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Work Background
WinnowCustomer Success Manager
Aug. 2019Dubai, United Arab Emirates*Build strong relationships with clients in the hospitality industry and ensuring they are bought into making Winnow system successful *Understand clients’ current situation and needs to tailor the best solutions for them *Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely *Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
WinnowOperations Executive
Mar. 2017 - Aug. 2019Dubai, United Arab Emirates• Helping clients set-up their system, train them on how to use it, help them meet their waste reduction targets and sustain the changes through the use of our systems. • Managing the site relationship, monitoring site behaviour and supporting the client with any technical challenges.
Rochester Institute of Technology, Dubai (RIT Dubai)Teaching Assistant - Computing
Mar. 2016 - May. 2016Dubai• Tutored some of the computing courses such as System Administration, Introduction to Routing & Switching and Network Services. • Monitored lab sessions with students and guided them during lab procedures.
World Food ProgrammeWeb Development Intern
Jan. 2016 - Aug. 2016Dubai• Participated in designing a task automation system for the logistics department. • Worked on front-end and back-end development of the task automation system. • Also wrote a technical manual for maintenance purposes and a non- technical manual for end users.
Rochester Institute of Technology, Dubai (RIT Dubai)Network and System Administration - Intern
Nov. 2015 - Mar. 2016Dubai• Served as the first level desk support when it came to handling hardware or software issues for students and staff. • Participated with IT department during projects such as redesigning the campus network infrastructure. • Tested demo products before deploying them.
• Maintained current network devices and troubleshooting errors when needed. Wrote technical documentations for lab equipment and campus network devices for referential purpose
Rochester Institute of TechnologyPresident of Humanitarian Club
Apr. 2012 - May. 2015DubaiOrganized seminar with Dr Meis Al Khaisi regarding a trip to Mount Kilimanjaro to raise funds for the Whisper Orphanage in February 2014
Organized a bake sale to generate funds for Dubai Autism Center in 2013
Organized a Carnival to help raise funds for the Dubai Autism Center in November 2013 Organized a Breast Cancer Awareness day activity in 2012
Club participated in the Dubai Cares Walk for Education in 2012
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