From 2009-2011 one of the primary drivers of outsourcing 40% of the Nordic Resource Management tasks to a low cost center in India. • Nordic trainer on site in Bangalore, India.
Mærsk DataContract Manager
Oct. 2004 - Sep. 2005Copenhagen Area, DenmarkSecured a professional project of converting 110 contracts to a new Master Agreement standard with minimum impact for clients and the organization.
- Supervisor for one employee who did the physical conversion. - Developing, drafting, and negotiating contracts according to approved pricing, legal and regulatory guidelines. - Monitoring contract performance with regard to terms
Mærsk DataAccount Manager
Jan. 2003 - Sep. 2004Copenhagen Area, Denmark- Managing a portfolio of shipping clients working with sale of IT and services.
- Proposal writing; handling and negotiating contracts.
- Daily client care and maintaining a good relationships with clients. - Primary contact between client and delivery.
- Using contacts to generate new business.
Mærsk DataIT Consultant - support associate
Mar. 2000 - Dec. 2002Copenhagen Area, DenmarkEstablished reports, procedures and processes to support the HelpDesk to successful growth.
- Part of organizing the local and global helpdesk setup: - Writing, implementing and maintaining internal processes and procedures. - Establishing the baseline for helpdesk reporting to customers and QA on all customer reports. - Designing the user interface to the helpdesk intranet and copywriter on all contents.
Jupiter Communications LLCPR Intern
Aug. 1998 - Dec. 1998New York CityInternship
Conterm Consolidation ServicesFreight forwarder intern
Aug. 1997 - Dec. 1997Greater Los Angeles AreaInternship
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