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Work Background
La Bonne Vie Consulting (Pty) LtdPeople Advisor
Nov. 2023Cape Town, Western Cape, South Africa · HybridAs a People Advisor, I work collaboratively with a range of organisations to guide them through strategic transformations in aligning their People practices with the demands of the Future of Work. I evaluate industry trends and integrate these with evidence-based People Science to offer clients tangible insights that can be used to create flexible work that puts the employee experience at the centre and ultimately drive results such as talent attraction and retention, employee wellbeing, and innovation. My advisory approach favours skills-based work design, automation, analytics, and I am committed to facilitating the creation of equitable cultures and supporting self-directed leadership development.
London Business SchoolExpert in Residence: People Science and the Future of Work
Jan. 2023London, England, United Kingdom · HybridI am a member of the LBS Institute of Entrepreneurship and Private Capital Experts in Residence Programme. The programme forms part of its broader mandate to support entrepreneurs and investors, in their pursuit of innovation that impacts society, by equipping them with the tools, expertise and insights to drive growth.
MierbaAssessment Development Advisor
Aug. 2022Tokyo, JapanMierba is a tech startup that provides proprietary pre-employment assessments to identify the best talent based on person-job fit. My role is to guide the development of Situational Judgement Assessment frameworks and instruments in line with psychological best practice.
8020 ExcelleratePsychometric Advisor
Jul. 20228020 Excellerate™️ equips leaders with the tools and insights to tackle changing leadership challenges with confidence. My role is to guide psychological best practice and to translate assessment results into meaningful feedback.
DISRAPTIOAdvisory Board Member
Feb. 2022London, England, United KingdomDisrapt.io is a SaaS tech startup. As member of the advisory board I offer critical assessment and input on the diagnostic questionnaires, from a user-engagement, user-experience and communications perspectives. I also provide expert input on People-related diagnostic frameworks.
La Bonne Vie Consulting (Pty) LtdPrincipal Psychologist
Jul. 2021 - Nov. 2023Cape Town, Western Cape, South Africa · HybridAs Principal Psychologist I provide specialist professional leadership and oversee the firm's psychological consulting practice. I support the Managing Director to develop psychological service offerings and improve outcomes. Specific duties and achievements include:
● Ensure LBVC’s compliance with legal and ethical standards of psychological practice, by staying abreast of developments in the field through active participation in psychological research, the supervision of intern psychologists, and the thesis supervision of postgraduate students in psychology.
● Enable organisations to create measurable and scalable People initiatives through the design and delivery of workshops on current topics such as “Organisational Culture in Tech”, “Design Organisations of the Future”, and “People Analytics for Non-Data Scientists”.
● Lead interdisciplinary (psychology, business, law) research projects on human behaviour with partners from the University of Edinburgh Business School, Queen Mary University of London, London Business School, and Stellenbosch University.
● Lead multi-organisational research initiatives (design, data collection, analysis, report writing, and presentation) focused on the current state of post-pandemic People practices, and providing tactical insights to stakeholders.
● Strengthen organisations’ leadership talent pipelines through the application of psychometric tools and methodologies such as Stratified Systems Theory and Cognitive Process Profiling.
● Provide state of the art executive coaching by translating the latest research into practical applications.
● Resolve startup and scale-up board dysfunction, improving the likelihood of successful IPO, through structured behavioural group interventions.
● Address issues of performance, DEI, engagement and wellness by leading bespoke People analytics projects, from discovery to implementation.
● Draft policy that is evidence-based and guides organisational practice that ensures employee wellbeing.
South32Specialist: Governance
Sep. 2020 - Jun. 2021Johannesburg Metropolitan Area● Improved robotic process automation through analyses of behavioural trends in process standard compliance and non-compliance.
● Improved process adherence to statutory requirements, through analyses of focus group data, triangulated with organisational data that identified areas of potential legal risk.
● Designed and implemented feedback strategies using engagement surveys, lifecycle surveys, net promoter score surveys, and performance management data.
● Lead audits of M&E frameworks and developed amendments along with department heads. ● Designed and delivered training on changes to governance processes and policies.
● Won a team excellence award in 2020 for developing and delivering training focussed on supporting employees with the transition to fully-remote work.
● Won an innovation award in 2021 for significant process improvements through robotic process automation.
South32Senior Consultant, key client: South32 Robotic & Cognitive Automation
Oct. 2019 - Aug. 2020Johannesburg, Gauteng, South AfricaFrom October 2019 I worked as an Independent Consultant to clients in Construction, Energy and Mining. My key client was South32's Global Business Services. Project work for these clients included the following:
● Improved existing policy by conducting compliance and governance audits and drafting amendments.
● Elevated employee experience by means of integrated success metrics and employee feedback systems.
● Contributed to business continuity planning through the design and implementation of an employee wellness strategy.
● Conducted structured 1-on-1 and group coaching sessions in line with clients’ leadership development strategy.
● Employment relations and employment law advisory to executive management teams for the design and implementation of fair and compliant employment practices.
Uconomy YouthHead of Research and Development
Mar. 2019 - Sep. 2019Johannesburg Area, South AfricaAfter building and stabilising a high performance People Department, I made a lateral career move within the UNexus group of companies and took on the role of Head of Research and Development. Since UnlockD was now no longer one contained company, but a network of companies embedded in a complex business ecosystem, there was a strategic shift for more emphasis on high quality research output. My role included:
● Built a new Research and Development department from scratch to strengthen UnlockD’s service offering, improve eligibility to secure private and public funding, and cement the organisation’s position as a knowledge leader in the field of social development. ● Offered expert guidance on the governance of ethical People practices as a member of ExCo.
● Kept UnlockD at the forefront of social development by monitoring trends in education, employment, and technology in sub-Saharan Africa.
● Oversaw the development and validation of psychological frameworks, exploration of new intellectual property, data analysis, and reporting.
● Supported strategic product development by conducting focus group-, interview- and survey research into contemporary youth education and employment issues.
● Set up local Private Sector Advisory Groups by establishing strategic partnerships with stakeholder groups including the University of Edinburgh Business School and the UN-SDG Fund in order to drive private sector investment into social development.
● Delivered on UnlockD’s commitment to advancing economic participation by providing evidence-based recommendations on the refining, management and scaling of development programs across sub-Saharan Africa.
● Established networks within political stakeholder communities, such as participation in the Presidential Health Compact of 2019 which set out a five-year roadmap for health systems reform.
● Supported UnlockD’s scaling strategy by providing structured 1-on-1 and group coaching sessions.
● Supervised intern psychologists.
Uconomy YouthHead of People
Jun. 2018 - Feb. 2019Johannesburg Area, South AfricaI was promoted from Talent Specialist to Head of the People Department in June 2018. This department comprised of 7 business units including Talent. As HOD I was required to both work across specialist business units and collaborate with other department heads to develop integrated solutions for this rapidly growing organisation. Duties included:
● Managed a department comprised of 25 employees, 6 Business Units and 7 direct reports.
● As a member of ExCo, provided advice on the latest practices and methodologies in organisational design, to support UnlockD’s scaling strategy.
● Maximised individual and group performance by applying theories of behavioural change to improve engagement, agility and group cohesion.
● Improved organisational-level efficiency by predicting the likelihood of standard non-compliance and designing business process automations.
● Supported strategic product development by overseeing the design, delivery and assessment of SAQA Unit Standard aligned vocational development programmes.
● Supported the continuous improvement of UnlockD’s service delivery through the design, implementation and maintenance of an M&E framework. ● Worked with government bodies such as the Sector Education and Training Authorities (SETAs), policymakers and non-governmental organisations such as the Youth Employment Service, and NGOs such as The Aurum Institute on how to leverage technology and private sector funding to support youth development.
● Created a customisable, measurable and scalable coaching programme for the UnlockD’s workforce, regardless of department or seniority.
● Supervised intern psychologists.
Uconomy YouthTalent Specialist
Apr. 2018 - May. 2018Johannesburg Area, South Africa● Oversaw the acquisition process of program participants and ensured adherence to the targets of client organisations’ Skills Development- and Employment Equity Plans.
● Evaluated offerings and provided guidance on the improvement of offerings that would maximise impact on client organisations’ Broad-Based Black Economic Empowerment scorecards.
● Audited business processes and made recommendations to ExCo regarding UnlockD’s capacity for achieving scale targets.
THE AMALGAMATED GROUP | International HR ConsultantsSenior Consulting Psychologist
Mar. 2017 - Mar. 2018Cape Town Area, South AfricaThe Amalgamated group is an international boutique consulting firm consisting of specialists in various fields of Human Resource Management. The Amalgamated Group operates within five main areas of expertise: ● Organisational research
● Leadership development ● Diversity, inclusion and equality management ● Talent management
● Education and training In my role as Consulting Psychologist with the Amalgamated Group, I specialised in individual-, group- and organisational development using research-driven psychological models. Specific activities in this role included:
● Improved engagement and promoted employee wellness by designing and implementing bespoke People-centric feedback strategies.
● Increased client organisation’s key talent retention by developing and implementing bespoke recruitment and talent development policy and practices.
● Improve strategy implementation by offering strategic advisory to executive teams on the use of People Science and People analytics to drive better decision-making.
● Developed People analytics and survey content for the measurement and evaluation of organisational culture. ● Translated the latest research on coaching into practical applications for 1-on-1 and group settings.
● Developed organisations’ leadership talent pipelines through the application of psychometric tools and methodologies such as emotional intelligence (EQ-i2) and the Hogan suite of assessments.
● Supported clients in achieving DEI targets by developing and implementing programmes that integrate DEI into hiring, promotion, pay, and development practices.
● Conducted behavioural research to develop programmes for client organisation to improve employee engagement.
Academy of Law (DIFC)Learning and Development Officer
Nov. 2015 - Feb. 2017Dubai, United Arab EmiratesUnder royal decree the Dispute Resolution Authority was established in mid 2015, with the Academy of Law as one of its ancillary bodies. The mandate of the Academy of Law is to regulate practitioners appearing in the DIFC Courts, to offer Pro Bono legal services, to develop the legal community and to develop the rule of law. My role in these efforts was to manage all activities of the Academy related to training and publishing. Specifically, my duties included the following:
● Worked with the DIFC Dispute Resolution Authority’s executive team to promote the use of the Academy as a hub for the development of the DIFC legal system and professional practice.
● Designed professional development curricula and oversaw the production of content in collaboration with legal subject matter experts. ● Designed and delivered non-legal professional development courses and workshops with titles such as “Emotional Intelligence for Legal Professionals”, and “Building Professional Teams”.
● Oversaw all matters related to compliance with regulating bodies – including the Dubai Legal Affairs Department and the Dubai Knowledge and Human Development Authority.
● Promoted DIFC regulatory frameworks, such as that of the DIFC-LCIA Arbitration Centre, within the MENA region.
● Assisted with the development and implementation of the DIFC Dispute Resolution Authority’s legislative and public policy activities, including projects such as the Advanced Advocacy Programme.
● Collaborated with international legal subject matter experts to develop various publications such as Laws of the DIFC (various Volumes), DIFC Law Commentaries, and Rules of the DIFC Court.
● Won the 2016 In-House Innovation Award at the Corporate Counsel Middle East Awards, hosted by the Association of Corporate Counsel Middle East.
University of WestminsterEducational Consultant
Nov. 2014 - Sep. 2015London, United KingdomI consulted for the University of Westminster. Specifically I worked for the Westminster Professional Language Centre which in turn did work for the UK Ministry of Defence. My duties included:
● Marking university examinations
● Moderating university examinations
● Voice-over recording (voice artist)
● Proofreading
EF Education FirstEducational Consultant
Sep. 2014 - Dec. 2014London, United KingdomFor one semester I designed, delivered and assessed a module on Personal and Professional Development to a group of international graduate students. In this capacity I also took on the role of mentor and career counsellor as this entire cohort of students were preparing for an MBA or other Masters degree course in the United Kingdom.
Queen Mary, University of LondonDoctoral Candidate
Oct. 2012 - Oct. 2015London, United KingdomIn 2011 I was awarded a Doctoral Studentship from the Center for Research on Equality and Diversity at Queen Mary University of London to the value of GBP 102,000.00 in 2012. I commenced my doctoral studies full-time in London, UK in October of 2012. Activities and achievements include:
● Awarded a Doctoral Studentship from the Center for Research on Equality and Diversity at Queen Mary University of London to the value of GBP 102,000.00 in 2012. ● Designed and conducted doctoral research on under-represented groups in leadership in South African organisations. Key pieces of legislation included the BBBEE Act of 2003 (amended by Act 46 of 2013), the EE Act of 1998 (amended by Act 47 of 2013) and the SD Act of 1995 (amended by Act 37 of 2008).
● Established relationships with policy makers, civil society and public sector gatekeepers in order to gain access to sensitive data.
● Analysed emerging global legislative and regulatory trends concerning Equality, Diversity and Inclusion.
● Taught Undergraduate and Masters classes in International HRM, Diversity Management, and Leadership.
● Won the Best Paper Award for "Lewis, C.P. (2014). Leadership development, Gender and Race: Insights from Intersectionality in a South African Context” at the Conference on Equality, Diversity and Inclusion in Munich.
Independent ConsultantResearcher and Coach
Oct. 2012 - Sep. 2015London, United KingdomSince October 2012 I worked in higher education on a freelance basis coaching final year undergraduate as well as post-graduate students, from various disciplines, on planning and writing-up their dissertations. These coaching interventions span across the entire research process in that I assist students with literature reviews, research design, instrument development, (quantitative and qualitative) data analysis and the writing up of findings. Some research titles on which I have coached students include: "An examination of Al-Jazeera and its’ successes and failures in terms of promoting freer, more improved journalistic practices in the Middle East."
Towards the degree Master of Arts in Sociology
At City University, London, United Kingdom "A critical analysis of HR outsourcing activities in the effective management of people: A case study."
Towards the degree Bachelor of Arts in Business Management
At London Metropolitan University, London, United Kingdom "Performance management in higher education: A case study."
Towards the degree Master of Science in Organisation Studies
At the University of Essex, London, United Kingdom "An investigation into Innovation in design in Apple products and its impact on consumers."
Towards the degree Bachelor of Arts in Business and Management
At the University of Westminster, London, United Kingdom "The financial crisis and its impact on income inequality within the UK: An empirical study to discuss its relationship."
Towards the degree Bachelor of Arts in Business and Finance
At the University of Hertfordshire, Hertfordshire, United Kingdom "On Sensory Marketing: Are we buying products or experiences?"
Towards the degree Bachelor of Arts Honours in Communications Management
At Vega School of Brand Leadership, Cape Town, South Africa
The Chameleon OrganisationIntern (External supervision)
Mar. 2011 - Feb. 2012Pretoria Area, South AfricaIn order to register as a Psychologist with the HPCSA I had to complete an internship under the supervision of a registered Psychologist. I completed this internship at the Shoprite Group under the external supervision of Mrs Louise Janse van Rensburg from The Chameleon Organisation.
Northern Division - Shoprite Group of CompaniesDivisional Training Manager
May. 2009 - Sep. 2012Northern Division (Gauteng, Mpumalanga, North West, Limpopo)As Divisional Training Manager, my Division stretched over 4 South African provinces, including Gauteng, North West, Limpopo and Mpumalanga. The Division employed nearly 14 000 people at the time, of which I managed the entire training and development function. In this role I reported directly to the Division’s Personnel Manager, who in turn reports to the Group HR Director. I also had a dotted reporting line to the Group L&D Manager. Specific duties and achievements included:
● Lead a functional division’s learning and development practice for approximately 14,000 employees.
● Delivered standardised Unit Standard aligned courses to Regional Management level.
● Designed, administered and interpreted competency-based assessments, including 360° Feedback and psychometric assessment.
● Lead the division’s junior management coaching programme in line with the group’s management development strategy.
● Designed and delivered bespoke division-specific courses to Regional Management level.
● Assisted all levels of management with the development of personalised development plans and offered periodic career counselling.
● Worked directly with the SETA and project managed programs to promote the effective implementation of SAQA’s strategic scarce skills development plans. ● Collaborated closely with operations management to gauge the efficacy of internal skills development policy to address organisational skills gaps.
● Oversaw all internal and compliance-related M&E and reporting on the division’s skills development activities – achieving top divisional performance 3 years running.
Aspire to Achieve (Pty.) Ltd, CPT; HeadUp Training (Pty.) Ltd, CPT; Staffing Direct (Pty.) Ltd.Training Consultant
Feb. 2008 - Apr. 2009Cape Town Area, South AfricaFor the period between concluding my Honours BComm studies to my employment with the Shoprite Group, I worked as a freelance training consultant. My services included material development, course revision, as well as course facilitation. All material was developed in line with registered SAQA Unit Standards and done in sets, complete with all supporting documents (learner manuals, facilitator guides, portfolio of evidence and assessor guides). Unit Standards included in development and revision included the following:
● Prepare and conduct staff selection interviews
● Demonstrate ability to participate effectively in a team or group
● Design and conduct competency-based assessments
● Describe the financial life cycle of an individual and how this influences financial decisions
● Demonstrate knowledge and insight into the changing nature of the financial services industry and its consumers
● Explain the types of compulsory statutory insurance in South Africa
● Analyse reports and documents of a retirement fund to ensure governance and manage risk
● Apply knowledge of health economics to make an informed decision
● Apply knowledge of the different asset classes in order to give financial advice
● Explain South African money laundering legislation and the implications for accountable institutions in transacting with clients
● Develop a potential wealth preservation solution for an entity
● Analyse the product design/structure of different medical schemes to evaluate the benefits of each scheme
● Apply technical knowledge and skill to advise an individual on planning for retirement
● Apply a researched trend to individual financial risk
● Demonstrate knowledge and understanding of risk in a Financial Services environment
Sage Training AcademySpecialist Intern
Dec. 2007 - Jan. 2008Cape Town Area, South AfricaAll accepted students to the Honours BComm Psych programme were required to do a supervised summer internship in one of the sub-fields of Industrial Psychology. I was placed at a training and development consulting firm called the Sage Training Academy. It was with Sage that I gained practical exposure to Unit Standard alignment, programme development and programme registration. Duties while serving as Junior Intern included material development, office administration, client care and the design of marketing materials.
Ronel CakeryBusiness Development Consultant
May. 2005 - Nov. 2007Cape Town Area, South AfricaBetween 2005 and 2007 I was contracted by a growing manufacturer of baked goods to assist with their expansion strategy. I consulted widely on HR processes such as Industrial Relations, Training and development and also HR Administration. Based on my recommendations the client showed significant expansion both geographically and financially. I also implemented and streamlined marketing activities and introduced new methods of electronic stock management, ordering, procurement and communications (web-site, email, etc.). To protect the intellectual capital of the business I also initiated a registration process, which resulted in the business and its products now being officially trademarked. I also invested a significant amount of time into developing a brand and contemporary image for the client and repositioned the new brand within the local market.
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