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Work Background
XobuyaCo-Founder
Jul. 2018Sydney, AustraliaLed the planning and delivery of tailored applications for small and medium-sized businesses ensuring project timelines and budgets were met with a focus on quality and customer satisfaction.
- Developed and maintained an acute understanding of customer needs through continuous competitor analysis and stakeholder engagement.
- Enhanced UX and product design in collaboration with key stakeholders to optimise user experience and increase product adoption rates.
- Utilized data-driven insights to drive key updates and improvements to software, enhancing functionality and performance based on user feedback and market trends.
- Managed and coordinated external vendors, APIs, and plugins effectively to integrate third-party tools such as Stripe, Square, and BPoint, automating payment collection and streamlining workflow processes.
- Consulted with clients to optimise business operations and processes, implementing strategies for capital raising and developing comprehensive business cases for investment decisions. Achievements:
- Designed, created, and maintained a customised app tailored for the shade solutions industry, achieving significant operational efficiencies and customer satisfaction.
- Successfully integrated third-party tools such as Stripe, Square, and BPoint to automate payment collection and enhance workflow efficiency, contributing to streamlined operations and improved financial performance.
ApheroDirector / Senior FileMaker Developer
Jun. 2017Managed large-scale application development projects across various industries.
Drove business development, consultation, and product management efforts.
Built strategic relationships with business owners and key client stakeholders.
Identified process gaps and opportunities for improvement in client business processes.
Developed product roadmaps and executed the delivery of systems and products. Key Achievements:
Increased sales rep productivity by 220% in the shade solution industry.
Streamlined accounts payable process for a client, resulting in annual savings of $65k.
Stabilised supplier pricing for an ASX-listed company, reducing the cost of goods.
Implemented payment automation solutions using Stripe, Square, and BPoint, improving payment collection efficiency.
Blackframe SoftwareDirector / Senior FileMaker Developer
Mar. 2015 - Oct. 2017SydneyManaged large-scale application development projects across diverse industries, ensuring projects were delivered on time, within budget, and met client requirements.
- Led business development initiatives, providing consultation and strategic product management to enhance client satisfaction and drive revenue growth.
- Cultivated strategic relationships with business owners and key client stakeholders, fostering collaboration and trust to achieve mutual business objectives.
- Identified process gaps and opportunities for improvement in client business processes, implementing solutions to optimise efficiency and effectiveness.
- Developed comprehensive product roadmaps and executed the delivery of systems and products, aligning with strategic business goals and client expectations. Achievements:
- Increased sales rep sales by 220% in the shade solutions industry through the implementation of a tailored application and strategic process improvements.
- Streamlined accounts payable processes for a client, resulting in annual savings of $65k and improved financial management.
- Stabilised supplier pricing for an ASX-listed company, reducing the cost of goods and enhancing profitability.
- Implemented payment automation solutions using Stripe, Square, and BPoint, significantly improving payment collection efficiency and reducing administrative overhead.
Blackframe SolutionsFounder / Filemaker Developer
Jun. 2014 - Oct. 2017Sydney, AustraliaCreating business solutions.
Making data work.
Mobile + Desktop Solutions.
AppleBusiness Process Optimisation Specialist
Aug. 2012 - Jun. 2014Internal Filemaker Developer.
Implementation of world wide systems & policies.
Development of systems and policies.
Systems analysis.
Process improvement.
Apple Inc.Senior Order Management Specialist
Jul. 2008 - Aug. 2012Key Achievements:
• Performance review rated as Significant Contributor for FY09 & FY08
• Participating in Phoenix Project, sent to USA.
• Created new order entry format which reduced the time required by 10hrs a week and the potential for error.
• Built the Credit Claims Online FileMaker database for customers enabling them to lodge their Credit Claims electronically.
• Created and implemented uniformity in the DOA process using FileMaker. • Successfully cleared the Mass Merchant Credit Claim backlog from over 1000 outstanding Credit Claims.
• Implementation of Mass Merchant's mandatory Credit Claim number to be submitted with their DOA/RMA's where possible. Responsibilities:
• Managing of Phoenix Test Environment, Training and Rollout for Australia/New Zealand.
• Meeting of SLA’s for : DOA Processing, Manual Order Entry, Call Metrics, E-mail Metrics
• Managing workflow for Mass Merchant team members
• Upskilling of Mass Merchant team members
• Weekly Team Meeting Presentations
Apple Inc.Order Management Specialist
Aug. 2007 - Jul. 2008Key Achievements:
• Received January hero of the month award
• All metrics were met and exceeded
• Learning a new company, systems, policies and processes successfully.
• Taking over of Senior duties in Senior absense. Responsibilities:
• Processing of DOA’s, Manual Order Entry
• Resolving post sales issues • Developed good relationships with Sales, Logistics and Allocations teams (internally), Mass Merchant partners, buyers and TNT (externally).
• Management of Order Backlog, Puchase Order Cancellation and Aged RMA Reports.
Flight CentreSales Consultant
May. 2007 - Aug. 2007Key Achievements:
• Learning a new company, systems, policies and processes successfully.
• Meeting and exceeding sales targets
• Sales & Pricing
• Presentations to Industry Groups
National Australia BankBusiness Banking Assistant
May. 2003 - Dec. 2006Key Achievements:
• Sent to Perth to present to 7 locations the Nationwide Bills Trading Upskilling Course
• Exceeding sales targets and negotiating rates for Term Deposit • Post Sales Support • Customer Enquiries & adhoc processing
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