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Work Background
Grand Brasil ConcessionáriasGerente Geral Pós Venda
Apr. 2024São Paulo, BrasilResponsável pelas atividades de agendamento, recepção de clientes, serviços mecânicos (reparação & diagnóstico , manutenção e funilaria & pintura). Trabalhar pela excelência dos serviços ofertados, atingir os KPI´S das montadoras representadas. Buscar a melhoria contínua em todas as fases do contato cliente e operacional. Exceder as metas de atendimento e qualidade.
Grupo CAOAGerente Regional de Pós Venda FORD SP
Jan. 2019 - Apr. 2024SAO PAULOResponsável pelas unidades FORD, Subaru, Chery Jundiaí no Grupo CAOA.
CAOAGerente de Pos Venda Subaru
Aug. 2016 - Apr. 2024São Paulo e Região, BrasilReorganização no território nacional da distribuição de concessionárias, das atividades de pos venda incluindo operações de funilaria e pintura.
Hyundai Caoa do BrasilGerente Regional Pós Vendas Hyundai & Repintura Automotiva
Aug. 2014 - Aug. 2016São Paulo Area, BrazilDeveloping body and paint repair structure, process, people, standards, suppliers and commercial approach to market to improve satisfaction of customers.
Developing own B&P business and with partners to improve revenues to 25% of incoming.
Daitan Veiculos Ltda.After Sales Manager and Customer Relations
Jan. 2009 - Aug. 2014São Paulo y alrededores, BrasilGeneral manager for operations in after sales; repair shop, body & paint structure; recruiting and trainning people to accomplish the goals (high satisfaction, fast repair, and spare parts reposition).
Improved customer satisfaction setting a dealer as one of the top ten of Brazil.
Temporarily manager of parts and logistics processes.
Toyota Motor CorporationRegional Manager Middle West
Jan. 2006 - Sep. 2008Strategic Consulting, including business plan & sales strategy development. Advising new business on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. Approval of layout designs for rebuilding or building new dealerships; Toyota Customer Service Marketing Program- TSM”; Training for Service Advisors, JIT Parts Logistics and After Sales Managers; “Express Maintenance Program”; “Maintenance Reminder System Program”.
ItautecPoP Manager
Oct. 2000 - Feb. 2005Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. Strategic Consulting, including business plan & sales strategy development. Advising new business on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions
Insight FortuneMain Consultor
Jan. 1997 - Jun. 2011•Sales and Marketing restructuring on several of the companies supported, generating sales growth with proportional profit
•Integration of information systems into a single one, generating a powerful database for strategic planning and management (SIM - Service of Information for Marketing)
•Participation on Sales, Sales Management and Marketing restructuring teams and training them for new goals and challenges
•Sales increase through redirecting the focus on current product lines and developing new ones representing up to 30% of the sales.
•Implementation of new business units for companies supported as an Executive Consultant (Market Research, Technical and Operations Feasibility, Development and Implementation)
•Planning, implementation and restructuring of customer service (telemarketing / telesales / CS)
•Proceeded group training sessions, developed a service support manual to retailers and representatives
•Carried out campaigns for introduction of new customers targeting the reduction of the dependency on major retail chain stores.
FBDE/Insight FortuneMarketing and Comercial Advisor
Jan. 1996 - Sep. 2000Developping companies and products. Trainning sales team, reorganize sales areas, planning sales, maps and controls.
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