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Work Background
SiriusXMTerritory Manager
Dec. 2020United StatesSales/Marketing
YMCA of Topeka, KSGeneral Manager
Apr. 2016 - Dec. 2020Topeka, Kansas AreaDirects all daily operations of recreation facility, managing all areas of staff leadership, customer service, program management, facility maintenance, quality assurance and accounting. Upholds organization’s mission and core values through relationship building and member engagement. Promoted to role of General Manager from Facilities role. • Ensures full functionality of machinery by conducting inspections and testing on a regularly scheduled basis; diagnoses machine malfunctions and requests repairs within a timely manner.
• Cultivates a customer-focused workforce through structured leadership strategies; interviews, hires and trains employees to adhere to all established policies and procedures.
• Increases member retention rates, resolving member disputes to drive customer satisfaction.
• Administered aquatics maintenance to the pool and hot tub including filling and draining annually, adding required chemicals and maintained levels in compliance with YMCA policy.
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